ibex Targets Government Sector to Deliver AI-Powered CX Solutions
ibex (NASDAQ: IBEX), a leading BPO provider, has announced its strategic expansion into the government sector to deliver AI-powered customer experience solutions. The company aims to help federal, state, and local agencies modernize their citizen engagement operations through their Wave iX platform and extensive experience in regulated industries.
With over 33,000 employees across 30 global operations facilities, ibex currently manages 170 million customer interactions annually, generating over $2.2B in lifetime customer revenue. The company's solutions, compliant with HIPAA, SOC 2, and PCI standards, will focus on delivering cost-effective, AI-driven citizen experiences while helping government agencies improve efficiency and reduce operational costs.
ibex (NASDAQ: IBEX), importante fornitore di BPO, ha annunciato una strategia di espansione nel settore governativo per offrire soluzioni di customer experience potenziate dall'AI. L'azienda intende supportare enti federali, statali e locali nella modernizzazione delle operazioni di coinvolgimento dei cittadini tramite la sua piattaforma Wave iX e la vasta esperienza nei settori regolamentati.
Con oltre 33.000 dipendenti distribuiti in 30 strutture operative nel mondo, ibex gestisce attualmente 170 milioni di interazioni con i clienti all'anno, generando oltre $2,2 miliardi di ricavi da clienti nell'arco della vita. Le soluzioni dell'azienda, conformi a HIPAA, SOC 2 e PCI, si concentreranno sull'erogazione di esperienze per i cittadini basate sull'AI, efficienti in termini di costi, aiutando le amministrazioni a migliorare l'efficienza e ridurre i costi operativi.
ibex (NASDAQ: IBEX), un destacado proveedor de BPO, ha anunciado su expansión estratégica hacia el sector gubernamental para ofrecer soluciones de experiencia del cliente impulsadas por IA. La compañía busca ayudar a agencias federales, estatales y locales a modernizar sus operaciones de atención ciudadana mediante su plataforma Wave iX y su amplia experiencia en industrias reguladas.
Con más de 33.000 empleados en 30 centros operativos globales, ibex gestiona actualmente 170 millones de interacciones con clientes al año, generando más de $2,2 mil millones en ingresos de por vida por cliente. Las soluciones de la empresa, compatibles con HIPAA, SOC 2 y PCI, se centrarán en ofrecer experiencias ciudadanas impulsadas por IA y rentables, ayudando a las agencias gubernamentales a mejorar la eficiencia y reducir los costos operativos.
ibex (NASDAQ: IBEX))는 선도적인 BPO 제공업체로서 AI 기반 고객 경험 솔루션을 제공하기 위해 정부 부문으로의 전략적 확장을 발표했습니다. 이 회사는 Wave iX 플랫폼과 규제 산업에서의 폭넓은 경험을 바탕으로 연방, 주 및 지방 기관의 시민 참여 운영을 현대화하는 데 기여하는 것을 목표로 합니다.
전 세계 30개 운영 시설에 걸쳐 33,000명 이상의 직원을 보유한 ibex는 현재 연간 1억 7천만 건의 고객 상호작용을 관리하며, 고객 평생 매출 22억 달러 이상을 창출하고 있습니다. HIPAA, SOC 2 및 PCI 규정을 준수하는 이 회사의 솔루션은 비용 효율적인 AI 기반 시민 경험 제공에 중점을 두어 정부 기관이 효율성을 높이고 운영 비용을 절감하도록 돕습니다.
ibex (NASDAQ: IBEX), un fournisseur BPO de premier plan, a annoncé son expansion stratégique vers le secteur public pour proposer des solutions d'expérience client alimentées par l'IA. L'entreprise vise à aider les agences fédérales, étatiques et locales à moderniser leurs opérations d'engagement citoyen grâce à sa plateforme Wave iX et à son vaste savoir-faire dans les industries régulées.
Avec plus de 33 000 employés répartis dans 30 sites opérationnels mondiaux, ibex gère actuellement 170 millions d'interactions client par an, générant plus de 2,2 milliards de dollars de revenus clients à vie. Les solutions de la société, conformes aux normes HIPAA, SOC 2 et PCI, se concentreront sur la fourniture d'expériences citoyennes pilotées par l'IA, économiquement efficaces, aidant les administrations à améliorer leur efficience et à réduire leurs coûts opérationnels.
ibex (NASDAQ: IBEX), ein führender BPO-Anbieter, hat seine strategische Expansion in den Regierungssektor angekündigt, um KI-gestützte Customer-Experience-Lösungen bereitzustellen. Das Unternehmen will Bundes-, Landes- und kommunale Behörden dabei unterstützen, ihre Bürgerkommunikation mit der Wave iX Plattform und seiner umfassenden Erfahrung in regulierten Branchen zu modernisieren.
