Fifth Third Private Bank Named Best for Customer Service in North America for Second Year

CINCINNATI--(BUSINESS WIRE)-- Fifth Third Private Bank, a division of Fifth Third Bank (Nasdaq: FITB), is pleased to announce its second consecutive recognition as the Best Private Bank in North America for Customer Service. The honor is part of the 2025 Global Private Banking Awards presented by Financial Times' group publications The Banker and Professional Wealth Management.

“Enduring relationships built on trust and performance are the cornerstone of our continued success at Fifth Third Private Bank,” said Cary Putrino, interim private bank managing director. “This recognition affirms our unwavering commitment to empowering clients to live confidently —day in and day out. It reflects that our clients’ financial success and the quality of service we provide remain our highest priorities.”

Earlier this year, Fifth Third Private Bank was named Best Private Bank for High Net Worth Clients (Globally) by The Digital Banker and Global Private Banker for the fourth year and Best Private Bank for Succession Planning (Globally) for the second year as part of the 2025 Global Private Banking Innovation Awards.

Additionally, the Private Bank was named Best Private Bank (US, Regional) for the sixth consecutive year by Global Finance and the United States’ Best Private Bank for High Net Worth Clients by Euromoney in its 2025 Private Banking Awards. Datos Insights presented the Private Bank with its 2025 Impact Award for Best Innovation in Digital Client Experience.

Global Private Banking Awards aim to gather qualitative and quantitative information from private banking groups to be able to give a set of awards for excellence. Award entries must provide growth and performance measures and information on key achievements, changes or improvements made during the year before in relation to their business and investment models, growth strategies, customer service, staff retention and other areas. Submissions are judged by an expert panel of 21 industry professionals based in North America, Asia and Europe.

About Fifth Third

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. Our list of firsts is extensive, and it’s one that continues to expand as we explore the intersection of tech-driven innovation, dedicated people and focused community impact. Fifth Third is one of the few U.S.-based banks to have been named among Ethisphere’s World’s Most Ethical Companies® for several years. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.

Fifth Third Bank, National Association is a federally chartered institution. Fifth Third Bancorp is the indirect parent company of Fifth Third Bank, and its common stock is traded on the NASDAQ® Global Select Market under the symbol "FITB." Investor information and press releases can be viewed at www.53.com.

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Adrienne Gutbier (Media Relations)

adrienne.gutbier@53.com | 513-534-8038

Matt Curoe (Investor Relations)

matt.curoe@53.com | 513-534-2345

Source: Fifth Third