Five9 Stock Price, News & Analysis

Five9 (NASDAQ: FIVN) has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service, recognized for its Completeness of Vision and Ability to Execute. The company's Intelligent CX Platform, powered by Five9 Genius AI, offers comprehensive solutions for AI-driven customer experiences. The platform serves over 2,500 customers and 1,400 partners globally, providing cloud-native solutions for hyper-personalized customer interactions and enhanced employee capabilities. CEO Mike Burkland emphasized the company's focus on solving CX challenges through AI-driven experiences that utilize contextual data for meaningful engagements.

Five9 (Nasdaq: FIVN), an Intelligent CX Platform provider, announced it will release its third quarter 2024 financial results on Thursday, November 7, 2024, at 4:30 p.m. Eastern Time. The company will host a Zoom Video webinar for the earnings conference call. A replay of the webcast will be available on the company's Investor Relations website after the live event.

Five9 released a consumer survey revealing that 75% of consumers prefer human interaction for customer support over AI-powered solutions. While 84% of consumers are aware of AI in customer service, 48% don't trust AI-powered service bots, and 56% find them frustrating. The study shows generational differences, with Gen Z and Millennials being more receptive to AI solutions. 53% of consumers acknowledge improved online self-service in recent years. The survey also highlighted that 40% of consumers link positive customer experience to brand loyalty, emphasizing the need for companies to balance AI automation with human touch during peak periods like holiday shopping and healthcare appointments.

Five9 (Nasdaq: FIVN) has announced its premier annual CX conference, CX Summit Barcelona 2024, scheduled for November 12-14 at Torre Melina in Barcelona, Spain. The event will focus on 'The New CX: Transformed by AI, Powered by Five9', exploring the latest trends and strategies in AI-driven customer experience.

The conference will feature speakers from leading companies such as Alaska Airlines, BT, Deloitte, The Ivy Collection, Nasdaq, and ServiceNow. Notable speakers include First Female NFL Coach Dr. Jen Welter, PGA Tour Pro Max Homa, and The Daily Beast Chief Content Officer Joanna Coles.

Attendees can expect insights on AI's transformative power in CX, product innovations from Five9, real-world customer stories, hands-on workshops, and analysis from top industry analysts. The event aims to inspire action and collaboration in leveraging AI strategies to revolutionize customer experience.

Five9 (Nasdaq: FIVN), a leading CX platform provider, has expanded its global footprint with two new data centers in Delhi and Mumbai, India. This expansion aims to support both local and multi-national enterprises in powering customer experience strategies in the region. Additionally, Five9 has achieved Department of Telecommunications (DOT) Unified License (Virtual Network Operator) (UL VNO) certification in India, allowing it to provide Access Services, National Long Distance, and International Long Distance services.

The expansion enables Five9 customers to leverage a single platform for multiple India calling regions and use Five9 as their primary telecommunications provider or integrate with existing in-country Telco services. New regional capabilities include simplified telephony integrations, provision of phone numbers and local/long-distance services, and the ability to power agents in India through Five9 Agent Connect or Direct Connect.

Five9, provider of the Intelligent CX Platform, has been awarded Americas CCaaS Vendor Partner of the Year at Verint Engage 2024 in Orlando. This marks the fifth time Five9 has received this recognition during their seven-year partnership with Verint. The award follows the recent announcement of a new cloud integration allowing customers to seamlessly purchase and implement Verint CX automation solutions in the Verint Cloud directly from Five9.

The Verint Partner Awards honors partners across North and Latin America for their customer success achievements. Winners were selected based on expertise, proven track record, and focus on driving significant value for customers using the Verint Open Platform. The partnership between Five9 and Verint has been instrumental in delivering innovative solutions that enhance customer experiences through advanced CX automation and AI offerings.

Verint and Five9 have announced a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership. This integration delivers tangible business outcomes to organizations with full cloud-to-cloud connectivity. The partnership aims to make it easier for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions.

Key points:

• Native cloud-to-cloud integration fully supported by Five9
• Enhanced partner ecosystem for both organizations
• Seamless access to industry-leading technologies in the cloud
• Superior control and choice for customers in selecting and deploying CX automation solutions

This collaboration strengthens both companies' commitment to providing customers with best-fit technology solutions backed by professional services and support staff.

Five9 has been named to the 2024 Fortune Best Workplaces in Technology™ List, securing the 16th position in the large category. This recognition, based on survey responses from over 149,000 employees in the tech industry, highlights Five9's commitment to creating an exceptional workplace environment. Tricia Yankovich, Chief People Officer of Five9, emphasized the company's focus on employee growth, well-being, and innovation.

The selection process, conducted by Great Place To Work®, utilizes their proprietary For All™ Methodology, analyzing data from over 1.3 million survey responses. Five9's inclusion on this list demonstrates its ability to provide positive outcomes for employees across various demographics. In addition to this accolade, Five9 has also been recognized on the Fortune Best Workplaces in the Bay Area™ list for 2024.

Five9, a leading provider of the Intelligent CX Platform, has announced its participation in an upcoming investor conference. The company's management team will present at the Canaccord Genuity Growth Conference on Wednesday, August 14th at 8:30 AM Eastern Time.

This event presents an opportunity for investors and analysts to gain insights into Five9's business strategies and growth prospects. Interested parties can access a webcast of the presentation through the investor relations section of Five9's official website at http://investors.five9.com/.

Five9's participation in this conference underscores its commitment to maintaining transparent communication with the investment community and showcasing its position in the rapidly evolving customer experience technology sector.