Ibex Ltd - IBEX STOCK NEWS

IBEX (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, has scheduled its third quarter 2025 financial results announcement for Thursday, May 8, 2025, after market close.

The company will hold a conference call and webcast at 4:30 p.m. ET where management will discuss financial results, recent developments, and business outlook. Investors can access the webcast through the company's investor relations website.

ibex (NASDAQ: IBEX) has launched its 2025 ibex Cares™ charitable initiative, marking its eighth year of employee-driven community support across multiple countries. The campaign began with a $25,000 fundraiser for the Wounded Warrior Project® in the U.S.

Notable initiatives include over 320 employees participating in Jamaica's Sigma Run 2025, which raised JAM $128 million for various healthcare facilities. The program extends across multiple regions with specific initiatives:

• Nicaragua: Merchandise program benefiting MoviCancer
• Honduras: Supporting animal rescue networks
• Philippines: Aiding environmental and social welfare organizations
• Pakistan: Organizing blood drives and supporting healthcare NGOs

ibex operates approximately 30 facilities globally, employing over 30,000 people and managing nearly 175 million customer interactions while adding over $2.2B in lifetime customer revenue annually.

ibex (NASDAQ: IBEX) has announced its sponsorship of the CCW Executive Exchange in Austin, TX, from March 12-14, 2025. The event will focus on key industry topics including conversational IVR, customer analytics, AI implementation, and BPO partnerships.

The company will showcase its AI-driven ibex Wave iX solution suite, which comprises three components: AgentAI, CustomerAI, and InsightsAI. This technology leverages Generative AI to deliver next-generation customer experience solutions.

ibex operates approximately 30 global CX delivery centers with over 30,000 employees, managing nearly 175 million customer interactions and contributing over $2.2B in lifetime customer revenue annually. The invitation-only CCW Executive Exchange event provides a platform for senior CX leaders to benchmark and identify solutions to critical business challenges.

ibex (NASDAQ: IBEX) has appointed Phil Taylor as Senior Vice President and Country Manager for Jamaica, reporting to David Wilkerson, Executive Vice President of Global Operations. Taylor, who joined ibex two years ago as Vice President of Operations, brings over 20 years of contact center industry experience and has previously held leadership roles at TaskUs and Alorica.

In his new role, Taylor will focus on employee development, operational enhancement, strategic partnerships, and growth initiatives. ibex operates approximately 30 global CX delivery centers with over 30,000 employees worldwide, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually. The company provides BPO services, digital marketing, online acquisition technology, and customer engagement solutions across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics.

IBEX reported strong financial results for Q2 FY2025 ended December 31, 2024. The company achieved record quarterly revenue of $140.7 million, representing a 6.1% growth year-over-year. Key highlights include:

- Net income increased 52.6% to $9.3 million
- Adjusted EBITDA grew 15.4% to $16.5 million with margin expansion to 11.8%
- Adjusted EPS rose 36.3% to $0.59
- Completed $70 million share repurchase from TRGI, eliminating controlled company status

Growth was driven by strong performance in HealthTech (+31.2%), Travel, Transportation and Logistics (+16.7%), and Retail & E-commerce (+4.4%). The company raised its FY2025 guidance, now expecting revenue between $525-535 million and adjusted EBITDA of $68-69 million.

ibex (NASDAQ: IBEX) has achieved its fifth Great Place to Work® Certification™ in Nicaragua, highlighting its exceptional workplace culture and employee experience. The company has shown significant growth in Nicaragua, expanding to over 2,100 seats and approaching 2,200 employees.

The business has diversified strategically into new verticals, including technology, utilities, gaming, and waste management sectors. ibex Nicaragua distinguishes itself through modern facilities with dedicated learning centers, competitive compensation, and comprehensive employee development programs.

Under the leadership of COO David Afdahl and SVP of Operations Henry Bermudez, the company emphasizes its inclusive culture and commitment to diverse perspectives. With successful operations across Nicaragua, Honduras, and Jamaica, ibex continues to strengthen its position as a leading provider of business process outsourcing (BPO) and AI-powered customer engagement solutions in the region.

IBEX (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, has announced it will release its second quarter 2025 financial results after market close on Thursday, February 6, 2025. The company will host a conference call and webcast at 4:30 p.m. ET on the same day, where management will discuss financial results, recent developments, and business outlook.

ibex has been awarded the Customer Experience Innovation Award from TMC's CUSTOMER Magazine for its ibex Wave iX Translate solution. This AI-powered technology enables real-time translation of over 150 languages in both voice and text formats, helping break language barriers in customer service.

The solution is part of the ibex Wave iX suite, which comprises three components: AgentAI, CustomerAI, and InsightsAI. It allows agents and customers to communicate in their native languages through real-time translation, improving customer experience and fostering stronger connections.

As a global BPO provider, ibex operates 31 facilities worldwide with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually. The company's innovative approach combines human expertise with advanced AI technology to deliver transformative customer engagement solutions.

IBEX has announced the appointment of Karen Batungbacal to its Board of Directors, effective January 20, 2025. Batungbacal, a Philippines outsourcing pioneer, brings significant customer experience expertise in Healthcare and Financial Services. She has held senior leadership positions at major companies including JPMorgan Chase, UnitedHealth Group, and Tenet Healthcare.

The appointment comes as IBEX continues to focus on redefining customer experience with AI and expanding in key vertical markets. Batungbacal, who co-founded the Information Technology and Business Process Association of the Philippines (IBPAP), holds advanced degrees from Princeton University and the University of Notre Dame.

Simultaneously, Shuja Keen will retire from the IBEX Board effective December 31, 2024, but will continue advising on AI initiatives. Following these changes, the IBEX Board will consist of eight directors, with five being independent.