ibex to Showcase AI-Powered CX Solutions for Utilities at the IUCX Annual Conference 2026

Rhea-AI Summary

ibex (NASDAQ: IBEX) will present AI-powered customer experience solutions at the IUCX Annual Conference 2026 in Tampa from April 14-16.

The utilities team will demo the Wave iX suite (AI Virtual Agent, Translate, Verify & Route) at booth #624 to showcase scalable, personalized voice and text CX integrations.

AI-generated analysis. Not financial advice.

News Market Reaction – IBEX

+3.56%

1 alert

+3.56% News Effect

On the day this news was published, IBEX gained 3.56%, reflecting a moderate positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Key Figures

Conference dates: April 14–16, 2026 Booth number: Booth #624 Conference duration: Two days

3 metrics

Conference dates April 14–16, 2026 IUCX Annual Conference 2026 in Tampa

Booth number Booth #624 Location of ibex utilities team at IUCX 2026

Conference duration Two days Meter-to-cash process content at IUCX Conference

Market Reality Check

Price: $29.94 Vol: Volume 109,696 is below t...

normal vol

$29.94 Last Close

Volume Volume 109,696 is below the 20-day average 124,638, at 0.88x typical activity. normal

Technical Shares at $27.49 are trading below the $33.41 200-day moving average and 36.05% under the 52-week high.

Peers on Argus

IBEX is down 1.08% with peers also weaker: TSSI -5.98%, CNDT -4.76%, XRX -6.15%,...

IBEX is down 1.08% with peers also weaker: TSSI -5.98%, CNDT -4.76%, XRX -6.15%, LZMH -14.58%, and TTGT -0.41%, indicating broader sector softness despite the AI-focused conference news.

Previous AI Reports

5 past events · Latest: Apr 08 (Positive)

Same Type Pattern 5 events

Date	Event	Sentiment	Move	Catalyst
Apr 08	AI compliance milestone	Positive	+0.7%	ISO/IEC 42001 responsible AI certification across AI CX applications.
Nov 19	AI awards recognition	Positive	-1.2%	Wave iX virtual agent wins two Globee awards for AI-driven CX.
Sep 03	AI gov’t expansion	Positive	+0.0%	Strategic push to deliver AI CX to government agencies via Wave iX.
Jun 10	AI adoption survey	Positive	+0.0%	Global survey shows strong 2025 AI deployment plans in contact centers.
Jun 05	AI solutions showcase	Positive	+1.2%	Showcasing Wave iX AI CX suite at CCW Customer Contact Week 2025.

Pattern Detected

AI-tagged announcements have produced modest moves, with an average 24h reaction of 0.16% and mostly small, mixed price responses.

Recent Company History

Recent history shows ibex steadily reinforcing its AI-CX positioning. On Apr 8, 2026, it highlighted ISO/IEC 42001 certification for responsible AI, which saw a 0.72% 24h gain. Earlier AI news in 2025 included awards for Wave iX, expansion into government, a global AI adoption survey, and showcasing its solutions at CCW 2025. Those events generated small positive and negative moves, suggesting AI news has been incrementally impactful rather than a major trading catalyst.

Historical Comparison

+0.2% avg move · Past AI-tagged ibex releases, including certifications, awards, and showcases, have led to modest av...

AI

+0.2%

Average Historical Move AI

Past AI-tagged ibex releases, including certifications, awards, and showcases, have led to modest average moves of 0.16%, suggesting AI news has historically driven incremental, not outsized, reactions.

AI-related news tracks a progression from showcasing Wave iX, to survey-led thought leadership, to sector expansion and formal responsible-AI certification, reinforcing ibex’s positioning as an AI-first CX provider across industries.

Market Pulse Summary

This announcement highlights ibex’s push to deepen its presence in the utilities vertical by showcas...

Analysis

This announcement highlights ibex’s push to deepen its presence in the utilities vertical by showcasing its Wave iX generative AI CX suite at the IUCX 2026 conference. It reinforces earlier AI-focused milestones, including certifications and prior showcases, and emphasizes AI agents, translation, and verification for the full customer lifecycle. With shares trading below the $33.41 200-day moving average, future updates on utility client wins and adoption of these solutions would be key metrics to monitor.

Key Terms

generative ai, virtual agent, meter-to-cash, customer experience (cx)

4 terms

generative ai technical

"demonstrating the ibex Wave iX solution suite – generative AI-powered CX solutions"

Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.

virtual agent technical

"including Wave iX AI Virtual Agent, Wave iX Translate, and Wave iX Verify & Route."

