Ibex Ltd Stock Price, News & Analysis

ibex Wave iX, an AI-enabled CX solution suite by ibex (NASDAQ: IBEX), has won the 2024 Contact Center Technology Award from CUSTOMER magazine. This marks the third consecutive year ibex has received this recognition, highlighting the company's innovative approach to customer engagement technology.

Key features of ibex Wave iX include:

• Generative AI-powered hyper-personalized customer interactions
• 24/7 brand engagement capabilities
• Wave iX Translate, enabling real-time conversations in over 150 languages

ibex CEO Bob Dechant emphasized the company's commitment to cutting-edge CX technology and solutions. The award underscores ibex's ability to deliver transformative outcomes for businesses at various stages of their digital journey, helping cultivate stronger, more profitable customer relationships.

ibex has launched Wave iX Translate, an AI-powered solution enabling real-time multilingual translation for customer interactions in over 150 languages. This innovative tool allows agents and customers to communicate in their native languages, breaking down language barriers and enhancing customer experience.

Key features of Wave iX Translate include:

• Real-time two-way conversations without native-speaking agents
• Auto-replies to reduce process time
• Full text transcript storage for performance monitoring
• Integration with the ibex Wave iX suite of AI-driven CX solutions

The launch of Wave iX Translate positions ibex at the forefront of AI-driven customer experience transformation, offering businesses the ability to deliver multilingual CX across digital and voice channels while reducing operating costs.

ibex (NASDAQ: IBEX), a leader in business process outsourcing and AI-powered customer engagement solutions, marked the third anniversary of its Women of ibex program. This initiative aims to inspire and empower female-identifying employees through education, coaching, and networking. Founded by Julie Casteel, the program promotes career growth and leadership development among women at ibex. On July 11, 2024, the group hosted a “How to Handle Workplace Conflict” session led by authors Karin Hurt and David Dye, receiving positive feedback. The program supports diversity and inclusion and prepares for its Global Day on July 25th, with dedicated ambassadors in each region.

ibex (NASDAQ: IBEX), a leader in business process outsourcing (BPO) and AI-driven customer engagement solutions, has won the Gold Award in the Customer Service Outsourcing Provider category at the 2024 Globee® Awards for Customer Excellence. CEO Bob Dechant highlighted the company's innovative use of Generative AI through its platform, ibex Wave iX, which enhances customer experience (CX) and reduces service costs. The Globee Awards recognize exceptional customer service achievements and innovations. ibex partners with top brands to deliver digital transformation and advanced self-service options, combining AI-powered solutions with top industry talent to foster strong brand-customer relationships.

ibex (NASDAQ: IBEX) has announced the winners of the 2024 CX Leadership Awards at Customer Contact Week (CCW) in Las Vegas. The awards recognize top innovators, leaders, and contributors in customer experience (CX) from around the globe. The recipients, honored for their excellence in leveraging AI-powered solutions and driving superior customer engagement, were celebrated for their ability to address dynamic market challenges and enhance the customer journey. Key winners include Darrell Anderson from Evernorth, David Bartsch from Custom Ink, and Roger Brewer from Sony, among others. These leaders exemplify the commitment to delivering world-class CX through their vision, technology, and innovation.

IBEX (NASDAQ: IBEX) has announced that its CEO, Bob Dechant, will present at the Baird 2024 Global Consumer, Technology & Services Conference in New York City.

The presentation is scheduled for Tuesday, June 4, 2024, at 11:25 a.m. ET and will include 1x1 investor meetings.

IBEX is known for its global business process outsourcing and AI-powered customer engagement solutions.

ibex (NASDAQ: IBEX) will sponsor the CCW Customer Contact Week 2024 in Las Vegas from June 3-6. This event attracts top contact center and customer experience (CX) leaders. ibex will showcase its AI-powered customer engagement solutions, including the award-winning ibex Wave iX suite, which enhances CX and drives revenue growth. In addition to sponsoring, ibex will host a CX Leaders Dinner on June 5 and celebrate the recipients of the 2024 CX Leadership Awards. These awards honor innovators and leaders in the CX space. ibex aims to align with client needs to deliver transformative outcomes and reduce operating costs, offering advanced self-service options and digital transformation.

ibex (NASDAQ: IBEX) announced that its AI-enabled CX solution, Wave iX, has won the 2024 CRM Excellence Award, presented by CUSTOMER magazine. This is the third consecutive year ibex has received this accolade. The award recognizes ibex's innovation in customer engagement technology, utilizing generative AI to enhance customer experience, drive performance, and reduce costs. CEO Bob Dechant highlighted the company's commitment to transformative solutions and digital self-service options. The award, based on hard data, acknowledges the significant improvements Wave iX has made in client processes and information flow. CUSTOMER magazine, a leading publication in the CRM industry, praised ibex for its comprehensive and effective CRM partnership.

ibex (NASDAQ: IBEX) announced its AI-enabled customer experience (CX) solution suite, Wave iX, has won the Platinum Award for Achievement in Technology Innovation in the 2024 TITAN Business Awards. The award acknowledges ibex’s innovative use of generative AI to revolutionize CX by enhancing customer experiences, driving performance, and lowering costs. The TITAN Business Awards, hosted by the International Awards Associate (IAA), celebrates professional excellence across diverse industries. ibex’s Wave iX offers comprehensive digital transformation and advanced self-service options for businesses at various stages of their digital journey.