Guild Mortgage Clinches #1 Spot on Zillow with Most 5-Star Reviews, Expands Through Academy Merger

Guild Mortgage Achieves Most Five-Star Ratings by Any Lender on Zillow

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01/16/2025 - 08:00 AM

SAN DIEGO--(BUSINESS WIRE)-- Guild Mortgage, a leading national independent mortgage lender, recently became both the lender with the most five-star reviews and most reviews total on the online real estate marketplace, Zillow.

“Guild Mortgage's success is built on the hard work and dedication of its teams across the nation, and the company's customer-centric approach ensures that every client receives personalized service tailored to their unique needs,” said Terry Schmidt, Guild Mortgage CEO. “In addition, we have strategically expanded our footprint and grown our brand in recent years, which placed us in a position to achieve such an incredible milestone.”

Unmatched Customer Service

Guild's loan officers and support staff are renowned for their professionalism, responsiveness, and deep industry knowledge. With more than a quarter of a million reviews on Experience.com, Guild is able to boast an incredibly high 4.93/5 rating. In the last year alone, Guild Mortgage was named a top mortgage lender by Bankrate, Business Insider, Forbes, NerdWallet, the U.S. Department of Agriculture and numerous state housing authorities. In addition, Guild loan officers were named among the best in country by Scotsman Guide and the National Association of Hispanic Real Estate Professionals.

The strength of Guild’s in-house Servicing Department also plays a critical role in the lender’s “Customer-for-Life" strategy. By servicing the majority of loans it funds, Guild loan officers can be alerted to past clients who may need their origination services again, enabling the company to remain a part of a homeowners journey long past closing.

Remarkable Growth and Strategic Acquisitions

In recent years, Guild Mortgage has experienced significant growth, driven by strategic acquisitions, and a robust market presence. The acquisition of Academy Mortgage in early 2024 added 20% to Guild's volume, bringing in 1,000 employees and approximately 200 branches.

This move, along with the earlier acquisitions of Cherry Creek Mortgage, First Centennial Mortgage, Legacy Mortgage, Inlanta Mortgage and RMS has expanded Guild's footprint and enhanced its service offerings, positioning the company as a national leader in the independent retail mortgage industry.

Disclaimer:

Information accurate as of 11.01.2024. Guild Mortgage received the most mortgage lender reviews and most 5-star reviews among mortgage lenders on Zillow in 2024.

About Guild Mortgage

Guild Mortgage Company, a wholly owned subsidiary of Guild Holdings Company (NYSE: GHLD), was founded in 1960 and is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild employs a relationship-based loan sourcing strategy to execute on its mission of delivering the promise of home ownership in neighborhoods and communities across 49 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. For more information visit www.GuildMortgage.com