Ibex Ltd Stock Price, News & Analysis

ibex (NASDAQ: IBEX), a leading provider of BPO and AI-powered CX solutions, has launched the 2025 CX Leadership Awards to recognize top customer experience innovators and leaders globally. Winners will be announced at the ibex CX Leaders Dinner in Las Vegas during Customer Contact Week on June 11, 2025.

The awards celebrate excellence in customer engagement, experience creation, and journey optimization. ibex combines AI technology with over 20 years of CX expertise through its Wave iX solutions. The company operates approximately 30 global facilities, employs more than 31,000 people, manages nearly 175 million customer interactions, and adds over $2.2B in lifetime customer revenue annually.

IBEX Limited reported strong Q3 FY2025 financial results with record revenue of $140.7 million, up 11% year-over-year. The company achieved adjusted EPS of $0.82, an 18% increase from the prior year. Growth was driven by strong performance in key verticals: HealthTech (+20%), Travel & Logistics (+18.7%), and Retail & E-commerce (+14.6%). IBEX made a strategic entry into India, launching operations with a leading healthcare client. The company raised its FY2025 guidance, now expecting revenue of $540-545 million and adjusted EBITDA of $68-70 million. Additionally, the Board authorized a new $15 million share repurchase plan starting May 12, 2025. Net income reached $10.5 million with a 7.4% margin, while adjusted EBITDA was $19.4 million with a 13.8% margin.

ibex announced its participation in the IUCX Annual Conference 2025 in Phoenix, showcasing AI-powered customer experience solutions for utilities. The company will demonstrate its Wave iX solution suite at booth #931 from May 6-8.

The showcase features two key products: Wave iX AI Virtual Agent, delivering automated customer interactions with human-like conversations in alignment with brand personas, and Wave iX Translate, enabling real-time translation across 150+ languages for improved customer communication.

According to Bruce Dawson, Chief Sales and Client Services Officer, these AI-enabled CX solutions aim to help utilities enhance customer satisfaction while reducing operational costs. The IUCX Conference serves as a premier platform for utility professionals across North America, focusing on meter-to-cash processes and trending industry programs.

ibex has received dual 2025 Product of the Year Awards from CUSTOMER Magazine for its AI solutions. The winning products are Wave iX Translate and Wave iX AI Virtual Agent, both designed to enhance customer experience.

Wave iX Translate enables real-time communication in over 150 languages between agents and customers. The AI Virtual Agent delivers automated customer interactions with human-like conversations, customized to match brand personas.

These solutions are part of ibex's Wave iX suite, leveraging Generative AI for next-generation customer experience. ibex operates globally with 31 facilities and 31,000+ employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.

The company provides BPO services, digital marketing, and customer engagement solutions across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics.

IBEX (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, has scheduled its third quarter 2025 financial results announcement for Thursday, May 8, 2025, after market close.

The company will hold a conference call and webcast at 4:30 p.m. ET where management will discuss financial results, recent developments, and business outlook. Investors can access the webcast through the company's investor relations website.

ibex (NASDAQ: IBEX) has launched its 2025 ibex Cares™ charitable initiative, marking its eighth year of employee-driven community support across multiple countries. The campaign began with a $25,000 fundraiser for the Wounded Warrior Project® in the U.S.

Notable initiatives include over 320 employees participating in Jamaica's Sigma Run 2025, which raised JAM $128 million for various healthcare facilities. The program extends across multiple regions with specific initiatives:

• Nicaragua: Merchandise program benefiting MoviCancer
• Honduras: Supporting animal rescue networks
• Philippines: Aiding environmental and social welfare organizations
• Pakistan: Organizing blood drives and supporting healthcare NGOs

ibex operates approximately 30 facilities globally, employing over 30,000 people and managing nearly 175 million customer interactions while adding over $2.2B in lifetime customer revenue annually.

ibex (NASDAQ: IBEX) has announced its sponsorship of the CCW Executive Exchange in Austin, TX, from March 12-14, 2025. The event will focus on key industry topics including conversational IVR, customer analytics, AI implementation, and BPO partnerships.

The company will showcase its AI-driven ibex Wave iX solution suite, which comprises three components: AgentAI, CustomerAI, and InsightsAI. This technology leverages Generative AI to deliver next-generation customer experience solutions.

ibex operates approximately 30 global CX delivery centers with over 30,000 employees, managing nearly 175 million customer interactions and contributing over $2.2B in lifetime customer revenue annually. The invitation-only CCW Executive Exchange event provides a platform for senior CX leaders to benchmark and identify solutions to critical business challenges.

ibex (NASDAQ: IBEX) has appointed Phil Taylor as Senior Vice President and Country Manager for Jamaica, reporting to David Wilkerson, Executive Vice President of Global Operations. Taylor, who joined ibex two years ago as Vice President of Operations, brings over 20 years of contact center industry experience and has previously held leadership roles at TaskUs and Alorica.

In his new role, Taylor will focus on employee development, operational enhancement, strategic partnerships, and growth initiatives. ibex operates approximately 30 global CX delivery centers with over 30,000 employees worldwide, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually. The company provides BPO services, digital marketing, online acquisition technology, and customer engagement solutions across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics.

IBEX reported strong financial results for Q2 FY2025 ended December 31, 2024. The company achieved record quarterly revenue of $140.7 million, representing a 6.1% growth year-over-year. Key highlights include:

- Net income increased 52.6% to $9.3 million
- Adjusted EBITDA grew 15.4% to $16.5 million with margin expansion to 11.8%
- Adjusted EPS rose 36.3% to $0.59
- Completed $70 million share repurchase from TRGI, eliminating controlled company status

Growth was driven by strong performance in HealthTech (+31.2%), Travel, Transportation and Logistics (+16.7%), and Retail & E-commerce (+4.4%). The company raised its FY2025 guidance, now expecting revenue between $525-535 million and adjusted EBITDA of $68-69 million.