Genpact Launches New Agentic Solution to Reinvent Insurance Buying

Rhea-AI Summary

Genpact (NYSE: G) has launched the Genpact Insurance Policy Suite, a new AI-powered solution for commercial and specialty business insurance. The suite, powered by Microsoft Azure AI, aims to streamline underwriting processes and reduce cycle times by up to 75%.

The solution features four modules with specialized AI agents that handle data classification, extraction, and risk assessment. Key projected benefits include 90% touchless submission clearance, 75% reduction in manual cycle times, and up to 50% lower costs. Built on Microsoft's Azure AI stack, the suite focuses on enhancing underwriting efficiency and improving broker relationships.

Positive

• Projected 90% touchless submission clearance rate, significantly improving efficiency
• Expected 75% reduction in manual cycle times, accelerating operations
• Potential 50% cost reduction in working capital
• Partnership with Microsoft Azure AI enhances technological capabilities
• Company has 1,000+ domain-specific AI models for future development

Negative

• None.

Insights

InsurTech Specialist

Genpact's new AI-powered insurance suite could significantly improve operational efficiency for commercial insurers through automation and data intelligence.

Genpact's launch of the Insurance Policy Suite represents a significant advancement in the commercial insurance technology landscape. The solution leverages agentic AI technology to transform the traditionally labor-intensive underwriting process by automating administrative tasks and streamlining workflows.

The performance metrics are particularly noteworthy: 90% touchless submission clearance, 75% reduction in manual cycle time, and 50% lower costs. These improvements directly address critical pain points in commercial insurance operations - lengthy processing times and high administrative overhead.

Built on Microsoft's Azure AI platform, the solution focuses on the pre-bind process - the critical gap between initial submission and policy binding that typically involves substantial manual work and documentation processing. By implementing AI agents that can classify, extract, and summarize data while detecting anomalies and ranking risks, Genpact is essentially creating an intelligent workflow system that enables more consistent and efficient underwriting decisions.

The focus on commercial and specialty insurance is strategic, as these segments involve complex, high-value policies where efficiency gains translate to significant competitive advantages and cost savings. For insurance carriers facing margin pressure and broker/client demands for faster turnaround, the promise of 75% reduction in cycle time could be transformative to their business models.

What distinguishes this product from typical AI implementations is the emphasis on insurance-specific functionality and compliance features like observability, audit trails, and role-based controls - essential elements for adoption in the highly regulated insurance sector.

Genpact Insurance Policy Suite projected to reduce cycle time by up to 75%

NEW YORK, Sept. 25, 2025 /PRNewswire/ -- Genpact (NYSE: G), an agentic and advanced technology solutions company recognized for its deep industry knowledge, process intelligence, and last-mile expertise, today announced the launch of the Genpact Insurance Policy Suite for commercial and specialty business insurance. Part of Genpact's Service-as-Agentic-Solutions™ portfolio, the new suite is designed to deliver autonomous, AI-powered workflows to help insurers eliminate repetitive administrative work, reduce cycle time, and gain data-driven insights. For more information, visit here.

"We designed the Genpact Insurance Policy Suite with underwriters in mind so they can focus on delivering faster quotes, building better broker relationships, and increasing submission-to-bind ratios," said Jinsook Han, Chief Strategy, Corporate Development & Global Agentic AI Officer at Genpact. "We understand how complex insurance processes and documentation can be, so we designed our solution with observability, audit trails, and role-based controls built in, giving carriers and underwriters better transparency and insights." 

Purpose-Built for Insurance

Built for commercial and specialty insurance, and powered by Microsoft Azure AI Foundry Models and Azure Analytics Services, the Genpact Insurance Policy Suite orchestrates and executes underwriting support tasks, closing the gap between initial submission and the bind process.

The suite consists of four modules, each with a network of specialized AI agents that classifies, extracts, and summarizes data to enhance touchless processing, detect anomalies, and rank risk to speed up decision-making and quote generation.

Genpact projects that organizations adopting the suite can expect:

• Higher underwriting capacity with up to 90% touchless submission clearance
• Faster speed-to-market with up to 75% reduction from existing manual cycle times
• Improved working capital with up to 50% lower costs.

"Genpact expands its industry footprint with the launch of the Genpact Insurance Policy Suite – another agentic AI product proof point that takes advantage of the robust capabilities of Microsoft's Azure AI stack," said Hemanth Sundararaj, Global Financial Services Industry Solution Sales Leader at Microsoft. "By using Azure AI Foundry Agent Service and Azure AI Content Understanding with Genpact's insurance expertise and in-depth knowledge of the pre-bind process, the Genpact Insurance Policy Suite will help carriers securely accelerate cycle times, improve business performance, and enhance the experience of all stakeholders."

Looking Ahead

Genpact continues to expand its pipeline of outcome-based agentic AI solutions.

"This is just the beginning," Han said. "We have more than 1,000 domain-specific AI models, an expanding ecosystem, and bold investments. Genpact is well positioned to be the partner of choice for enterprises ready to scale agentic AI."

For more on the Genpact Insurance Policy Suite, see www.genpact.com/insurance-policy-suite.

About Genpact

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

MEDIA CONTACT: 

Geraldine Lim
Genpact Media Relations 
+1-951-318-3494
geraldine.lim@genpact.com  

 

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SOURCE Genpact

FAQ

What are the key features of Genpact's new Insurance Policy Suite (NYSE: G)?

The suite includes four AI-powered modules that handle data classification, extraction, and summarization, with features for touchless processing, anomaly detection, and risk ranking to accelerate decision-making and quote generation.

How much efficiency improvement does Genpact's new insurance solution promise?

Genpact projects up to 90% touchless submission clearance, 75% reduction in manual cycle times, and up to 50% lower costs in working capital.

What technology powers Genpact's Insurance Policy Suite?

The suite is powered by Microsoft Azure AI Foundry Models and Azure Analytics Services, utilizing Azure AI Foundry Agent Service and Azure AI Content Understanding.

How does Genpact's new insurance solution benefit underwriters?

The solution helps underwriters deliver faster quotes, build better broker relationships, and increase submission-to-bind ratios while providing better transparency and insights through observability and audit trails.