ibex Wins Two 2025 Globee® Awards for AI-Driven Customer Experience and Customer Service Excellence

Rhea-AI Summary

ibex (NASDAQ: IBEX) announced on November 19, 2025 that its ibex Wave iX AI Virtual Agent won the 2025 Globee® Technology Award for AI-Driven Customer Experience and the Globee® Award for Excellence in Customer Experience. The awards recognize ibex’s AI-powered conversational chat and voice capabilities and end-to-end CX solutions.

ibex highlighted its global scale: approximately 36,000 employees, ~30 operations facilities, and management of nearly 170 million customer interactions annually. The company positions Wave iX as a market-leading AI solution for personalized customer engagement.

ibex Wave iX Recognized for Exceptional Performance and AI Innovation

WASHINGTON, Nov. 19, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it has earned two prestigious 2025 Globee^® Awards.

ibex Wave iX AI Virtual Agent—the industry-leading conversational AI for chat and voice—won the Globee^® Technology Award for AI-Driven Customer Experience. In addition, the ibex Wave iX solution suite earned the Globee^® Award for Excellence in Customer Experience, underscoring ibex’s leadership in delivering seamless, end-to-end AI-powered customer journeys.

The Globee^® Awards for Technology celebrate the most innovative and impactful technology products, services, and initiatives across industries, recognizing organizations driving progress through technology. The Globee^® Awards for Excellence honor organizations who exemplify industry-wide excellence through innovation, outstanding customer experiences, and significant business achievements.

“We are proud to receive these two tremendous recognitions from the Globee^® Awards for the game-changing impact of our AI-powered CX solutions,” said Julie Casteel, Chief Marketing and Strategic Accounts Officer at ibex. “ibex is the proven leader in AI for CX, delivering breakthrough AI solutions that enable top brands to engage with their customers in more personalized and dynamic ways to create stronger, more profitable relationships.”

ibex Wave iX combines cutting-edge AI with unmatched CX expertise and insights gained from managing hundreds of millions of customer interactions for the world’s leading companies to deliver transformative CX outcomes and unprecedented value. Explore the full suite of ibex Wave iX solutions here.

“The 2025 winners exemplify what it means to strive for excellence and innovation,” said San Madan, President of the Globee^® Awards. “Their achievements are advancing industries, improving lives, and setting new standards for what technology can accomplish. This year’s judging process was more rigorous than ever—data-driven evaluations by over 1,000 professionals worldwide ensured only the most deserving earned this recognition.”

About The Globee^® Awards
The Globee^® Awards present recognition in ten programs and competitions, including the Globee^® Awards for Achievement (American Business), Globee^® Awards for Artificial Intelligence, Globee^® Awards for Business (International), Globee^® Awards for Excellence (Customer), Globee^® Awards for Cybersecurity, Globee^® Awards for Disruptors, Globee^® Awards for Impact (Women in Business). Globee^® Awards for Innovation (also known as Golden Bridge Awards^®), Globee^® Awards for Leadership, and the Globee^® Awards for Technology. To learn more about the Globee Awards, please visit the website: https://globeeawards.com.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/276fc652-fc42-4665-8a72-61c8f9cbf456

FAQ

What awards did ibex (IBEX) win on November 19, 2025?

ibex won the 2025 Globee® Technology Award for AI-Driven Customer Experience and the Globee® Award for Excellence in Customer Experience.

Which ibex product received recognition in the 2025 Globee Awards?

The ibex Wave iX AI Virtual Agent and the broader ibex Wave iX solution suite received the awards.

How large is ibex’s global CX footprint referenced in the announcement?

ibex operates about 30 operations facilities, employs roughly 36,000 people, and manages nearly 170 million customer interactions annually.

Does the Globee recognition affect ibex’s AI positioning for customers and investors?

The awards reinforce ibex’s positioning as an AI-powered CX leader, highlighting Wave iX’s conversational AI capabilities for chat and voice.

Where can investors learn more about ibex Wave iX and the Globee Awards?

Information is available on ibex’s website and the Globee Awards site at globeeawards.com as referenced in the announcement.