Five9 Stock Price, News & Analysis

Five9, Inc. (NASDAQ: FIVN) announced new features enhancing its Workforce Optimization (WFO) tools following last year's acquisition of Virtual Observer. The update improves user experiences for agents and supervisors, allowing real-time monitoring, scheduling management, and enhanced analytics. This integration aims to boost productivity and overall customer satisfaction. Five9's EVP noted that these WFO tools enable businesses to manage remote teams more effectively, with one client reporting significant efficiency gains equivalent to needing seven times more agents.

Five9, Inc. (FIVN) is set to release its financial results for Q4 and fiscal year 2020 on February 22, 2021, after market close. The company will also host a live Zoom Webinar at 4:30 p.m. ET on the same day to discuss these results. Five9, a leader in cloud contact center solutions, supports over 2,000 customers and processes more than six billion call minutes each year. The upcoming financial report could unveil key metrics that may influence investor sentiment and market performance.

Five9, Inc. (NASDAQ: FIVN) has appointed Panos Kozanian as the new EVP of Cloud Operations, bringing extensive enterprise SaaS experience to the role. Previously with Cisco, Kozanian scaled Webex significantly during the pandemic. His appointment supports Five9's growth and expansion into international markets, particularly focusing on large enterprises. The current EVP, Scott Welch, will transition to lead Telco Services and GM EMEA, enhancing Five9's commitment to the European market.

Five9, Inc. (NASDAQ: FIVN) announced its first virtual Five9 Partner Sales Summit and Kickoff, celebrating its global partner ecosystem. The event, scheduled alongside the annual Sales Kickoff, aims to enhance partner success and recognize contributions. Five9 plans to launch new engagement tools and share innovative capabilities resulting from its acquisition of Inference Solutions. Leadership emphasized the importance of partnerships in driving growth. The summit will align partners with Five9’s value propositions, ensuring they deliver collective business value.

Five9, Inc. (NASDAQ: FIVN) announced a new virtual event series aimed at empowering global customer experience leaders to leverage technology for superior service in 2021. As remote work becomes a norm, the firm emphasizes the need for organizations to adapt by utilizing advancements such as workflow automation and AI-enabled support. The series will feature insights from industry analysts and Five9 customers, focusing on key initiatives for modernizing contact centers and enhancing customer engagement. The first webinar is scheduled for January 28, 2021.

Five9 (NASDAQ: FIVN) has appointed Sue Barsamian to its Board of Directors, bringing over 35 years of experience in enterprise software and SaaS companies. CEO Rowan Trollope emphasized her unique expertise will enhance the company's product innovation and growth. Barsamian previously held executive roles at notable firms like Hewlett Packard and Mercury Interactive, indicating strong governance and strategic focus for Five9. The company continues to expand in the cloud contact center market, facilitating over six billion customer engagements yearly, highlighting its role as a leader in the CCaaS space.

Five9, a leader in cloud contact center solutions, has announced that its Agent Assist product has won a 2021 BIG Innovation Award from the Business Intelligence Group. The solution uses advanced AI, including Google's Contact Center AI, to provide agents with real-time transcripts and guidance, enhancing customer service efficiency. Additionally, the Inference Studio platform also won an award, enabling businesses to automate customer care through conversational AI without requiring technical skills. Five9 continues to innovate in the CCaaS space, boosting productivity and ROI for users.

Five9 (NASDAQ: FIVN) has appointed Genefa Murphy, PhD, as its new Chief Marketing Officer. Murphy, with extensive experience in enterprise software, previously served as CMO at Micro Focus, where she led a global marketing team. Her role at Five9 will focus on evolving the company's brand and reputation within the cloud contact center market. CEO Rowan Trollope emphasized the significance of this appointment during a period of international growth and expansion into large enterprises.

Five9, a leader in cloud contact center solutions, announced that its management team will present at the 23rd Annual Needham Growth Conference on January 13th at 12:30 PM ET. This virtual event will showcase Five9's innovations in customer engagement, with a webcast available on their investor relations website. Five9 facilitates over six billion customer interactions annually, offering robust solutions to enhance agent productivity and deliver personalized experiences. For more details, visit their website.