IBEX Limited reports news on its outsourced business services, business process outsourcing, and AI-powered customer experience operations. Company updates commonly cover quarterly results, fiscal guidance, digital acquisition activity, growth across client verticals such as healthcare, technology, retail and e-commerce, utilities, logistics, fintech, and travel, transportation and logistics.
IBEX news also includes developments in AI-enabled customer engagement, including the ibex Wave iX solution suite, AI agent-to-human agent workflows, analytics, automation, responsible AI certification, technology partnerships, conference participation, and investor communications. These updates reflect the company's focus on end-to-end customer journeys for global brands across digital and contact-center channels.
ibex (NASDAQ: IBEX) will present at the RBC 2026 Global TIMT Conference in New York City on November 17, 2026.
CEO Bob Dechant and CFO Taylor Greenwald will discuss the business outlook and answer investor questions at 9:20 a.m. ET, alongside one-on-one investor meetings throughout the day. A live webcast will be available, with a replay posted on the investor relations site after the event.
IBEX (Nasdaq: IBEX) reported record fiscal first-quarter revenue of $175.2 million and raised its full-year revenue and adjusted EBITDA guidance.
For the quarter ended September 30, 2026, revenue rose 15.9% year over year. Net income increased 22.7% to $14.8 million, while diluted earnings per share rose to $0.99 from $0.82. Adjusted EBITDA—earnings before interest, taxes, depreciation and amortization, with additional adjustments—increased 29.4% to $25.2 million. Operating cash flow increased to $16.3 million from $15.7 million.
IBEX now expects fiscal 2027 revenue of $720–$735 million, versus $700–$715 million previously, and adjusted EBITDA of $96–$99 million, versus $90–$94 million. Expected capital spending is approximately $30 million. IBEX won four new clients during the quarter, including two in FinTech, and four AI agent wins through its Sierra partnership after quarter-end.
ibex (NASDAQ: IBEX) received Frost & Sullivan’s 2026 Customer Experience Management Services Company of the Year recognition for Central America and the Caribbean.
The evaluation covered innovation and performance, as well as customer impact. Regional revenue grew over 150% from 2018 to 2025, and ibex reported an employee Net Promoter Score, a measure of employee willingness to recommend the company, of 82. Its regional operations include Nicaragua, Honduras and Jamaica.
IBEX (IBEX) will report its first quarter 2027 financial results after the market close on November 5, 2026. Management will host a conference call and webcast at 4:30 p.m. ET to discuss the financial results, recent developments and business outlook.
ibex (IBEX) announced on September 24, 2026, that its Wave iX AI Virtual Agent won CUSTOMER Magazine’s 2026 Product of the Year Award.
The product provides voice and text interactions and connects with human-agent support systems so complex issues can be escalated. The award recognizes providers of contact center and customer-experience solutions.
ibex (IBEX) announced that its Wave iX Virtual Agent has won a Silver Globee® in the 13th Annual 2026 Globee Awards for Excellence. The AI-powered conversational agent supports both voice and chat, automating customer interactions while aiming to improve resolution rates and customer satisfaction. Wave iX delivers brand-aligned, human-like, and scalable voice and text experiences, and integrates with human agent systems to escalate and resolve complex issues more efficiently.
IBEX (IBEX) reported record fiscal 2026 results with revenue up 15.4% to $644.1 million and diluted EPS up 32.8% to $3.13. The company also issued fiscal 2027 guidance calling for continued revenue and adjusted EBITDA growth.
For Q4 2026, revenue rose 11.6% to $164.3 million, its sixth consecutive quarter of double-digit growth, led by HealthTech (+42.3%) and Technology (+27.4%). Q4 net income fell 8.8% to $8.7 million, with net margin at 5.3%, and adjusted EBITDA dipped 1.3% to $20.2 million with margin at 12.3%.
For the full year, adjusted net income grew 21.3% to $52.2 million and adjusted EBITDA increased 14.5% to $82.4 million. Operating cash flow reached a record $59.0 million and free cash flow was $31.2 million. The company ended June 30, 2026 with net cash of $30.9 million and repurchased about 0.5 million shares for $14.4 million. Fiscal 2027 revenue is guided to $700–$715 million and adjusted EBITDA to $90–$94 million.
ibex (IBEX) announced its entry into Egypt with a new service delivery center in Cairo to support clients in sectors such as HealthTech, Technology, and Retail.
The City Stars–based facility is scheduled to start operations in October and is expected to scale to about 1,000 employees within its first nine months, supported by capital investment. Hiring is underway for customer service, management, quality, and support roles. The Cairo center will operate under ibex’s existing security and compliance framework, including ISO 42001, ISO 27001, SOC 2 Type II, and PCI DSS, and aligns with its global network of more than 36,000 CX staff.
IBEX (Nasdaq: IBEX) will release its fourth quarter and fiscal year 2026 financial results after market close on Thursday, September 10, 2026. Management will host a conference call and webcast at 4:30 p.m. ET to review results, recent developments, and the business outlook.
Investors can register online for both the live dial-in and webcast.
ibex (NASDAQ: IBEX) reported that CEO Bob Dechant met with Honduras President Nasry Asfura and Minister of Investment Epaminondas Marinakys to discuss expanding the country’s BPO sector and attracting investment. ibex plans to hire 400 new employees in Tegucigalpa by year-end 2026, adding to its approximately 1,200 customer service agents in Honduras, where operations began in 2021.