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Freshworks Appoints Enrique Ortegon as Senior Vice President and General Manager of Americas Field Sales

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Freshworks (NASDAQ: FRSH) announced on October 7, 2025 that Enrique Ortegon has been appointed Senior Vice President and General Manager of Americas Field Sales. Ortegon brings over two decades of enterprise SaaS and go‑to‑market leadership, including senior roles at DocuSign and Salesforce.

He will lead growth strategy and operations across North and South America, focusing on customer expansion and delivering Freshworks’ simple service and employee experience software. Ortegon holds a bachelor’s in Economics from Tecnológico de Monterrey and an MBA from Stanford Graduate School of Business.

Freshworks (NASDAQ: FRSH) ha annunciato il 7 ottobre 2025 che Enrique Ortegon è stato nominato Senior Vice President e General Manager delle Americas Field Sales. Ortegon porta oltre due decenni di leadership nel SaaS aziendale e nel go-to-market, tra cui ruoli dirigenziali presso DocuSign e Salesforce.

guiderà la strategia di crescita e le operations su Nord e Sud America, concentrandosi sull'espansione della clientela e sulla fornitura del software di servizio e dell'esperienza dei dipendenti di Freshworks. Ortegon possiede una laurea in Economia presso Tecnológico de Monterrey e un MBA presso Stanford Graduate School of Business.

Freshworks (NASDAQ: FRSH) anunció el 7 de octubre de 2025 que Enrique Ortegon ha sido nombrado Vicepresidente Senior y Director General de Ventas de Campo de las Américas. Ortegon aporta más de dos décadas de liderazgo en SaaS empresarial y en go-to-market, incluyendo cargos directivos en DocuSign y Salesforce.

liderará la estrategia de crecimiento y las operaciones en Norte y Suramérica, enfocándose en la expansión de clientes y en ofrecer el software de experiencia de servicio y empleados sencillo de Freshworks. Ortegon posee una licenciatura en Economía de Tecnológico de Monterrey y un MBA de Stanford Graduate School of Business.

Freshworks (NASDAQ: FRSH)2025년 10월 7일 엔리케 오르테곤(Enrique Ortegon)이 미주 현장 영업의 수석 부사장 겸 총책임자로 임명되었다고 발표했습니다. Ortegon은 엔터프라이즈 SaaS 및 시장 진출 리더십 분야에서 20년이 넘는 경력을 보유하고 있으며, DocuSignSalesforce에서의 고위 경력을 포함합니다.

그는 북미와 남미를 아우르는 성장 전략과 운영을 이끌고, 고객 확장에 집중하며 Freshworks의 간단한 서비스 및 직원 경험 소프트웨어를 제공할 것입니다. Ortegon은 Tecnológico de Monterrey에서 경제학 학사 학위를, Stanford Graduate School of Business에서 MBA를 보유하고 있습니다.

Freshworks (NASDAQ : FRSH) a annoncé le 7 octobre 2025 que Enrique Ortegon a été nommé vice-président senior et directeur général des ventes sur le terrain des Amériques. Ortegon apporte plus de deux décennies d'expérience dans le SaaS d'entreprise et le leadership go-to-market, notamment des postes de direction chez DocuSign et Salesforce.

Il dirigera la stratégie de croissance et les opérations à travers l'Amérique du Nord et du Sud, en se concentrant sur l'expansion de la clientèle et la fourniture du logiciel simple de service et d'expérience employé de Freshworks. Ortegon est titulaire d'un diplôme en économie de Tecnológico de Monterrey et d'un MBA de la Stanford Graduate School of Business.

Freshworks (NASDAQ: FRSH) gab am 7. Oktober 2025 bekannt, dass Enrique Ortegon zum Senior Vice President und General Manager des Americas Field Sales ernannt wurde. Ortegon bringt mehr als zwei Jahrzehnte Erfahrung in Enterprise SaaS und Go-to-Market-Führung mit, darunter leitende Positionen bei DocuSign und Salesforce.

Er wird die Wachstumsstrategie und den Betrieb in Nord- und Südamerika leiten, mit Fokus auf Kundenwachstum und die Bereitstellung der einfachen Service- und Mitarbeitererlebnis-Software von Freshworks. Ortegon hat einen Bachelor-Abschluss in Volkswirtschaftslehre von Tecnológico de Monterrey und einen MBA von der Stanford Graduate School of Business.

Freshworks (NASDAQ: FRSH) أعلنت في 7 أكتوبر 2025 أن Enrique Ortegon قد عُيّن نائب رئيس تنفيذي أول ومدير عام مبيعات الميدان في الأمريكتين. يجلب Ortegon أكثر من ف⃒ي العقدين من القيادة في SaaS المؤسسي وقيادة الوصول للسوق، بما في ذلك مناصب عليا في DocuSign وSalesforce.

