ibex Appoints Michael Ringman as Chief Technology Officer
ibex (NASDAQ: IBEX) announced on October 9, 2025 the appointment of Michael Ringman as Chief Technology Officer. Ringman brings over 25 years of technology leadership and will lead ibex's AI strategy, global infrastructure, and IT security to advance its AI-driven customer experience solutions.
Ringman previously spent 13+ years at TELUS International and nearly 12 years at TTEC, where he managed a $40 million budget and led a team of over 80 technology professionals. ibex operates ~30 global operations facilities, employs > 33,000 people, manages ~175 million customer interactions annually, and cites > $2.2B in lifetime customer revenue added each year.
ibex (NASDAQ: IBEX) ha annunciato il 9 ottobre 2025 la nomina di Michael Ringman come Chief Technology Officer. Ringman porta oltre 25 anni di leadership tecnologica e guiderà la strategia AI di ibex, l'infrastruttura globale e la sicurezza IT per avanzare le sue soluzioni di esperienza cliente guidate dall'IA.
Ringman ha trascorso in precedenza più di 13 anni presso TELUS International e quasi 12 anni presso TTEC, dove ha gestito un budget di $40 milioni e guidato un team di oltre 80 professionisti tecnologici. ibex opera in ~30 strutture operative globali, impiega > 33.000 persone, gestisce ~175 milioni di interazioni con i clienti all'anno e segnala > $2,2 miliardi di entrate generate dai clienti nel corso della loro vita aggiunte ogni anno.
ibex (NASDAQ: IBEX) anunció el 9 de octubre de 2025 la designación de Michael Ringman como Director de Tecnología. Ringman aporta más de 25 años de liderazgo en tecnología y dirigirá la estrategia de IA de ibex, la infraestructura global y la seguridad informática para avanzar sus soluciones de experiencia del cliente impulsadas por IA.
Ringman pasó previamente más de 13 años en TELUS International y casi 12 años en TTEC, donde gestionó un presupuesto de $40 millones y lideró un equipo de más de 80 profesionales tecnológicos. ibex opera ~30 instalaciones de operaciones globales, emplea > 33,000 personas, gestiona ~175 millones de interacciones con clientes cada año, y reporta > $2.2B en ingresos de clientes generados a lo largo de su vida cada año.
ibex (NASDAQ: IBEX)가 2025년 10월 9일에 Michael Ringman을 최고기술책임자(CTO)로 임명했다고 발표했습니다. Ringman은 25년이 넘는 기술 리더십 경력을 바탕으로 ibex의 AI 전략, 글로벌 인프라, IT 보안을 이끌어 AI 주도 고객 경험 솔루션을 발전시킬 예정입니다.
Ringman은 이전에 TELUS International에서 13년 이상, 그리고 거의 12년간 TTEC에서 근무하며 $40백만의 예산을 관리했고 80명 이상의 기술 전문가 팀을 이끌었습니다. ibex는 전 세계 운영 시설 약 30곳을 운영하고 있으며, 33,000명 이상을 고용하고 매년 1억 7,500만건의 고객 상호작용을 관리하며 매년 $2.2B의 고객 생애 매출을 추가로 기록한다고 밝혔습니다.
ibex (NASDAQ: IBEX) a annoncé le 9 octobre 2025 la nomination de Michael Ringman au poste de Chief Technology Officer. Ringman apporte plus de 25 ans de leadership technologique et dirigera la stratégie IA d'ibex, l'infrastructure globale et la sécurité informatique pour faire progresser ses solutions d'expérience client pilotées par l'IA.
Ringman a auparavant passé plus de 13 ans chez TELUS International et près de 12 ans chez TTEC, où il gérait un budget de $40 millions et dirigeait une équipe de plus de 80 professionnels de la technologie. ibex exploite ~30 installations opérationnelles mondiales, emploie > 33 000 personnes, gère ~175 millions d'interactions client chaque année, et indique > $2,2 milliards de revenus clients générés au cours de leur cycle de vie ajoutés chaque année.
ibex (NASDAQ: IBEX) kündigte am 9. Oktober 2025 die Ernennung von Michael Ringman zum Chief Technology Officer an. Ringman bringt über 25 Jahre Erfahrung in der Technologieführung mit und wird die KI-Strategie von ibex, die globale Infrastruktur und die IT-Sicherheit leiten, um seine KI-gesteuerten Kundenerlebnis-Lösungen voranzutreiben.
