Harte Hanks Partners with Samsung to Open Dedicated Customer Care Center in Greenville, SC; Supporting 150+ Jobs
Harte Hanks (NASDAQ:HHS) announced on October 21, 2025 the opening of a new Customer Care center in Greenville, South Carolina in partnership with Samsung Electronics America. The facility will support more than 150 new jobs and serve as a hub for Samsung Care, providing customer service and support. Harte Hanks said the move reinforces investment in U.S.-based talent, expands the company’s South Carolina footprint, and aims to deliver fast, reliable, personalized assistance while combining human-centric service with technology.
The company cited Greenville’s skilled workforce and local business support as reasons for selection and described the center as a long-term regional investment to enhance customer experience and agent upskilling.
Harte Hanks (NASDAQ:HHS) ha annunciato il 21 ottobre 2025 l'apertura di un nuovo centro di Customer Care a Greenville, South Carolina, in partnership con Samsung Electronics America. La struttura supporterà più di 150 nuovi posti di lavoro e fungerà da hub per Samsung Care, fornendo servizio e supporto ai clienti. Harte Hanks ha affermato che la mossa rafforza l'investimento in talenti basati negli Stati Uniti, amplia la presenza dell'azienda in South Carolina e punta a offrire un'assistenza rapida, affidabile e personalizzata combinando servizio centrato sull'uomo con la tecnologia.
L'azienda ha citato la forza lavoro qualificata di Greenville e il supporto delle imprese locali come motivi della scelta e ha descritto il centro come un investimento regionale a lungo termine per migliorare l'esperienza del cliente e la formazione degli agenti.
Harte Hanks (NASDAQ:HHS) anunció el 21 de octubre de 2025 la apertura de un nuevo centro de atención al cliente en Greenville, Carolina del Sur, en asociación con Samsung Electronics America. La instalación respaldará más de 150 nuevos puestos de trabajo y servirá como centro para Samsung Care, brindando servicio y soporte al cliente. Harte Hanks afirmó que la medida refuerza la inversión en talento con sede en EE. UU., expande la presencia de la empresa en Carolina del Sur y tiene como objetivo ofrecer una asistencia rápida, confiable y personalizada, combinando un servicio centrado en las personas con tecnología.
La empresa citó la mano de obra cualificada de Greenville y el apoyo de las empresas locales como razones para la selección y describió el centro como una inversión regional a largo plazo para mejorar la experiencia del cliente y la formación de los agentes.
Harte Hanks (NASDAQ:HHS)는 2025년 10월 21일 Samsung Electronics America와 협력하여 사우스캐롤라이나주 그린빌에 새로운 고객 관리 센터를 개설했다고 발표했습니다. 이 시설은 150개가 넘는 새로운 일자리를 지원하고 Samsung Care의 허브로서 고객 서비스 및 지원을 제공합니다. Harte Hanks는 이번 움직임이 미국 현지 인재에 대한 투자를 강화하고 사우스캐롤라이나 주의 발자국을 확장하며, 인간 중심의 서비스와 기술을 결합해 빠르고 신뢰할 수 있으며 개인화된 지원을 제공하는 것을 목표로 한다고 밝혔습니다.
회사 측은 그린빌의 숙련된 노동력과 지역 비즈니스 지원을 선택의 이유로 언급했고, 센터를 고객 경험을 향상시키고 에이전트 역량을 높이기 위한 지역 장기 투자로 설명했습니다.
Harte Hanks (NASDAQ:HHS) a annoncé le 21 octobre 2025 l'ouverture d'un nouveau centre de service client à Greenville, en Caroline du Sud, en partenariat avec Samsung Electronics America. L'installation soutiendra plus de 150 nouveaux emplois et servira de hub pour Samsung Care, offrant service et soutien à la clientèle. Harte Hanks a déclaré que ce mouvement renforce l'investissement dans les talents basés aux États-Unis, étend l'empreinte de l'entreprise en Caroline du Sud et vise à fournir une assistance rapide, fiable et personnalisée tout en combinant un service centré sur l'humain et la technologie.
L'entreprise a cité la main-d'œuvre qualifiée de Greenville et le soutien des entreprises locales comme raisons du choix et a décrit le centre comme un investissement régional à long terme pour améliorer l'expérience client et la montée en compétences des agents.
Harte Hanks (NASDAQ:HHS) gab am 21. Oktober 2025 die Eröffnung eines neuen Customer-Care-Zentrums in Greenville, South Carolina, in Partnerschaft mit Samsung Electronics America bekannt. Die Einrichtung wird mehr als 150 neue Arbeitsplätze unterstützen und als Drehkreuz für Samsung Care dienen, Kundenservice und Support bieten. Harte Hanks sagte, der Schritt stärke Investitionen in US-amerikanische Talente, erweitere die Präsenz des Unternehmens in South Carolina und ziele darauf ab, schnelle, zuverlässige und personalisierte Unterstützung zu liefern, wobei menschenorientierter Service mit Technologie kombiniert werde.
Das Unternehmen führte Greenville's qualifizierte Arbeitskräfte und die Unterstützung lokaler Unternehmen als Begründungen für die Auswahl an und bezeichnete das Zentrum als langfristige regionale Investition zur Verbesserung der Kundenerfahrung und zur Aufwertung der Agenten.