A virtual agent is software that mimics a human helper—like a receptionist or call-center rep—by answering questions, automating routine tasks, and guiding users through transactions via chat, voice, or apps. For investors, virtual agents matter because they can cut labor costs, speed customer service, scale operations without proportional hiring, and affect revenue and compliance risks; their quality and regulatory handling can influence a company’s competitiveness and financial outlook.

meter-to-cash technical

"The event features two days of meter-to-cash process content, timely industry programming"

Meter-to-cash is the end-to-end process that turns a customer’s measured usage of a service (like electricity, water or telecom data) into an invoice and collected payment. It covers reading the meter or usage data, calculating charges, issuing bills, applying payments and managing unpaid accounts — like turning grocery items scanned at checkout into money in the register. Investors care because faster, accurate meter-to-cash cycles improve revenue certainty, cash flow and customer retention, while weaknesses can delay income or increase costs.

customer experience (cx) technical

"AI-powered customer experience (CX) solutions that help utilities connect with customers"

Customer experience (CX) is the overall impression and feelings a person has when interacting with a business or service, much like how a customer feels after visiting a store or using an app. It includes every touchpoint, from browsing to purchasing and support, shaping their satisfaction and loyalty. For investors, strong CX often indicates a company's ability to attract and retain customers, which can lead to long-term success.

AI-generated analysis. Not financial advice.

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TAMPA, Fla., April 13, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, will participate in the IUCX (Innovate UtilityCX) Annual Conference 2026 in Tampa from April 14-16. The ibex utilities team will showcase next-generation AI-powered customer experience (CX) solutions that help utilities connect with customers, enhance engagement, and reduce operating costs.

“AI is a game changer for improving CX and driving efficiencies,” said Bruce Dawson, ibex Chief Sales and Client Services Officer. “Utilities of all sizes have significant opportunities to transform customer service, no matter their stage in digital transformation. As a global leader in AI-powered contact center solutions, ibex offers a comprehensive approach for utilities aiming to increase customer satisfaction and lower service costs. We combine the best AI technology, deep CX expertise, and unmatched business insights to deliver seamless AI Agent to Human Agent interactions, improving results and driving meaningful ROI.”

The ibex utilities team will be at booth #624 demonstrating the ibex Wave iX solution suite – generative AI-powered CX solutions for the entire utility customer lifecycle – including Wave iX AI Virtual Agent, Wave iX Translate, and Wave iX Verify & Route.

These solutions enable utilities to modernize their CX with AI-driven voice and text conversations tailored to their brand persona and operational needs. They deliver human-like, infinitely scalable, and hyper-personalized experiences while integrating seamlessly with human agent support systems to ensure rapid escalation and efficient resolution of complex service issues.

The IUCX Conference is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals across North America and globally. The event features two days of meter-to-cash process content, timely industry programming, and real-world examples from utilities at every stage of their CX transformation journeys—making it an ideal forum for organizations looking to implement AI in customer experience today.

For more information about ibex WaveiX, visit ibex.co/wave-ix/.

About ibex

ibex is a global leader in outsourced business services and AI-powered customer experience solutions, enabling the world’s best brands to deliver truly differentiated experiences for their customers. Leveraging a global team of more than 36,000 human CX experts – powered by the best AI technology, decades of CX innovation, and deep business insights – ibex engineers seamless, end-to-end customer journeys from AI agents to human agents at scale across retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more. Discover more at ibex.co and connect with us on LinkedIn. 

Media Contact

Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/6613128e-905a-4c3a-b1c5-62ab4ab45fcd

FAQ

What is ibex (IBEX) presenting at the IUCX Annual Conference 2026 in Tampa?

ibex is showcasing the Wave iX generative AI CX suite, including Virtual Agent, Translate, and Verify & Route. According to ibex, the demos at booth #624 will highlight AI-driven voice and text conversations tailored to utility brands and integrated with human agent workflows for escalation.

When and where will ibex (IBEX) demonstrate its Wave iX solutions at IUCX 2026?

ibex will demonstrate Wave iX at the IUCX Annual Conference in Tampa from April 14-16, 2026. According to ibex, the utilities team will be located at booth #624 offering live demonstrations of AI Virtual Agent, Translate, and Verify & Route solutions for utility CX.

How does the ibex Wave iX suite aim to improve utility customer experience for IBEX shareholders?

Wave iX aims to deliver scalable, hyper-personalized AI voice and text interactions that integrate with human agents for rapid escalation. According to ibex, this approach is designed to enhance engagement and reduce operating costs across the utility customer lifecycle, potentially improving service metrics.

What specific Wave iX components will ibex (IBEX) highlight at the conference demo?

ibex will highlight Wave iX AI Virtual Agent, Wave iX Translate, and Wave iX Verify & Route during demos. According to ibex, each component supports brand‑aligned conversations, multilingual capabilities, and intelligent routing to human agents for efficient resolution of complex service issues.

Who from ibex will speak about AI and customer experience at IUCX 2026?

Bruce Dawson, ibex Chief Sales and Client Services Officer, commented on AI's role in CX transformation for utilities. According to ibex, the utilities team will present demonstrations and discuss how AI Agent to Human Agent interactions can drive efficiencies and improve customer satisfaction.

Where can investors learn more about ibex Wave iX and its utility solutions after IUCX 2026?

Investors can learn more about Wave iX on the company's product page and follow conference materials after the event. According to ibex, detailed information and product descriptions are available at ibex.co/wave-ix to support further review of the solutions.