Ibex Ltd Stock Price, News & Analysis

IBEX (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, has announced it will release its second quarter 2025 financial results after market close on Thursday, February 6, 2025. The company will host a conference call and webcast at 4:30 p.m. ET on the same day, where management will discuss financial results, recent developments, and business outlook.

ibex has been awarded the Customer Experience Innovation Award from TMC's CUSTOMER Magazine for its ibex Wave iX Translate solution. This AI-powered technology enables real-time translation of over 150 languages in both voice and text formats, helping break language barriers in customer service.

The solution is part of the ibex Wave iX suite, which comprises three components: AgentAI, CustomerAI, and InsightsAI. It allows agents and customers to communicate in their native languages through real-time translation, improving customer experience and fostering stronger connections.

As a global BPO provider, ibex operates 31 facilities worldwide with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually. The company's innovative approach combines human expertise with advanced AI technology to deliver transformative customer engagement solutions.

IBEX has announced the appointment of Karen Batungbacal to its Board of Directors, effective January 20, 2025. Batungbacal, a Philippines outsourcing pioneer, brings significant customer experience expertise in Healthcare and Financial Services. She has held senior leadership positions at major companies including JPMorgan Chase, UnitedHealth Group, and Tenet Healthcare.

The appointment comes as IBEX continues to focus on redefining customer experience with AI and expanding in key vertical markets. Batungbacal, who co-founded the Information Technology and Business Process Association of the Philippines (IBPAP), holds advanced degrees from Princeton University and the University of Notre Dame.

Simultaneously, Shuja Keen will retire from the IBEX Board effective December 31, 2024, but will continue advising on AI initiatives. Following these changes, the IBEX Board will consist of eight directors, with five being independent.

ibex Wave iX has been awarded the 2024 Netty Award for Tech - Best CX Innovation. The AI-enabled customer experience solution suite, which includes AgentAI, CustomerAI, and InsightsAI, was recognized for transforming customer experience for global brands.

The solution leverages cutting-edge AI technology to enable personalized customer-brand interactions, focusing on building stronger and more cost-efficient relationships. ibex, a global BPO provider, operates 31 facilities worldwide with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.

ibex announced that CTO Andreas Wilkens will participate in a high-level panel discussion on ethical AI implementation in business alongside experts from SAP, Google, and Microsoft. The panel, titled 'AI for Competitive Edge: Balancing Innovation and Ethics for Growth,' will be hosted by SAP in Bellevue on November 21, 2024. The discussion will cover key themes including Bias and Fairness, Privacy and Data Governance, and Regulation and Compliance. ibex, a BPO and AI-powered customer engagement solutions provider, manages nearly 175 million customer interactions and adds over $2.2B in lifetime customer revenue annually through its global network of 31 operations facilities and approximately 31,000 employees.

IBEX announced a $70 million repurchase of 3,562,341 common shares (20% of diluted shares) from The Resource Group International (TRGI) at $19.65 per share. The transaction includes $45 million in cash and $25 million in seller financing, resulting in a proforma net debt of $9 million. Following this, TRGI will retain 1.8 million shares, and IBEX will no longer be a 'controlled company' under Nasdaq rules. The board will have a majority of independent directors, with one TRGI-employed director resigning by year-end. IBEX has the right to repurchase TRGI's remaining shares within 4 years under certain conditions.

ibex announced its sponsorship of CCW Executive Exchange 2024 in Phoenix, where it will lead a roundtable discussion on AI in customer experience on November 14. The company will focus on 'Hype Vs. Reality: The AI Wave, and The Best Next Move for CX Leaders.' The event showcases ibex's Wave iX, an AI-driven customer experience solution suite comprising AgentAI, CustomerAI, and InsightsAI. ibex operates 31 global facilities with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.

IBEX reported record first quarter fiscal 2025 results with revenue increasing 4.1% to $129.7 million. Net income grew 1.4% to $7.5 million, while adjusted EBITDA rose 13.7% to $15.6 million with margin expansion to 12.0%. Growth was driven by strong performance in HealthTech (+23.4%), Retail & E-commerce (+8.6%), and Travel sectors (+10.0%), partially offset by FinTech decline (-13.0%). The company repurchased approximately 282,000 shares for $4.7 million and updated FY2025 revenue guidance to $515-525 million with adjusted EBITDA of $67-69 million.

ibex Wave iX Translate has been awarded the 2024 Generative AI Product of the Year Award by TMC and Generative AI Expo for its innovative customer experience solutions. The AI-powered translation tool enables real-time communication in over 150 languages between agents and customers, allowing them to speak or type in their native languages.

The solution is part of the ibex Wave iX suite, which includes AgentAI, CustomerAI, and InsightsAI components. This technology helps businesses overcome language barriers, adapt to local accents, and deliver enhanced customer experiences. ibex, a global BPO provider, operates approximately 30 facilities worldwide with over 30,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually.