Welcome to our dedicated page for Five9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on Five9 stock.
Five9, Inc. (FIVN) is a cloud contact center platform powering digital customer engagement through AI-driven solutions and omnichannel capabilities. This dedicated news hub provides investors and industry professionals with essential updates on the company’s strategic direction and operational milestones.
Access real-time announcements including quarterly earnings, product enhancements, and leadership updates, all curated to support informed decision-making. The repository consolidates official press releases and third-party analyses covering critical areas like cloud infrastructure expansions, partnership agreements, and customer success stories.
Key updates include developments in AI-powered customer service tools, enterprise security certifications, and global compliance initiatives. Regular monitoring of this page ensures stakeholders remain informed about Five9’s role in shaping the future of cloud-based customer experience management.
Bookmark this page for streamlined access to FIVN’s evolving market position and technological advancements. Combine this resource with Stock Titan’s financial tools for comprehensive investment analysis.
Five9 (NASDAQ: FIVN) has unveiled its latest Genius AI Suite, featuring a four-step AI process designed to transform enterprise customer experience (CX). The suite includes AI Knowledge, a new tool leveraging GenAI to provide quick, contextual answers to customer queries. This comprehensive approach aims to deliver customizable, AI-elevated CX across the customer journey.
The four-step process includes: Listen (gathering customer engagement data), Analyze (using AI Insights and Analytics), Tailor (configuring custom AI models), and Apply (implementing AI across CX operations). This strategy allows companies to identify high-value AI cases, implement them efficiently, and achieve faster ROI with expert guidance from Five9.
Five9 (NASDAQ: FIVN) has announced a definitive agreement to acquire Acqueon, a real-time revenue execution platform. This strategic acquisition aims to enhance Five9's Intelligent CX Platform, enabling companies to maximize revenue while delivering proactive, AI-elevated customer experiences. The combination will expand Five9's outbound solutions capabilities, allowing enterprises to engage customers more effectively through AI-driven, omnichannel proactive customer engagement.
Key benefits of the acquisition include:
- Improved customer engagement at the right time and through preferred channels
- Enhanced ability to predict and optimize customer contact for better outcomes
- Expansion of Five9's reach beyond the contact center
- Strengthened value of Five9's Genius AI Suite through additional contextual data
The transaction is expected to close in the second half of 2024.
Five9 (NASDAQ:FIVN) reported strong Q2 2024 results, with revenue increasing 13% to a record $252.1 million. The company achieved a key milestone, surpassing $1 billion in annual revenue run rate, driven by 21% growth in LTM enterprise subscription revenue. Adjusted EBITDA reached $41.8 million, or 16.6% of revenue. Despite strong performance, Five9 is reducing its annual revenue guidance by 3.8% due to recent bookings trends and uncertain economic conditions.
The company announced an agreement to acquire Acqueon, which is expected to advance its AI-powered CX platform. Five9 also introduced new innovations to its Genius AI suite, including GenAI Studio and AI Knowledge, demonstrating its leadership in AI solutions for customer experience.
Five9, Inc. (Nasdaq: FIVN), a provider of the Intelligent CX Platform, has announced its upcoming second quarter 2024 financial results conference call. The call is scheduled for Thursday, August 8, 2024, at 4:30 p.m. Eastern Time. Interested participants can register for the Zoom Video webinar using the provided link. For those unable to attend the live event, a replay will be made available shortly after the conclusion. Both the live webcast and the replay will be accessible through the Investor Relations section of Five9's official website at http://investors.five9.com/.
Five9, a provider of the Intelligent CX Platform, has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. This recognition highlights Five9's commitment to AI innovation in customer experience (CX). The company recently introduced GenAI Studio, an industry-first solution for building and customizing Generative AI applications for contact centers. Five9 also announced a new integration with Salesforce Service Cloud Voice, combining Salesforce Einstein with Five9's AI solutions to enhance agent performance and customer resolutions.
IDC noted that Five9 is suitable for companies looking to leverage AI and real-time insights to improve operational efficiencies, agent performance, and customer satisfaction. The company's AI capabilities across channels and continuous development cycle were highlighted as strengths.
Five9 (NASDAQ: FIVN) released a detailed analysis titled “AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers,” focusing on the benefits of Intelligent Virtual Agents (IVAs) in healthcare. The study highlights how IVAs enhance communication, alleviate workforce pressure, and streamline operations for healthcare organizations. Key findings include the impact of AI on patient satisfaction, cost reduction, and operational efficiency. The report shares strategies for deploying IVAs, aiming for higher patient experience scores and shorter queue times. Customer success stories, such as Exact Sciences' 15 FTE/year labor cost reduction and 13% decrease in talk time, underscore the transformative potential of AI in healthcare. The study projects significant market growth for genAI in healthcare, from $1 billion in 2022 to $22 billion by 2032.
Five9 has been named to the 2024 Fortune Best Workplaces in the Bay Area list, securing the 17th spot. This marks the second time Five9 has received this honor, emphasizing its commitment to creating a positive work environment for its employees. The ranking is based on feedback from over 80,000 confidential employee surveys conducted by Great Place To Work. Employees provided honest feedback on 60 statements about their work experience and two open-ended questions. Five9's Chief People Officer, Tricia Yankovich, stated that the recognition reflects the company's dedication to fostering employee growth and well-being. Previously, Five9 ranked in multiple Fortune Best Workplaces lists in 2022, including technology, women, millennials, and parents categories.
Five9 (NASDAQ: FIVN) has been awarded the 2024 'Workforce Innovation of the Year' at the Customer Contact Week (CCW) Excellence Awards. The award recognizes Five9's Workforce Engagement Management (WEM) solution, which integrates workforce and quality management data with popular CRM systems such as Oracle Service Cloud, Salesforce, ServiceNow, and Zendesk.
The WEM solution's advanced analytics provide actionable insights for optimizing agent performance, streamlining operations, and enhancing customer satisfaction. This recognition underscores Five9's commitment to advancing customer experience (CX) and innovation.
Additionally, Five9 has announced a partnership with Salesforce to deliver AI-powered solutions aimed at improving CX in contact centers. The latest release of Five9 for Service Cloud Voice with Partner Telephony combines Salesforce Einstein with Five9's AI suite to enhance agent performance and customer resolutions.
Five9 has announced an integration with Salesforce Einstein AI to enhance customer service experiences in contact centers. The integration combines Salesforce Einstein with Five9's AI solutions, offering real-time guidance to agents, improving operations management, and providing superior customer resolutions. Key features include real-time transcription of customer conversations, accuracy checks on call recordings, and integration with Salesforce Einstein Conversation Insights. These enhancements aim to reduce agent workloads and improve customer satisfaction. The integration will be available from June 30, with a webinar scheduled for July 23 to provide further insights.
Five9, a provider of the Intelligent CX Platform, has announced its participation in several upcoming investor conferences. The company will be present at the Baird Global Consumer, Technology & Services Conference on June 4th at 7:55 AM ET, the William Blair Growth Stock Conference on June 5th at 12:40 PM CT, and the Rosenblatt Age of AI Scaling Technology Summit on June 12th at 12:00 PM ET. Webcasts of these events will be accessible via Five9's investor relations webpage.
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