Welcome to our dedicated page for Five9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on Five9 stock.
Five9, Inc. (Nasdaq: FIVN) is the provider of the Five9 Intelligent CX Platform, a cloud-native, AI-driven contact center and customer experience platform. This news page aggregates company announcements, press releases, and other updates that illustrate how Five9 is evolving its technology, partnerships, and corporate strategy.
Readers can find news about AI innovations such as Agentic Quality Management, Genius Routing, OneVUE analytics, and Adaptive Digital Engagement, which Five9 has introduced to extend its Five9 Genius AI suite across routing, quality management, and analytics. Coverage also includes updates on the company’s expanded partnership with Google Cloud, including a joint Enterprise CX AI solution that combines the Five9 AI-infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience and other AI services.
The news flow for FIVN commonly features earnings announcements and quarterly financial results, where Five9 reports on its performance as an Intelligent CX Platform provider and discusses topics such as AI-related revenue, profitability metrics, and capital allocation decisions. Investors can also follow disclosures about share repurchase authorizations and accelerated share repurchase agreements, as well as updates on investor conferences and planned investor events.
Corporate governance and leadership changes are another recurring theme in Five9 news. Recent items include the planned transition of the Chief Executive Officer role, appointments to the board of directors, and governance initiatives such as proposals to declassify the board and adjust voting thresholds, all of which are reflected in press releases and related SEC filings. For stakeholders tracking the evolution of the contact center and customer experience market, this page offers a centralized view of the latest developments affecting Five9’s Intelligent CX Platform, its AI strategy, and its presence across industries and regions.
Five9 (NASDAQ:FIVN), a provider of the Intelligent CX Platform, has announced its upcoming participation in two major investor conferences:
- Morgan Stanley Technology, Media & Telecom Conference - Wednesday, March 5th at 4:50 PM Pacific Time
- Cantor Global Technology Conference - Tuesday, March 11th at 1:00 PM Eastern Time
The company confirmed that webcasts of both events will be accessible through the investor relations section of Five9's website at investors.five9.com.
Five9 (FIVN) announced that Chief Financial Officer Barry Zwarenstein will retire effective March 31, 2025, after serving more than 13 years in the role. Bryan Lee, current Executive Vice President of Finance, has been appointed as interim CFO effective April 1, 2025, while the company conducts a formal search for a permanent CFO.
Zwarenstein will assist with the transition through June 30, 2025, and continue as a consultant until September 30, 2025. Lee, who joined Five9 in 2014, brings extensive finance experience and will be considered as an internal candidate during the search process. He has held senior-level finance roles at Five9 and previously worked in investment banking.
Five9 (NASDAQ:FIVN) reported record revenue for 2024, hitting $1.041 billion, a 14% increase from 2023. Q4 2024 revenue grew 17% to $278.7 million compared to Q4 2023. Subscription revenue for Q4 increased 19%, and the company achieved a record operating cash flow of $50 million. GAAP gross margin for Q4 was 56.0%, with an adjusted gross margin of 63.5%. GAAP net income for Q4 was $11.6 million, or $0.13 per diluted share, compared to a net loss of $12.4 million in Q4 2023. Non-GAAP net income for Q4 was $60.3 million, or $0.79 per diluted share.
For the full year 2024, GAAP net loss was $12.8 million, compared to a loss of $81.8 million in 2023. Non-GAAP net income for 2024 was $185.3 million, or $2.47 per diluted share, up from $149.9 million in 2023. Adjusted EBITDA for 2024 was $196.0 million, or 18.8% of revenue. The company projects 2025 revenue between $1.140 and $1.144 billion, with GAAP net income per share between $0.09 and $0.16, and non-GAAP net income per share between $2.58 and $2.62.
Five9 (FIVN) has announced its global availability on Google Cloud Marketplace, including a new release of Five9 AI Agents for Google Cloud. This integration allows global businesses to quickly activate Five9 through Google Cloud Marketplace, simplifying procurement, billing, and deployment of AI-driven customer experience solutions.