Ringman verbrachte zuvor mehr als 13 Jahre bei TELUS International und fast 12 Jahre bei TTEC, wo er ein Budget von $40 Millionen verwaltete und ein Team von über 80 Technologieexperten leitete. ibex betreibt rund 30 globale Betriebsstandorte, beschäftigt > 33.000 Mitarbeiter, verwaltet ca. 175 Millionen Kundenkontakte jährlich und meldet jährlich > $2,2 Mrd. an Kundeneinnahmen, die im Laufe der Kundenbeziehung hinzugefügt werden.
ibex (NASDAQ: IBEX) أعلن عن 9 أكتوبر 2025 تعيين مايكل 링مان كرئيس تنفيذي للتقنية. يجلب Ringman أكثر من 25 عامًا من القيادة في التكنولوجيا وسيقود استراتيجية الذكاء الاصطناعي لدى ibex والبنية التحتية العالمية وأمن تكنولوجيا المعلومات لتعزيز حلول تجربة العملاء المدفوعة بالذكاء الاصطناعي.
سبق لـ Ringman قضاء أكثر من 13 عامًا في TELUS International وما يقرب من 12 عامًا في TTEC، حيث أدار ميزانية قدرها $40 مليون وقاد فريقًا يتألف من أكثر من 80 محترفًا في التكنولوجيا. تدير ibex ما يقرب من 30 منشأة تشغيل عالمية، وتوظف أكثر من 33,000 شخص، وتدير نحو 175 مليون تفاعل مع العملاء سنويًا، وتشير إلى $2.2B من الإيرادات التي يضيفها العملاء طوال فترة حياتهم سنويًا.
ibex (NASDAQ: IBEX) 于 2025年10月9日 宣布任命 Michael Ringman 为首席技术官。Ringman 在技术领导方面拥有超过 25年 的经验，将领导 ibex 的人工智能战略、全球基础设施和 IT 安全，以推进其由 AI 驱动的客户体验解决方案。
Ringman 之前在 TELUS International 担任超过 13 年，随后在 TTEC 工作近 12 年，在此期间他管理了 $40 百万 的预算并领导一个超过 80 名技术专业人员的团队。ibex 运营约 30 个全球运营设施，雇佣超过 33,000 人，每年管理约 1.75 亿 次客户互动，并报告每年新增超过 $22 亿 的客户终身收入。
- CTO hire with 25+ years of industry technology leadership
- Ringman managed a $40 million technology budget and led > 80 professionals
- Appointment targets acceleration of ibex's AI-centric technology roadmap
- None.
BPO Industry Tech Veteran Joins ibex to Further its Leadership Position in AI-Driven CX Solutions
WASHINGTON, Oct. 09, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Michael Ringman as Chief Technology Officer. Ringman brings to ibex more than 25 years of technology leadership experience with both TTEC and Telus Digital.
As CTO, Ringman will lead ibex’s technology strategy of building and deploying best-in-class AI solutions for its clients. He will also be responsible for global infrastructure and IT security. Ringman will be a key leader in furthering ibex’s leadership position in building differentiated AI-centric technology.
“We are delighted to welcome Michael to ibex,” said Bob Dechant, CEO of ibex. “We are at an exciting time in the industry with the intersection of AI and CX. Michael brings an enormous amount of knowledge in both areas and will help accelerate our leadership position in the industry. As a result, I am confident that under Michael’s direction, our AI technology roadmap will help further separate ibex from the pack in the BPO industry.”
Prior to ibex, Ringman had a 13+ year career at TELUS International, where he successfully restructured regional IT organizations into a unified shared services model. He also spent nearly 12 years in multiple leadership positions at TeleTech Holdings Inc., including Vice President of Global Technology Infrastructure, where he managed a
“The opportunity to work with a team that truly understands the customer experience and is developing innovative tools alongside the industry’s best operations group are what drew me to ibex,” said Ringman. “The current landscape in this industry is shifting rapidly. You need to be nimble, take calculated risks, and most importantly, listen to your customers. ibex does this better than anyone, and I'm excited to join this winning team.”
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/7a506a57-c884-43b1-b764-c9e8c637759c
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