سيقود استراتيجيات النمو والعمليات عبر شمال وشرق أمريكا؟ عبر أمريكا الشمالية والجنوبية، مع التركيز على توسيع العملاء وتقديم برنامج Freshworks للخدمة وتجربة الموظف البسيطة. Ortegon حاصل على بكالوريوس في الاقتصاد من Tecnológico de Monterrey وMBA من Stanford Graduate School of Business.

Freshworks (NASDAQ: FRSH)2025年10月7日 宣布任命 Enrique Ortegon 为美洲区域现场销售的高级副总裁兼总经理。Ortegon 在企业级 SaaS 与市场进入领导方面拥有超过二十年的经验,曾在 DocuSignSalesforce 担任高级职位。

他将领导覆盖 北美和南美 的增长策略与运营,专注于客户扩张并交付 Freshworks 简单的服务和员工体验软件。Ortegon 拥有 Tecnológico de Monterrey 的经济学学士学位,以及斯坦福商学院的 MBA。

Positive
  • Appoints Enrique Ortegon as SVP and General Manager Americas
  • Ortegon brings 20+ years of enterprise SaaS leadership experience
  • Direct experience leading North America teams at DocuSign and Salesforce
Negative
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Former DocuSign and Salesforce executive joins to drive growth and customer expansion across North and South America

SAN MATEO, Calif., Oct. 07, 2025 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ: FRSH), today announced Enrique Ortegon as its new Senior Vice President and General Manager of Americas Field Sales, bringing over two decades of leadership experience in enterprise SaaS and go-to-market strategy. Enrique will lead Freshworks' growth strategy and operations across North and South America, supporting the company's mission to deliver exceptional customer and employee experiences with uncomplicated service software.

"Enrique is a transformational leader who brings the perfect combination of strategic vision, operational excellence, and deep market expertise to accelerate our growth across the Americas," said Ian Tickle, Chief of Global Field Operations at Freshworks. "With a record of scaling from SMB to enterprise and deep operating experience across North and South America, he can accelerate our regional growth and amplify the value we deliver to thousands of customers."

Enrique most recently served as a senior executive at DocuSign, where he led the North America Majors, Mid-Market, and SMB businesses, playing a key role in the company's transformation and delivery of its Intelligent Agreement Management platform, which helps organizations streamline and automate agreement processes. Before that, he spent more than a decade at Salesforce in senior leadership roles, including SVP of SMB North America, General Manager for Latin America, and VP of Global Enterprise Sales Strategy & Go-To-Market. In these positions, Enrique delivered record growth across geographies and segments while championing initiatives to advance diversity and inclusion.

“I have admired Freshworks for many years. Its value proposition of simplicity with superior return on investment sets it apart from the other players in the dynamic employee experience and customer experience markets," said Ortegon. "Most exciting is the opportunity to work with such a talented and motivated group of people to grow the company and deliver great value to our thousands of customers across the Americas."

Beyond his corporate leadership roles, Enrique also advises several startups and an investment fund dedicated to empowering Latin entrepreneurs and supporting underrepresented communities. Enrique earned a bachelor’s degree in Economics from Tecnológico de Monterrey and his MBA at Stanford Graduate School of Business.

About Freshworks
Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. More than 74,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com and follow Freshworks on LinkedIn, X, and Facebook.

© 2025 Freshworks Inc. All rights reserved. Freshworks, Freshdesk, Freshservice, Freddy AI and associated logos are trademarks of Freshworks Inc. All other trademarks are property of their respective owners.

Press Contact
pr@freshworks.com


FAQ

Who did Freshworks appoint as Senior Vice President and General Manager of Americas Field Sales on October 7, 2025?

Freshworks appointed Enrique Ortegon as Senior Vice President and General Manager of Americas Field Sales on October 7, 2025.

What responsibilities will Enrique Ortegon have at Freshworks (FRSH)?

Ortegon will lead growth strategy and operations across North and South America, focusing on customer expansion and field sales execution.

What prior experience does Enrique Ortegon bring to Freshworks (FRSH)?

He has 20+ years in enterprise SaaS with senior roles at DocuSign and Salesforce, including leadership of North America and Latin America businesses.

When was the Freshworks (FRSH) announcement about the Americas hire made?

The appointment was announced on October 7, 2025.

How might Enrique Ortegon's hire affect Freshworks' regional strategy (FRSH)?

The company said Ortegon will aim to accelerate regional growth and customer expansion across the Americas.

What are Enrique Ortegon's academic qualifications listed by Freshworks (FRSH)?

He holds a bachelor’s in Economics from Tecnológico de Monterrey and an MBA from Stanford Graduate School of Business.
Freshworks Inc.

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