Five9 Stock Price, News & Analysis

Five9, Inc. (NASDAQ: FIVN) has joined the Gartner Peer Insights Customer First Program for Contact Center as a Service (CCaaS). This initiative emphasizes customer feedback, enabling users to submit reviews directly on Five9's website, promoting transparency. With over 90% of Five9's reviews rated 4 or 5 stars, the company aims to enhance customer trust and refine its services based on real-world feedback. Currently, more than 2,000 businesses utilize Five9’s cloud contact center solutions, highlighting its significant market presence.

Five9, Inc. (NASDAQ: FIVN) has been recognized as a Leader in the first Aragon Research Globe for Conversational AI. The report highlights Five9's strengths in self-service, bot-to-agent handoffs, and its App Marketplace for integrations. Analysts assessed 22 providers based on strategy, performance, and reach, emphasizing Five9's innovative focus on AI. The company, enhanced by its acquisition of Inference Solutions, offers a robust intelligent virtual agent (IVA) capable of managing routine tasks. Five9 also integrates leading technologies from IBM, Google, and Amazon to bolster its cloud contact center capabilities.

Five9, Inc. (NASDAQ:FIVN) reported strong financial results for Q2 2021, with revenue soaring 44% year-over-year to $143.8 million. While GAAP gross margin declined to 55.2%, adjusted gross margin was 63.3%. The company experienced a net loss of $(16.5) million, maintaining the same per-share loss as Q2 2020. However, non-GAAP net income rose to $16.0 million, or $0.23 per diluted share. Due to its pending acquisition by Zoom Video Communications, Five9 will not provide future financial guidance.

Five9, Inc. (NASDAQ: FIVN) published a survey by the International Customer Management Institute revealing key insights about the future of contact centers. The study found that 55% of contact centers saw an increase in customer interactions, alongside a 47% rise in interaction complexity. Major obstacles include legacy technology (51%) and staffing issues (44%). The survey indicated a staggering 58% agent turnover rate, primarily due to workload and lack of advancement. Notably, 92% of respondents feel their agent applications could be more effective, highlighting a need for innovation.

Five9, a leading cloud contact center provider, has launched the 2021 Reimagine CX Awards to honor organizations utilizing its solutions for customer experience transformation. Nominations are open until August 6, with winners revealed at the Five9 CX Summit on September 1. Categories include Business Agility, AI Scaling, Automation & Analytics, Agent Empowerment, and Community Excellence. This initiative aims to celebrate customer innovation in improving contact center performance.

Five9, Inc. (NASDAQ: FIVN) has been recognized as a Leader in the 2021 Aragon Research Globe for Intelligent Contact Centers for the fourth consecutive year. The report evaluated 15 contact center providers on strategy, performance, and reach, with Five9 scoring highest on the Strategy scale due to its cloud offerings and omnichannel features. The company's growth is attributed to its focus on conversational AI and recent acquisitions, enhancing its technology stack.

Five9, Inc. (NASDAQ: FIVN) has announced enhancements to its cloud contact center platform, aimed at streamlining the deployment of AI solutions for customers and agents. New features include an upgraded no-code IVA development platform, Five9 Inference Studio, and over 40 pre-built IVA application templates specifically designed for healthcare and health insurance. These improvements are expected to facilitate quicker innovation and integration of AI technologies, improving customer and agent interactions within contact centers.