The new version of Five9 AI Agents is specifically designed for Google Cloud Marketplace, offering intuitive and personalized experiences across voice and digital channels. Organizations can leverage their Google Cloud credits while utilizing Five9's solutions to create exceptional customer experiences. The integration aims to improve agent productivity, reduce customer wait times, and enhance resolution times.
Through this partnership, businesses worldwide can manage Five9 procurements from a centralized location and leverage their Google Cloud spend, facilitating easier integration into existing cloud infrastructure.
Five9 (Nasdaq: FIVN) has announced its 2024 Global Partner Awards, recognizing 25 partners for their excellence in customer experience, digital transformation, and technological innovation. The company's partner ecosystem has grown to include more than 1,400 partners globally, with partner-influenced business now representing over 80% of total new bookings in the past year.
Key winners include Deloitte as Global Partner of the Year, NWN as U.S. Partner of the Year, and OPUS Technology as EMEA Partner of the Year. Notable category awards went to Upstack for Advisory Partner, Presidio for Genius AI Partner, and Pindrop for ISV Partner of the Year. The awards also recognized excellence in various categories including breakthrough performance, marketing excellence, partner success, and technological innovation.
Five9 (FIVN) has announced it will release its fourth quarter and fiscal year 2024 financial results on Thursday, February 20, 2025, at 4:30 p.m. Eastern Time. The company will host a Zoom Video webinar for the earnings conference call. Investors and interested parties can access both the live webcast and a replay of the event through the Investor Relations section of Five9's website.
Five9 (FIVN) announced the winners of its New Era of CX Awards 2024, recognizing companies that excel in customer experience and AI implementation. The awards highlighted six categories of achievement, including notable winners such as The Ivy Collection, Mason Companies Inc., and US Radiology Specialists.
Key achievements among winners include:
- The Ivy Collection automated 20% of routine inquiries
- Mason Companies Inc. automated 35% of chat inquiries, saving $60,000 annually
- US Radiology Specialists automated 75% of outbound calls, increasing conversion rates by 24% and generating $4M in additional revenue
- Exact Sciences achieved 45% call containment and 60% decrease in scheduling time
- TruConnect Communications reduced after-call work by 40%
- IAA drove 300% growth in chat utilization and 52% reduction in employee attrition
Five9 (NASDAQ: FIVN), a provider of the Intelligent CX Platform, has announced its upcoming participation in the Needham Growth Conference. The company's management team is scheduled to present on Friday, January 17th at 2:15 PM Eastern Time.
Investors and interested parties can access a webcast of the presentation through the investor relations section of Five9's website at http://investors.five9.com/.
Five9 (FIVN) has been awarded the 2024 Aragon Research Innovation Award for AI Contact Centers and named a Leader in two Aragon Research Globe™ reports: AI Agent Platforms in the ICC, 2025, and Intelligent Contact Center, 2025. The company was recognized as the most strategic vendor in the AI Agent Platforms report.
At the core of Five9's innovation is their vision for The NEW CX, where AI Agents and AI-empowered Human Agents collaborate to deliver hyper-personalized customer experiences. The company recently introduced new advancements including Five9 GenAI Studio, Five9 GeniusAI, and Five9 AI Agents.
The award was presented at Aragon Transform 2024 on December 10, 2024, recognizing Five9's visionary use of technology in market evolution and disruption.
Five9 (Nasdaq: FIVN) has been recognized on Computerworld's 2025 Best Places to Work in IT list, ranking No. 13 among midsize organizations. This marks the company's second consecutive year on the prestigious list, which acknowledges organizations that provide exceptional benefits, compensation, and challenges for IT staff.
Chief People Officer Tricia Yankovich emphasized the company's commitment to creating a workplace that promotes growth, innovation, and collaboration. As a leading Intelligent CX platform, Five9 focuses on empowering employees with necessary tools and resources for professional excellence.
The recognition comes amid increasing demand for AI, data analytics, and cloud skills. Five9's achievements in workplace excellence are further validated by its inclusion in Fortune's Best Workplaces in both the Bay Area and Technology categories for 2024.