ServiceMac Honored by Freddie Mac as a 2024 Servicer Honors and Rewards Program Award Winner

—Recognition spotlights ServiceMac as one of the top-rated servicers in the U.S.—

FORT MILL, S.C.--(BUSINESS WIRE)-- ServiceMac, an innovative mortgage subservicer and a member of the First American family of companies, today announced the company has been honored as a Freddie Mac 2024 Servicer Honors and Rewards Program (SHARP^SM) award winner, earning gold in the category for servicers that service between 75,000-199,999 Freddie Mac mortgages. The SHARP awards annually recognize excellence in servicers that have strong customer service programs as well as those whose efforts minimize credit risk and reduce cost.

“Since our inception, we’ve been focused on helping servicers provide superior customer service to their clients, while maximizing efficiency and managing portfolio risk,” said Bob Caruso, president and CEO of ServiceMac. “Freddie Mac’s recognition serves as an endorsement of our approach, which combines our proprietary subservicing technology platform with industry-leading customer support delivered by our expert staff members.”

SHARP award winners are chosen based on their Servicer Success Scorecard rankings, which determine the top portfolio performance for the previous year.

"Freddie Mac is proud to recognize the exceptional achievements of our servicers in this year’s SHARP awards,” said Donna Spencer, vice president, servicing relationship and performance management. “Their leadership, expertise and dedication continue to make a crucial difference in homeowner outcomes. We’re proud to partner with these servicers that constantly educate, assist and interact with homeowners, while offering solutions to help distressed borrowers remain in their homes. Congratulations to these exemplary, indispensable members of the mortgage ecosystem."

Founded in 2017 and acquired by First American in October 2021, ServiceMac onboarded its first portfolio in 2019 and now services over $200 billion in loans for first and second mortgage portfolios. The company has rapidly grown on the foundation of its robust technology, industry-leading risk management and compliance tools, top-quality customer service and experienced team members. ServiceMac supports mortgage servicing rights holders, master servicers, borrowers and subservicing needs with more effective and efficient servicing workflows.

About ServiceMac, LLC

ServiceMac, LLC, a member of the First American family of companies, is focused on providing superior technology, products and services for the mortgage industry backed by highly customized service and support. The innovative mortgage subservicing company offers lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability. More information can be found at https://info.servicemacusa.com/about-us.

About First American

First American Financial Corporation (NYSE: FAF) is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 135 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. With total revenue of $6.1 billion in 2024, the company offers its products and services directly and through its agents throughout the United States and abroad. In 2024, First American was named one of the 100 Best Companies to Work For by Great Place to Work^® and Fortune Magazine for the ninth consecutive year, and named one of the 100 Best Workplaces for Innovators by Fast Company for the second consecutive year. More information about the company can be found at www.firstam.com.

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Media Contact:

Marcus Ginnaty

Corporate Communications

First American Financial Corporation

(714) 250-3298



Investor Contact:

Craig Barberio

Investor Relations

First American Financial Corporation

(714) 250-5214

Source: ServiceMac, LLC