Welcome to our dedicated page for Ibex news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on Ibex stock.
IBEX Ltd (IBEX) is a global leader in business process outsourcing and AI-powered customer engagement solutions, serving enterprises across telecommunications, healthcare, and financial services. This news hub provides investors and industry professionals with essential updates on the company's strategic initiatives, technological advancements, and market positioning.
Access timely updates including earnings announcements, partnership developments, and innovation milestones related to IBEX's digital CX platforms. Our curated news collection covers critical areas such as omni-channel customer experience enhancements, AI-driven analytics implementations, and global service delivery expansions.
Key content categories include financial performance reports, technology deployments like the ibex Wave iX suite, strategic client acquisitions, and operational updates across the company's global delivery centers. Each update is selected for its relevance to understanding IBEX's role in shaping modern customer experience ecosystems.
Bookmark this page for streamlined access to verified corporate communications and analysis-neutral reporting on IBEX's progress in digital transformation and BPO innovation. Regular updates ensure stakeholders maintain informed perspectives on the company's evolving service offerings and industry leadership.
ibex (NASDAQ: IBEX) has launched Wave iX AI Virtual Agent, an advanced AI solution for automated customer support. The platform features human-like voice and text interactions, seamless integration with existing systems, and on-demand scalability. Part of the ibex Wave iX suite, it includes three components: AgentAI, CustomerAI, and InsightsAI. The solution offers multilanguage support, customizable brand personas, and intelligent escalation to human agents when needed. The system continuously learns from interactions to improve customer service delivery while maintaining strict data security and regulatory compliance.
IBEX announced significant changes to its Board of Directors. Gerard Kleisterlee will retire after the 2024 AGM on December 5, while John Leone resigned effective October 24, 2024. Fiona Beck will become the new Audit Committee Chairperson. The company appointed two new board members: Patrick J. McGinnis, a venture capitalist and podcast creator, and JJ Zhuang, former chief architect at Instacart. These appointments bring expertise in venture capital, software engineering, and AI-powered solutions to support IBEX's growth in customer experience technology.
IBEX (Nasdaq: IBEX), a leading global provider of business process outsourcing and customer engagement technology solutions, has scheduled its first quarter 2025 financial results announcement for Thursday, November 7, 2024, after market close. The company will host a conference call and webcast at 4:30 p.m. ET to discuss financial results, recent developments, and business outlook. Interested parties can access the call via toll-free number (800) 715-9871 for USA & Canada, using Conference ID: 5528023, or through the investor relations website.
ibex has secured the No. 2 position on Forbes' 2024 list of America's Best Employers for Tech Workers, surpassing major tech industry leaders. The ranking is based on a comprehensive survey of over 25,000 U.S. tech workers at companies with 1,000+ employees. Survey participants evaluated factors including work environment, career development, salary, diversity, and technological capabilities.
The company recently launched ibex Wave iX, a Gen AI-powered solutions suite designed to deliver advanced customer experiences. With an 85% internal promotion rate for frontline leaders, ibex emphasizes career growth and development. The company maintains employee engagement through annual iVoice surveys and quarterly pulse checks to stay responsive to workforce needs.
ibex, a leading global provider of BPO and AI-powered customer engagement solutions, has announced a strategic partnership with Parloa, a provider of generative AI automation solutions. This collaboration will integrate Parloa's AI Agent Management Platform (AMP) into ibex's Wave iX solutions suite for North American clients.
The partnership aims to transform customer experience (CX) by combining Parloa's GenAI automation with ibex's Wave iX solutions, BPO expertise, and customer insights. Parloa's AMP platform supports dynamic and autonomous personal agents for more natural customer interactions. ibex Wave iX, which includes AgentAI, CustomerAI, and InsightsAI, utilizes GenAI technology to deliver authentic digital transformation and advanced customer-facing self-service options.
ibex (NASDAQ: IBEX), a leading global BPO provider, has announced a significant expansion of its operations in Tegucigalpa, Honduras. The company has added nearly 10,000 square feet to its facility, increasing operational capacity by 35% with over 180 additional production seats. This expansion is expected to create approximately 250 new jobs in the region.
The expanded facility, which became operational in mid-September, includes new recreational areas, offices, and training spaces. ibex anticipates full utilization of the upgraded space within a month. This growth follows an impressive fiscal year 2024 for ibex Honduras, which saw a 249% increase in headcount and the promotion of 156 team members.
CEO Bob Dechant emphasized that this investment reinforces ibex's successful nearshore strategy and commitment to Honduras. The expansion is driven by new business lines in the Fintech vertical and HR support services, further solidifying ibex's position as an employer of choice in the region.
IBEX reported record financial results for Q4 and fiscal year 2024. The company achieved record net income, EPS, adjusted net income, adjusted EPS, and free cash flow. Key highlights include:
- 18 new client relationships, primarily in retail, healthcare, and gaming.
- Repurchased 1.3 million shares for $21.7 million, representing 7.8% of shares outstanding.
Financial metrics: Q4 revenue was $124.5 million, net income $9.8 million, and diluted EPS $0.56. Fiscal year revenue was $508.6 million, a 2.8% decrease; however, net income rose to $33.7 million with diluted EPS at $1.84. Adjusted EBITDA was $65.2 million. Free cash flow increased to $27.0 million. For FY 2025, revenue guidance is $510-$525 million and adjusted EBITDA $67-$69 million.
IBEX (Nasdaq: IBEX), a global leader in BPO and customer engagement technology solutions, has scheduled its fourth quarter and fiscal year 2024 financial results announcement for September 12, 2024, after market close. The company will host a conference call and webcast at 4:30 p.m. ET on the same day to discuss the results, recent developments, and business outlook.
Interested parties can access the live call by registering for dial-in details and PIN. Additionally, a webcast of the event will be available on the company's investor relations website at https://investors.ibex.co/. This announcement provides an opportunity for investors and analysts to gain insights into IBEX's performance and future prospects.
ibex, a leading global BPO and AI-powered customer engagement solutions provider, has appointed Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024. Wilkens, who will report to CEO Bob Dechant, brings extensive experience in AI and CX from his previous roles at RetailNext, LivePerson, and AdvantageTec.
Wilkens will lead ibex's technology vision, strategy, and execution as the company aims to redefine customer experience with next-generation AI-powered solutions. His appointment aligns with ibex's strategy to develop groundbreaking AI solutions that will disrupt the industry and shape the future of CX.
ibex operates a global CX delivery center model with over 30 facilities worldwide, employing more than 30,000 people. The company manages nearly 200 million critical customer interactions annually, adding over $2.2B in lifetime customer revenue each year.
ibex (NASDAQ: IBEX), a leading global provider of BPO and AI-powered customer engagement solutions, has won a Gold Globee® at the 16th Annual 2024 Golden Bridge Awards®. The award recognizes the innovation and impact of ibex Wave iX, the company's AI-enabled customer experience (CX) solution suite.
ibex Wave iX includes three key solution sets: AgentAI, CustomerAI, and InsightsAI, which use advanced technology to enable next-generation AI and agent-assisted CX. CEO Bob Dechant emphasized that AI is reshaping the CX market, with ibex leading the way through its personalized, intelligent, and profitable customer interaction solutions.
The Golden Bridge Awards®, a premier global business awards program, received entries from over 1,100 judges worldwide. This recognition highlights ibex's commitment to innovation and leadership in the CX space.
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