Mit mehr als 33.000 Mitarbeitern in 30 internationalen Betriebsstätten verwaltet ibex derzeit 170 Millionen Kundeninteraktionen pro Jahr und erzielt über 2,2 Mrd. USD an lebenslangen Kundenumsätzen. Die nach HIPAA-, SOC 2- und PCI-Standards konformen Lösungen konzentrieren sich darauf, kosteneffiziente, KI-getriebene Bürgererlebnisse zu liefern und Behörden dabei zu helfen, Effizienz zu steigern und Betriebskosten zu senken.
- Strategic expansion into the government sector opens new revenue opportunities
- Strong compliance credentials (HIPAA, SOC 2, PCI) position company well for government contracts
- Established track record with 170 million annual customer interactions and $2.2B in customer revenue
- Large operational scale with 33,000 employees across 30 global facilities
- Government sector typically has longer sales cycles and complex procurement processes
- Public sector expansion may require additional compliance investments
- Competition from established government contractors could impact market entry
Insights
Ibex's strategic expansion into government sector leverages its AI technology to tap new revenue streams amid increasing public sector digitalization.
Ibex's strategic pivot to target government contracts represents a potentially significant business expansion opportunity. The company is positioning its AI-powered customer experience solutions to capitalize on the growing demand for digital transformation within federal, state, and local agencies. This move comes at an opportune time as government entities face increasing pressure to modernize citizen interactions while managing budget constraints.
The strategy leverages ibex's established expertise in regulated industries and compliance with critical standards like HIPAA, SOC 2, and PCI – essential qualifications for government contractors. Their ibex Wave iX platform, which incorporates generative AI capabilities, could offer meaningful differentiation in a sector traditionally slower to adopt cutting-edge technology.
From a financial perspective, government contracts typically provide stable, long-term revenue streams – an attractive proposition for stabilizing growth. With ibex currently managing nearly 170 million customer interactions and adding over
The core value proposition centers on bringing private-sector innovation to government operations – potentially reducing costs while improving citizen satisfaction. This aligns with broader public sector trends toward digital-first, AI-enabled citizen services, suggesting ibex is pursuing a market with genuine growth potential rather than a speculative opportunity.
Leading BPO provider will focus on bringing private-sector innovation to the public sector, enhancing citizen experiences with cutting-edge technology and expertise
WASHINGTON , Sept. 03, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its new focus on engaging the government sector to offer federal, state, and local agencies next-generation contact center and citizen engagement solutions.
With decades of experience enabling the world’s top brands to deliver amazing customer experiences, ibex is now extending its award-winning expertise and cutting-edge technology to help government entities meet rising citizen expectations with AI-powered, digital-first experiences.
“With increased focus on driving efficiency and cost reduction in all areas of its supply chain, the government sector can greatly benefit by partnering with business process outsourcers to transform their call center operations, reduce response time for citizens, and deliver service excellence at scale,” said Bob Dechant, CEO of ibex. “Now that many citizens are experiencing high-quality, AI-driven interactions in the private sector, they have come to expect the same level of service from government. ibex is uniquely positioned to help agencies improve the citizen experience with frictionless, efficient, and empathetic solutions that build public trust.”
As government agencies increasingly face budget constraints, ibex can help with innovative, flexible, and human-centered solutions that reduce costs, mitigate risk, and accelerate ROI—all while delivering exceptional experiences. Compliant with HIPAA, SOC 2, and PCI standards and offering decades of experience in highly regulated sectors, ibex serves as a trusted partner for federal, state, and local agencies looking to modernize operations and transform how government connects with the people they serve.
“Today’s citizens demand seamless, responsive interactions—whether they are applying for benefits, accessing public services, or seeking information,” said Thomas Cannon, Vice President of Business Development at ibex. “ibex can help with proven AI-powered CX, omnichannel engagement, and cost-effective solutions tailored to government needs.”
Central to ibex’s government offering is ibex Wave iX, the company’s AI solutions platform that sets a new standard for customer support. ibex Wave iX delivers Generative CX capabilities, helping to drive more efficient and effective interactions between customer service agents and citizens. The Wave iX platform delivers seamless support across voice, chat, email, and social media, ensuring that citizens receive consistent, high-quality service.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 33,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 170 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/c10a48c2-a6c2-4f73-94bc-a60845ce1fb6.
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