ibex Appoints Michael Ringman as Chief Technology Officer

Rhea-AI Summary

ibex (NASDAQ: IBEX) announced on October 9, 2025 the appointment of Michael Ringman as Chief Technology Officer. Ringman brings over 25 years of technology leadership and will lead ibex's AI strategy, global infrastructure, and IT security to advance its AI-driven customer experience solutions.

Ringman previously spent 13+ years at TELUS International and nearly 12 years at TTEC, where he managed a $40 million budget and led a team of over 80 technology professionals. ibex operates ~30 global operations facilities, employs > 33,000 people, manages ~175 million customer interactions annually, and cites > $2.2B in lifetime customer revenue added each year.

Positive

• CTO hire with 25+ years of industry technology leadership
• Ringman managed a $40 million technology budget and led > 80 professionals
• Appointment targets acceleration of ibex's AI-centric technology roadmap

Negative

• None.

News Market Reaction – IBEX

+2.91%

1 alert

+2.91% News Effect

+$14M Valuation Impact

$478M Market Cap

0.7x Rel. Volume

On the day this news was published, IBEX gained 2.91%, reflecting a moderate positive market reaction. This price movement added approximately $14M to the company's valuation, bringing the market cap to $478M at that time.

Data tracked by StockTitan Argus on the day of publication.

BPO Industry Tech Veteran Joins ibex to Further its Leadership Position in AI-Driven CX Solutions

WASHINGTON, Oct. 09, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Michael Ringman as Chief Technology Officer. Ringman brings to ibex more than 25 years of technology leadership experience with both TTEC and Telus Digital.

As CTO, Ringman will lead ibex’s technology strategy of building and deploying best-in-class AI solutions for its clients. He will also be responsible for global infrastructure and IT security. Ringman will be a key leader in furthering ibex’s leadership position in building differentiated AI-centric technology.

“We are delighted to welcome Michael to ibex,” said Bob Dechant, CEO of ibex. “We are at an exciting time in the industry with the intersection of AI and CX. Michael brings an enormous amount of knowledge in both areas and will help accelerate our leadership position in the industry. As a result, I am confident that under Michael’s direction, our AI technology roadmap will help further separate ibex from the pack in the BPO industry.”

Prior to ibex, Ringman had a 13+ year career at TELUS International, where he successfully restructured regional IT organizations into a unified shared services model. He also spent nearly 12 years in multiple leadership positions at TeleTech Holdings Inc., including Vice President of Global Technology Infrastructure, where he managed a $40 million budget and led a team of over 80 technology professionals.

“The opportunity to work with a team that truly understands the customer experience and is developing innovative tools alongside the industry’s best operations group are what drew me to ibex,” said Ringman. “The current landscape in this industry is shifting rapidly. You need to be nimble, take calculated risks, and most importantly, listen to your customers. ibex does this better than anyone, and I'm excited to join this winning team.”

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/7a506a57-c884-43b1-b764-c9e8c637759c

FAQ

Who is Michael Ringman and what role did he take at ibex (IBEX) on October 9, 2025?

Michael Ringman was named Chief Technology Officer at ibex on October 9, 2025.

What responsibilities will Michael Ringman have as ibex CTO (IBEX)?

He will lead ibex's AI technology strategy, global infrastructure, and IT security.

What relevant experience does Ringman bring to ibex (IBEX)?

Ringman brings > 25 years of experience, including 13+ years at TELUS International and nearly 12 years at TTEC.

What operational scale does ibex (IBEX) report that relates to this CTO hire?

ibex operates ~30 global operations facilities, > 33,000 employees, and manages ~175 million customer interactions annually.

How might Ringman's prior budget experience be relevant to ibex shareholders (IBEX)?

At TTEC he managed a $40 million technology budget and led a team of > 80, indicating experience with large-scale tech operations.

Will Ringman's appointment change ibex's focus on AI-driven CX solutions (IBEX)?

The company says Ringman will help accelerate its AI-centric technology roadmap to further differentiate its CX offerings.