Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion

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isvs technical

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03/10/2026 - 12:55 PM

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies for the next-generation of connected and intelligent customer experiences

LAS VEGAS--(BUSINESS WIRE)-- Enterprise Connect – Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today launched the evolution of Five9 Fusion, with a new partner program that brings together an evolving CX orchestration ecosystem that spans product integrations, independent software vendors (ISVs), and embedded technology partners. The Five9 Fusion partner program is designed to help organizations connect AI agents, data, and business systems to accelerate innovation and unlock greater value from their CX technology investments with Five9.

Many organizations struggle to deliver seamless customer experiences because their data, AI initiatives, and business systems remain disconnected. As enterprises increasingly turn to open platforms and partner ecosystems to overcome this fragmentation, Five9 is deepening its commitment to partners with expanded investment in the Five9 Fusion program. Building on the successful Five9 Fusion integrations launched in 2025 with Salesforce, ServiceNow, and Epic, the program now extends beyond product integrations to support a broader ecosystem of products, technologies, and partnerships across the entire customer experience lifecycle.

“Enterprises are moving beyond isolated point solutions and looking for platforms that enable ecosystem-driven innovation,” said Sheila McGee-Smith, Principal Analyst, McGee-Smith Analytics. “Expanding Five9 Fusion to serve as a broader CX orchestration framework aligns with where the market is headed — toward open architectures that connect AI, partners, and enterprise systems into cohesive customer experience strategies.”

Key Benefits of Five9 Fusion:

Faster Time to Value: Provides a structured framework and integration roadmap that helps organizations more quickly connect with trusted partners and implement CX capabilities without complex custom development.
End-to-End CX Orchestration: Guides organizations in aligning workflows, data, and interactions across enterprise technologies and partner solutions to support more cohesive customer experiences.
Personalization at Enterprise Scale: Helps organizations leverage insights from across their technology ecosystem to deliver more consistent, context-rich engagement across customer touchpoints.
Continuous Optimization Across the CX Lifecycle: Delivers visualization and intelligence needed to refine performance, improve outcomes, and adapt to evolving customer expectations.
Future-Ready CX Foundation: Acts as the connective tissue of the modern CX stack, allowing organizations to evolve technology strategies over time.

“Our vision for Agentic CX depends on openness,” said Jim Hickey, Senior Vice President Product, Five9. “Five9 Fusion brings together AI, data, enterprise applications, and a growing partner ecosystem to help organizations build more intelligent and connected customer experiences. By enhancing our Intelligent CX Platform and expanding the Fusion program, we are enabling customers to accelerate AI adoption while continuing to innovate with the technologies and partners that best support their business.”

Intelligent CX Platform Enhancements for Five9 Fusion:

Improvements to Five9 VoiceStream and TranscriptStream provide increased levels of interoperability, functionality, and openness.
New AI Agent Connect integration API to support voice AI Agents with third parties.
Deeper integration with Five9 OneVUE to consolidate visualization, reporting, and insights across the entire CX journey.

“Enterprises no longer want isolated CX solutions, they want flexibility, interoperability, and innovation that evolves alongside their business,” said Kim Hill, Senior Vice President Partners, Five9. “This new partner program represents our commitment to building better together. By expanding our open ecosystem, we enable customers and partners to innovate faster, deploy AI-driven experiences more efficiently, and deliver connected customer journeys without added complexity.”

The new Five9 Fusion Partner Program expands to include product integrations, ISVs, and embedded technology partners, creating new opportunities for collaboration, co-innovation, and joint go-to-market initiatives. This program represents a significant investment in the Five9 partner ecosystem, with enhanced enablement, shared innovation, and closer alignment to help customers accelerate their CX roadmaps. Together, these partnerships advance Five9’s Agentic CX vision by orchestrating people, AI agents, and enterprise workflows to deliver more adaptive, personalized, and scalable customer experiences.

Learn more about Five9 Fusion here.

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. For more information, visit www.five9.com.

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