Harte Hanks (NASDAQ:HHS) أعلنت في 21 أكتوبر 2025 عن افتتاح مركز رعاية عملاء جديد في جرينفيلل، ساوث كارولينا بالشراكة مع Samsung Electronics America. سيتيح المرفق أكثر من 150 وظيفة جديدة وسيكون مركزاً لـ Samsung Care، يقدم خدمات الدعم للعملاء. قالت Harte Hanks إن هذه الخطوة تعزز الاستثمار في المواهب الأمريكية، وتوسع حضور الشركة في ساوث كارولينا، وتهدف إلى تقديم مساعدة سريعة وموثوقة وشخصية مع دمج خدمة بشرية مع التقنية.
قارنت الشركة بين القوى العاملة الماهرة في جرينفيل و دعم الشركات المحلية كأسباب للاختيار ووصف المركز بأنه استثمار إقليمي طويل الأجل لتحسين تجربة العملاء وتطوير مهارات الوكلاء.
Harte Hanks (NASDAQ:HHS) 于 2025年10月21日 宣布在南卡罗来纳州格林维尔与 Samsung Electronics America 合作开设新的客户关怀中心。该设施将提供超过 150 个新职位，并将成为 Samsung Care 的枢纽，提供客户服务和支持。Harte Hanks 表示此举将加强对美国本土人才的投资，扩大公司在南卡罗来纳州的足迹，目标是在结合以人为本的服务与技术的同时，提供快速、可靠、个性化的帮助。
公司还提到格林维尔的熟练劳动力与当地企业的支持是选址的原因，并将该中心描述为一项长期的区域投资，以提升客户体验和代理人的技能提升。
- Partnership with Samsung Electronics America to operate Samsung Care
- Creation of 150+ jobs in Greenville, SC
- New customer care center expands Harte Hanks footprint in South Carolina
- Focus on U.S. talent and long-term regional investment
- None.
Insights
New Samsung-backed customer care hub in Greenville creates 150+ jobs and strengthens Harte Hanks' U.S. service footprint.
The agreement pairs Harte Hanks with Samsung Electronics America to operate a dedicated Customer Care center in Greenville, SC, positioning Harte Hanks to deliver Samsung Care support from a U.S.-based site. The arrangement directly supports more than 150 roles and aligns service delivery with local hiring and training efforts.
Key dependencies include sustained operational performance from the new center and continued volume from Samsung; risks center on contract duration and execution but are not detailed here. Watch for disclosures of contract length, staffing ramp milestones, and any financial terms over the next
GREENVILLE, SC, MA / ACCESS Newswire / October 21, 2025 / Harte Hanks (NASDAQ:HHS), a leading global customer experience company, focused on bringing companies closer to customers for over 100 years, today announced the opening of a new Customer Care center in Greenville, South Carolina, in partnership with Samsung Electronics America, Inc., a leading mobile technologies, consumer electronics, home appliances, enterprise solutions and innovative network systems company. This initiative will support more than 150 new jobs in the Greenville community. This expansion underscores the commitment of both companies to invest in U.S. based talent, create meaningful employment opportunities, and deliver best-in-class customer support.
The new Greenville facility will serve as a hub for providing premium customer service and support solutions on behalf of Samsung Care, the customer service organization of Samsung Electronics America, Inc. The location ensures Samsung's customers will receive fast, reliable, and personalized assistance. Harte Hanks' proven expertise in customer care, paired with Samsung's commitment to connectivity and innovation, will bring expanded opportunities for Greenville's workforce.
"We are thrilled to partner with this multinational powerhouse and look forward to growing our relationship across the globe." said David Fisher, President of Harte Hanks. "The ongoing support of more than 150 jobs demonstrates our continued investment in U.S. talent and our dedication to providing exceptional customer experiences. This new agreement propels our vision of balancing a relentlessly human-centric approach with technology to cement the company's role as an emerging leader in the customer engagement industry."
"Greenville is a thriving community with a talented workforce, and we are proud to help bring new opportunities to the region while expanding the resources available to assist our customers" said Marcia Ellis-Green, Executive Director of Customer Support at Samsung Electronics America, Inc. "Through this partnership with Harte Hanks, we will accomplish two key goals: enhancing our customer experience and investing in the continued growth and upskilling of our dedicated call center agents."
Harte Hanks selected Greenville for its strong community ties, skilled workforce, and supportive local business environment. The new center represents a long-term investment in the region, strengthening the company's footprint in South Carolina and beyond.
About Harte Hanks
Harte Hanks (NASDAQ: HHS) is a global customer experience company that seamlessly blends data-driven insight, omnichannel marketing, logistics, and customer care solutions to help brands connect with and serve their customers. With decades of expertise, Harte Hanks partners with some of the world's leading companies to deliver measurable results and long-term value. For more information, visit www.hartehanks.com.
As used herein, "Harte Hanks" or "the Company" refers to Harte Hanks, Inc. and/or its applicable operating subsidiaries, as the context may require. Harte Hanks' logo and name are trademarks of Harte Hanks, Inc.
Media Contact:
Cindy Stein
Head of Global Marketing
Harte Hanks
Cindy.Stein@HarteHanks.com
Alexandria Iadevaio
Media Relations
Samsung Electronics America
alexandria.w@sea.samsung.com
SOURCE: Harte Hanks, Inc.
View the original press release on ACCESS Newswire
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