Five9, Inc. reports developments tied to its Intelligent CX Platform, a cloud-native contact-center-as-a-service offering for AI-driven customer experience, omnichannel engagement, workforce engagement management, automation and journey analytics. Company news commonly covers platform enhancements, enterprise AI recognition, customer-experience orchestration and partner ecosystem activity through Five9 Fusion.
Recurring updates also include quarterly financial results, subscription revenue trends, investor conference participation, share repurchase activity, leadership appointments and governance changes. The company’s announcements often connect its AI, data, workflow and partner integrations to how enterprises manage customer service interactions and agent productivity.
- GAAP net income of $0.6 million ($0.01 per share), compared to a loss of $(7.1) million in Q1 2024 - Non-GAAP net income of $47.3 million ($0.62 per share) - Record operating cash flow of $48.4 million - Improved gross margins: GAAP 55.0% and adjusted 62.4%
For full-year 2025, Five9 expects revenue between $1.140-$1.144 billion and non-GAAP EPS of $2.74-$2.78. The company highlighted continued momentum in AI for CX and execution in the CCaaS market opportunity.
Five9 has announced Five9 Fusion for Salesforce, a new AI-powered integration that combines Five9's real-time system with Salesforce's AI CRM platform. The solution enhances customer experience through AI-driven features including:
- Five9 Voice: Integrates call data directly into customer records
- AI Agents: Enables seamless handoff between AI and human agents
- TranscriptStream: Provides real-time call transcription
- Intelligent Voice Routing: Automatically directs calls to appropriate agents
This partnership builds on a 15+ year relationship, serving over 1,000 shared customers and 160,000+ service representatives. Five9 has doubled its Bring Your Own Telephony adoption in 2025, as more enterprises integrate with Salesforce Einstein for Service capabilities.
Five9 (Nasdaq: FIVN), a provider of the Intelligent CX Platform, has announced it will release its first quarter 2025 financial results on Thursday, May 1, 2025, at 4:30 p.m. Eastern Time. The company will host a conference call and webinar for investors to discuss the quarterly results.
Interested participants can register for the webinar through the provided link. A replay of the event will be made available shortly after the live presentation concludes. Both the live webcast and replay will be accessible through the Investor Relations section of Five9's website.
Five9 (FIVN) has been recognized on the 2025 CRN AI 100 list in the AI for Software category. This recognition comes from CRN®, a brand of The Channel Company, highlighting vendors leading in artificial intelligence innovation across various technology sectors.
The company's commitment to AI-enhanced customer experience dates back to 2018, with a significant advancement through the launch of the Five9 Genius AI Suite in August 2024. This comprehensive suite offers AI-powered applications designed to create more personalized and contextual customer interactions.
Jake Butterbaugh, Senior Vice President of Global Partner and International Sales at Five9, emphasized the company's continued investment in AI platform development and partnerships to deliver enhanced customer experience solutions.
Five9 (FIVN) has achieved significant recognition in the 2025 Artificial Intelligence Excellence Awards, with its Five9 AI Agents winning the Innovative AI Products category and Five9 GenAI Studio named as a finalist. This follows their previous recognition for GenAI Studio in the 2024 BIG Awards for Business.
Five9 AI Agents is designed to enhance customer experiences through automated, natural conversations, helping businesses improve efficiency and reduce costs. The GenAI Studio platform enables rapid development and deployment of intelligent virtual agents using generative AI technology.
Chief Product Officer Ajay Awatramani emphasized the company's dedication to advancing AI technology in customer experience. The Business Intelligence Group's AI Excellence Awards, judged by industry experts, recognize innovation in AI-driven solutions based on creativity, impact, and measurable success.
Five9 (FIVN) has unveiled Spotlight for Five9 AI Insights, a new generative AI-powered solution that helps companies analyze customer interaction data more effectively. The platform, powered by Genius AI, enables businesses to create custom metrics and extract actionable insights directly from conversation transcripts.
The company also announced enhancements to its reporting and analytics suite, including:
- Five9 Aceyus VUE with persona-based dashboards for contact centers with 100+ agents
- Five9 Analytics with new pre-built reports
- Five9 Reporting with a refreshed interface accessing 140+ pre-built reports
Early adopter IAA reported a 10% reduction in repeat calls using AI Insights data. The new solutions aim to help businesses access contextual data faster, reduce manual work, and make data-driven decisions for improved customer experience.
Five9 (FIVN) has released its 2025 Customer Experience Report, revealing significant consumer openness to AI-powered customer service interactions. The study, surveying over 1,000 consumers across the US, UK, and Canada, shows that 72% of consumers are receptive to AI interactions, while 54% believe generative AI will enhance customer experiences.
Key findings demonstrate a strong demand for service flexibility, with 59% of respondents indicating their channel preference varies by situation. 86% of consumers prefer to try self-service options first, and 59% would choose an instant AI chatbot over waiting for a live agent. However, human connection remains crucial, with 86% of respondents valuing it over quick responses.
The report also highlights the critical importance of service quality, as 40% of customers would cease doing business after one poor experience, and 95% share negative experiences with others. Major pain points include long hold times, forced channel usage, and inconsistent handoffs.
Five9 (Nasdaq: FIVN) has awarded TruConnect the CX Leader of the Year Award at its New Era of CX Awards 2024 ceremony. The recognition highlights TruConnect's innovative approach to customer experience, particularly in integrating AI-driven solutions with social impact initiatives.
TruConnect, described as the fastest-growing premium low-cost wireless service provider in the U.S., was honored for successfully combining technology with human engagement to enhance customer interactions while expanding access to essential connectivity services. The company focuses on providing wireless and internet service plans through the Lifeline program to eligible Americans.
Five9's COO Andy Dignan emphasized how the awards celebrate companies transforming fragmented experiences into seamless, AI-driven customer journeys. TruConnect's achievement demonstrates its success in improving both customer and employee experiences while managing regulatory and data challenges.
Five9 (NASDAQ:FIVN), a provider of the Intelligent CX Platform, has announced its upcoming participation in two major investor conferences:
- Morgan Stanley Technology, Media & Telecom Conference - Wednesday, March 5th at 4:50 PM Pacific Time
- Cantor Global Technology Conference - Tuesday, March 11th at 1:00 PM Eastern Time
The company confirmed that webcasts of both events will be accessible through the investor relations section of Five9's website at investors.five9.com.
Five9 (FIVN) announced that Chief Financial Officer Barry Zwarenstein will retire effective March 31, 2025, after serving more than 13 years in the role. Bryan Lee, current Executive Vice President of Finance, has been appointed as interim CFO effective April 1, 2025, while the company conducts a formal search for a permanent CFO.
Zwarenstein will assist with the transition through June 30, 2025, and continue as a consultant until September 30, 2025. Lee, who joined Five9 in 2014, brings extensive finance experience and will be considered as an internal candidate during the search process. He has held senior-level finance roles at Five9 and previously worked in investment banking.