FirstEnergy Customers Can Get Help with Summer Electric Bills

Rhea-AI Summary

FirstEnergy (NYSE: FE) has announced assistance programs to help Ohio customers manage their summer electric bills. The company's main initiative, the Home Energy Assistance (HEAP) Summer Crisis Program, offers eligible customers up to $500 in one-time assistance through September 30, 2025, for bill payments, air conditioning repairs, and equipment purchases.

The company serves over 2 million customers across Ohio through its subsidiaries Ohio Edison, The Illuminating Company, and Toledo Edison. Additional year-round assistance programs include the Percentage of Income Payment Plan Plus (PIPP Plus), Project REACH, Community Outreach Opportunity Program (CO-OP), Ohio Fuel Fund, and Neighbors Helping Neighbors.

AKRON, Ohio, Aug. 28, 2025 /PRNewswire/ -- Staying cool during Ohio's hot summer months shouldn't cause financial stress. That's why Ohio Edison, The Illuminating Company and Toledo Edison, subsidiaries of FirstEnergy Corp. (NYSE: FE), are encouraging residential customers to take advantage of the Home Energy Assistance (HEAP) Summer Crisis Program, available for a limited time.  

Torrence Hinton, President, FirstEnergy Ohio: "We know energy bills can be tough during the hot summer months. That's why we're reminding customers about programs like the HEAP Summer Crisis Program. Our team is always ready to help connect you to resources that can make a real difference." 

What the HEAP Summer Crisis Program Offers

Now through September 30, eligible customers can get up to $500 in one-time assistance for:

• Paying electric bills
• Repairing central air conditioning
• Purchasing air conditioning unit and/or fans

To check eligibility requirements and to apply, visit energyhelp.ohio.gov.

More Ways to Get Help All Year Long

In addition to the HEAP Summer Crisis Program, FirstEnergy's Ohio electric companies offer several year-round assistance programs:  

• Percentage of Income Payment Plan Plus (PIPP Plus): Allows customers to pay a percentage of their household income toward their monthly electric bill.
• Home Energy Assistance Program (HEAP): Get cash grants for home heating bills and emergencies.
• Project REACH: For Ohio Edison residential customers facing a recent financial hardship.
• Community Outreach Opportunity Program (CO-OP): For Illuminating Co. residential customers needing temporary support.
• Ohio Fuel Fund: Provides Illuminating Co. residential customers with a cash grant to help pay their electric bills.
• Neighbors Helping Neighbors: For Toledo Edison residential customers experiencing financial challenges.

We're here to help. Whether it's a short-term need or ongoing support, FirstEnergy's Ohio electric companies are here to help you stay safe and comfortable at home. Visit firstenergycorp.com/billassist to learn more about assistance and payment programs. 

Ohio Edison serves more than 1 million customers across 34 Ohio counties. Follow Ohio Edison on X @OhioEdison and on Facebook at facebook.com/OhioEdison.

The Illuminating Company serves more than 750,000 customers across Ashtabula, Cuyahoga, Geauga, Lake and Lorain counties. Follow The Illuminating Company on X @IlluminatingCo and on Facebook at facebook.com/IlluminatingCo.

Toledo Edison serves nearly 315,000 customers in northwest Ohio. Follow Toledo Edison on X @ToledoEdison or on Facebook at facebook.com/ToledoEdison.

FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its electric distribution companies form one of the nation's largest investor-owned electric systems, serving more than six million customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions. Follow FirstEnergy online at firstenergycorp.com and on X @FirstEnergyCorp.

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SOURCE FirstEnergy Corp.

FAQ

What assistance does FirstEnergy (NYSE: FE) offer through its HEAP Summer Crisis Program in 2025?

FirstEnergy offers eligible customers up to $500 in one-time assistance for paying electric bills, repairing central air conditioning, and purchasing air conditioning units or fans through September 30, 2025.

How many customers does FirstEnergy serve in Ohio through its subsidiaries?

FirstEnergy serves over 2 million customers in Ohio through Ohio Edison (1 million+), The Illuminating Company (750,000+), and Toledo Edison (315,000).

What year-round assistance programs does FirstEnergy offer to Ohio customers?

FirstEnergy offers several programs including PIPP Plus (percentage-based payments), HEAP (cash grants), Project REACH, CO-OP, Ohio Fuel Fund, and Neighbors Helping Neighbors.

How can FirstEnergy customers apply for the HEAP Summer Crisis Program?

Customers can check eligibility requirements and apply for the HEAP Summer Crisis Program by visiting energyhelp.ohio.gov.