Getac's Rugged Technology Deployed by Hertz to Enhance Customer Experience and Streamline Operations
Rhea-AI Summary
Hertz (NASDAQ: HTZ) has implemented Getac's rugged technology solutions to enhance its customer service operations. The deployment includes Getac's UX10 rugged tablet and software across U.S. locations, specifically designed to improve airport pickup and drop-off experiences.
The customized solution features include:
- Camera integration for damage documentation
- Barcode reader for customer reservations and VIN recording
- Rugged certification for extreme conditions
- Three-year bumper-to-bumper warranty
- Device Monitoring System for health tracking
- Virtual GPS for device location management
The implementation enables digital Vehicle Information Reporting Systems (VIRS) tracking, seamless vehicle maintenance monitoring, and reduced manual processes. The solution helps streamline workflows, decrease customer wait times, and improve operational efficiency at Hertz rental locations.
Positive
- Implementation of digital system reduces operational costs through decreased manual processes
- Enhanced operational efficiency through real-time device and vehicle monitoring
- Improved customer service speed and quality at rental locations
- Reduced risk of service interruptions with comprehensive warranty coverage
Negative
- Initial deployment to only some U.S. locations, indicating incomplete rollout
- Significant investment in new hardware and software infrastructure required
News Market Reaction 1 Alert
On the day this news was published, HTZ declined 4.07%, reflecting a moderate negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
Hertz implemented Getac's UX10 rugged tablet and software at some sites across the
Getac configured the UX10 tablet to meet Hertz requirements, including adding a camera to easily document any damage, a barcode reader to quickly access customer reservation information and record the car's VIN, as well as certifications that validate the devices ruggedness to withstand extreme temperatures and wet conditions as not all return locations are indoors. The three-year, bumper-to-bumper warranty on Getac tablets helps mitigate device downtime and customer service interruptions.
Coupled with the Getac Device Monitoring System, the solution provides Hertz with device health visibility into which devices are optimally working, and which are not, reducing the risk of device downtime. The built-in virtual GPS instantly shows which devices are currently in use, how many are idle or under repair, and where they are before ordering a new fleet of equipment, saving both time and money.
The benefits of Getac's technology solutions also include:
- Ability to easily track digital Vehicle Information Reporting Systems (VIRS), which is the vehicle damage assessment and inventory management system
- Compatibility with existing Hertz platforms for seamless vehicle tracking and so the maintenance team can check the car's status
- Reduced manual processes
- Increased hardware uptime, reducing Hertz' support costs by using Getac Device Monitoring System to gain visibility into device health
"Our customized hardware and software solutions enable companies, like Hertz, to significantly improve operational efficiency and uplevel customer service in competitive market environments," said Rick Geisendorff, VP of Sales & Marketing, Getac North America. "By applying advanced technology, we can deliver capabilities that help people do their jobs more efficiently and improve the experience for their customers."
When Hertz' operational needs extended beyond improving the instant rental car return process, Getac configured the hardware and software solutions to include compatibility with Hertz' digital VIRS vehicle damage assessment and inventory management system. Other vehicle insights include maintenance check-ups such as an oil change, to alerts if there is a recall for the vehicle.
The full case study is available here: https://www.getac.com/us/success-stories/hertz-rental-car
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About Getac
Getac Technology Corporation is a global leader in AI-capable rugged mobile technology and intelligent video solutions, including laptops, tablets, software, body-worn cameras, in-car video systems, digital evidence management and enterprise video analytics solutions. Getac's solutions and services are designed to enable extraordinary experiences for frontline workers in challenging environments. Today, Getac serves customers in over 100 countries spanning defense, public safety, ambulance, fire & rescue, utilities, automotive, natural resources, manufacturing, transport, and logistics. Getac was recently recognized as one of Newsweek's "World's Most Trustworthy Companies" for 2024. For more information, visit: http://www.getac.com. Participate in the Getac Industry blog or follow the company on LinkedIn and YouTube.
Getac and Getac logo are trademarks of Getac Holdings Corporation or its affiliates. Other brands or trademarks are the property of their respective owners. ©2025 Getac Technology Corporation.
For more information contact:
Carey Kerns
The Hoffman Agency
ckerns@hoffman.com
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SOURCE Getac
FAQ
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