NovelVox Achieves Five9 Select ISV Partner Status to Accelerate CX Transformation in Banking, Credit Unions, and Healthcare

The reseller relationship enables direct offers of NovelVox solutions to joint customers in banking, credit unions and healthcare.

Rhea-AI Summary

NovelVox achieved Select ISV Partner status with Five9 (NASDAQ: FIVN), establishing a formal reseller relationship between the companies.

The designation builds on NovelVox's existing accreditation as a Five9 independent software vendor partner. It enables a direct offer of NovelVox's Agent Accelerator solutions for banking, credit unions and healthcare, plus its Contact Center Integration Platform, to joint customers. Available integrations include Jack Henry, Fiserv, FIS, Corelation KeyStone and Oracle Health, connecting Five9 customer interactions with core business systems.

Positive

• Minor pointFormal reseller relationship with Five9 enables direct offers of NovelVox solutions to joint customers.

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• None.

Key Terms

isv, ivr

2 terms

isv technical

"achieved Select ISV Partner status with Five9"

An ISV, or independent software vendor, is a company that builds and sells software products or apps that run on or connect to other companies' platforms and devices. Investors care because ISVs create revenue through product sales, subscriptions and partnerships; their growth, customer retention and dependence on larger platforms affect scalability and risk much like a bakery that sells its own loaves but also relies on big delivery apps.

ivr technical

"CCIP extends that same connectivity beyond the agent desktop into IVR, AI, and self-service experiences"

An IVR (Interactive Voice Response) is an automated phone system that guides callers with recorded prompts and responds to keypad tones or spoken answers, like a receptionist that can take your inputs without a human operator. For investors it matters because IVR systems are often used to register for earnings calls, access shareholder services, submit votes, or retrieve account information quickly, and a smooth IVR affects access to timely company information.

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Industry-ready integrations with Jack Henry, Fiserv, FIS, Corelation KeyStone, Oracle
 Health, and other core platforms help Five9 customers connect agent and AI-powered
customer experiences with critical systems of record

ROSWELL, Ga., Oct. 7, 2026 /PRNewswire/ -- NovelVox, the execution layer for AI and unified agent experiences in regulated industries, today announced that it has achieved Select ISV Partner status with Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. The elevated designation builds on NovelVox's existing Accreditation as a Five9 ISV partner and establishes a formal reseller relationship between the two companies, enabling a direct offer of NovelVox's Agent Accelerator solutions for banking, credit unions, and healthcare verticals, along with its Contact Center Integration Platform (CCIP), to joint customers. The milestone gives Five9 customers a streamlined, validated path to connect the Five9 Intelligent CX Platform with the core systems and workflows that power their industry operations.

For Five9 customers, NovelVox brings ready integrations with platforms, including Jack Henry, Fiserv, FIS, Corelation KeyStone, and Oracle Health. These integrations make it easier to connect the contact center with systems of record and accelerate the deployment of industry-specific customer service, sales, and self-service workflows.

For agents, NovelVox Agent Accelerator connects the Five9 experience directly into core systems of record, bringing customer, member, patient, and interaction context into a single view. Instead of switching between multiple applications to find information or complete routine actions, agents can execute workflows directly from a single view, improving productivity and creating more seamless customer interactions.

NovelVox CCIP extends that same connectivity beyond the agent desktop into IVR, AI, and self-service experiences. Rather than simply answering questions, organizations can enable governed actions such as retrieving information, validating customer details, supporting transactions, and completing service workflows.

The result is greater continuity across the customer journey. When an interaction moves from self-service to a live agent, the captured context moves with it, so customers don't repeat themselves and agents start with a clearer picture of what's already happened.

"The next phase of customer experience is not simply about adding AI to the contact center — it is about connecting both AI and human interactions with the systems where customer work actually gets done," said Amit Gandhi, CEO of NovelVox. "Together, Five9 and NovelVox can help banking, credit union, and healthcare organizations bring that execution layer into their customer journeys. With industry-ready integrations and unified workflows, organizations can move faster while delivering more connected experiences across both agents and self-service."

"Five9 gives banking, credit union, and healthcare organizations an AI-powered platform built for the contact center, and NovelVox brings the industry-ready integrations that connect it to the core systems where customer work actually happens," said Meg Higgins, SVP of Business Development at Five9. "That combination is especially powerful for regulated industries, where NovelVox's integrations with core banking and healthcare systems help agents resolve requests faster, reduce compliance risk, and give customers a more connected experience across both live and self-service channels."

To learn more about how NovelVox and Five9 enable connected customer experiences across business systems of record, click here.

About NovelVox

NovelVox is the execution layer for AI and unified agent experiences, helping enterprises connect customer interactions with the systems, workflows, and actions required to complete them.

With more than 17 years of experience, 250+ customers, and 1,000+ installations, NovelVox supports organizations across healthcare, financial services, insurance, automotive, and other workflow-intensive industries through solutions designed to improve agent productivity, enable governed AI execution, and deliver connected customer experiences.

Learn more at www.novelvox.com.

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SOURCE NovelVox

FAQ

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What does NovelVox's Five9 Select ISV Partner status enable?

The designation establishes a formal reseller relationship enabling direct offers of NovelVox's Agent Accelerator solutions and Contact Center Integration Platform to joint customers. The Agent Accelerator solutions cover banking, credit unions and healthcare.