Five9 Stock Price, News & Analysis

Nextiva has partnered with Five9 (NASDAQ: FIVN) to launch a new integrated Unified Communications and Cloud Contact Center solution. This collaboration aims to enhance customer engagement and streamline contact center operations through a unified platform. The integration will provide Nextiva's customers access to the Five9 product suite, including the Intelligent Cloud Contact Center and Workflow Automation. The partnership is expected to improve agent productivity and customer experience, leveraging Nextiva's strong market presence with over 80,000 customers and a network of 4,000 partners.

Five9, a leading provider of cloud contact center solutions, has announced a strategic partnership with Mitel, a global leader in business communications. Mitel will now utilize Five9's Intelligent Cloud Contact Center as its exclusive CCaaS partner for its worldwide clientele. This collaboration aims to enhance customer engagement through integrated communication solutions, combining the strengths of both companies. The Five9 platform offers advanced features such as AI, workflow automation, and workforce optimization, promising improved productivity and customer experiences for Mitel's enterprise customers.

Five9, Inc. (NASDAQ:FIVN), a prominent cloud contact center provider, announced its management team's presentations at several upcoming investor conferences. Notable events include the Needham Virtual Technology & Media Conference on May 19 at 1:30 PM ET, and the J.P. Morgan Global Technology, Media and Communications Conference on May 26 at 3:40 PM ET. Other conferences include the Baird Global Consumer, Technology & Services Conference on June 8, and the Evercore ISI Conference on June 9, concluding with the Northland Customer Engagement SaaS Conference on June 15. Webcasts will be available on their investor relations website.

Five9, a leader in cloud contact center solutions, announced a partnership with Neustar to aid in implementing the FCC-mandated STIR/SHAKEN call authentication. This collaboration aims to enhance customer call security and ensure compliance before the June 30 deadline for service providers. By utilizing Neustar's Certified Caller, Five9 will automatically meet STIR/SHAKEN requirements at no additional cost to customers. Five9 has also registered as a certified carrier with the FCC, reinforcing its commitment to secure communications.

Five9, Inc. (NASDAQ: FIVN) has launched the Customer Experience (CX) Maturity Model, a framework designed to assist enterprises in enhancing their digital customer experience. Developed with insights from industry analysts and extensive customer deployments, this model categorizes CX maturity into three stages: Emerging, Evolving, and Leading, based on four main criteria. Organizations can use a free online self-assessment to determine their current maturity level and receive targeted recommendations. This initiative is supported by Five9's partnership with Blackchair, enhancing insights into CX transformation.

Five9, Inc. (NASDAQ:FIVN) reported a strong first quarter for 2021, achieving a record revenue of $137.9 million, up 45% year-over-year from $95.1 million in Q1 2020. Although GAAP gross margin declined slightly to 56.6%, adjusted gross margin remained stable at 64.0%. The company recorded a GAAP net loss of $(12.3) million or $(0.18) per share, compared to $(7.4) million in the previous year. Non-GAAP net income improved to $16.1 million, or $0.23 per diluted share. Adjusted EBITDA rose to $22.2 million, representing 16.1% of revenue.

Five9 (NASDAQ: FIVN) announced that TruConnect, a mobile virtual network operator, has improved call handling by utilizing Five9 Agent Assist. The AI-powered tool has reduced average call handle time by 30 seconds within three months, leading to projected cost savings of 7.5% in the first year. TruConnect, which manages over 62,000 calls monthly, implemented Five9 during the pandemic for remote work efficiency. The enhancements not only streamline agent workflows but also provide insights into customer behavior, demonstrating the practical impact of AI in customer service.

Five9, Inc. (Nasdaq: FIVN) will release its financial results for Q1 2021 on April 29, 2021, after market close. A live Zoom webinar will be hosted at 4:30 p.m. ET, where the company's performance will be discussed. Investors can register for the webinar online, with a replay available shortly after. Five9 provides cloud contact center solutions to over 2,000 customers globally, enhancing customer engagement through AI and automation. The company focuses on improving productivity and delivering business results, including increased revenue and customer loyalty.