Welcome to our dedicated page for Forrester Resh news (Ticker: FORR), a resource for investors and traders seeking the latest updates and insights on Forrester Resh stock.
Forrester Research, Inc. reports company developments tied to its independent research, data, and advisory services for technology, customer experience, digital, marketing, revenue, and product leaders. News commonly covers quarterly financial results, contract value trends, revenue guidance, and management commentary on the company’s research and advisory model.
Company updates also feature Forrester AI, formerly Izola, and integrations that deliver Forrester research within workplace tools such as Microsoft Teams and Microsoft 365 Copilot. Recurring releases include enterprise AI research, B2B go-to-market studies, global technology awards, B2B Summit programming, and events that showcase the company’s research frameworks and client-facing advisory themes.
On September 9, 2020, Forrester (Nasdaq: FORR) released a report indicating that consumer expectations are evolving, demanding simultaneous improvements in price, convenience, and emotional experience. The research identifies four key trends shaping the future of B2C buying: the shift of market share from marketplaces to brands, the emphasis on experiential purchasing over traditional marketing, consumers prioritizing privacy in buying decisions, and the obsolescence of traditional business models. Companies must adapt rapidly to these trends to remain competitive in the face of changing consumer behavior.
On Aug. 6, 2020, Forrester (Nasdaq: FORR) released a report titled "The Future Of Banking Is Built On Trust." The report emphasizes that banks are at a crossroads: they must choose between owning customers or powering finance, with few able to do both. By 2025, four key themes will shape the banking landscape: increasing invisibility and autonomy, enhanced connectivity through partnerships, the necessity of leveraging customer data for insights, and aligning with consumer values. These themes are expected to drive significant changes in banking practices by 2030.
Forrester Research (Nasdaq: FORR) reported Q2 2020 revenues of $113.5 million, down from $128.2 million in Q2 2019. Adjusted revenues were $113.7 million compared to $133.1 million year-over-year. Net income rose to $11.8 million ($0.63 per share) from $1.6 million ($0.08 per share) in the same period last year. The company raised its 2020 guidance due to better-than-expected performance in research, consulting, and events. For Q3, it projects revenues between $99.0 million and $104.0 million, with an adjusted EPS of $0.06 to $0.12.
Forrester Research, Inc. (Nasdaq: FORR) will host its Q2 earnings call on July 30, 2020, at 4:30 p.m. Eastern time. Investors can join the call via forrester.com, and are advised to log on 15 minutes early. A replay will also be available on their website. Forrester is a leading research and advisory firm, aiding business leaders with insights based on extensive consumer and business surveys. The call aims to provide valuable updates on the company's performance and strategic direction.
On July 16, 2020, Forrester (Nasdaq: FORR) released a report detailing five significant macro shifts caused by the lasting impact of COVID-19 on business and technology. The report identifies changes in consumer safety expectations, the rise of digital engagement, investment in remote working, rapid retirement of technical debt, and the importance of business resiliency as key trends. It emphasizes that these transformations will fundamentally reshape how organizations operate and interact with consumers over the next decade.
Forrester (NASDAQ: FORR) announced an update to its events lineup for the latter half of 2020, transitioning all planned events to live virtual formats due to the COVID-19 pandemic. Recent events, including CX Sydney and CX North America, saw attendance that matched or surpassed prior physical events. The firm aims to maintain and grow client relationships through enhanced networking opportunities. However, this shift is expected to negatively impact full-year 2020 revenue and operating income, a fact considered in previous earnings guidance.
Forrester's US 2020 Customer Experience Index (CX Index) reveals a significant improvement in customer experience quality, with 27% of brands increasing their scores compared to previous years. Nine industries saw score average improvements, with the percentage of brands achieving good scores rising to 20%, the highest in five years. Brands like Lexus and Navy Federal Credit Union excelled by consistently meeting customer needs. The findings emphasize the importance of emotional engagement and customer loyalty in driving revenue growth post-COVID-19.