Five9 Named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the Ninth Time
Five9 (NASDAQ: FIVN) has been named a Leader in Gartner’s 2026 Magic Quadrant for Contact Center as a Service.
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Five9 Recognized for Completeness of Vision and Ability to Execute
"We believe being named a Leader for the ninth time reflects something we've been building toward for years: AI isn't replacing the contact center; it's expanding what it can do," said Amit Mathradas, Chief Executive Officer at Five9. "That's the idea behind Humantic CX, our vision for human and AI agents working together on one platform, each making the other better. That's smarter CX with every interaction."
The Five9 Genius CX Platform serves organizations of all sizes, from midsize contact centers to large enterprises with more than 10,000 agents. Over the past year, Five9 has expanded its platform with Voice AI Agents, built to autonomously handle customer conversations and bring in a human agent when needed; Agentic QM, which adds analysis and coaching to quality management; attribute- and AI-enabled routing; an open orchestration framework; and vertical integrations, including Epic. Advanced Campaign Manager, launched in early 2026 and built on the 2024 acquisition of Acqueon, extends Five9's long-standing outbound dialer capabilities with multichannel list and campaign management. Five9's technical account managers continue to help customers get value from the platform after go-live.
Magic Quadrant reports are the culmination of research in specific markets, providing a wide-angle view of the relative positions of the market competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is strong and differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. This research helps enterprises align vendor selection with their unique business and technology needs.
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Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 19 October, 2026.
Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9.
About Five9
Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001 and built by voice experts for the agentic era, Five9 powers contact centers for more than 4,000 customers across 140+ countries, including leading health systems, financial institutions, and organizations across every major industry. The Five9 platform, powered by Genius AI, serves every channel and workflow, together with the governance, control, and ecosystem flexibility that even the most regulated enterprises demand. Practical AI that learns from every interaction, driving real outcomes for customers and the businesses that serve them. Smarter CX with every interaction.
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Source: Five9