ibex Appoints Ricky Fields as Global Head of Business Development for Wave iX
ibex (NASDAQ: IBEX) has appointed Ricky Fields as Global Head of Business Development for Wave iX, the company's AI-powered customer experience platform. Fields, bringing over 25 years of experience from companies like Google, HPE, Cloudflare, and Avaya, will report to Carl O'Neil, EVP and GM of Wave iX, Augment, and ibex CX.
As a leading BPO provider, ibex manages hundreds of millions of customer interactions and processes $2.2B in lifetime customer revenue annually through its global network of 30 operations facilities and 31,000 employees. Fields will drive the go-to-market strategy for Wave iX, focusing on scaling non-human agent solutions for autonomous customer experiences across industries.
ibex (NASDAQ: IBEX) ha nominato Ricky Fields come Responsabile Globale dello Sviluppo Commerciale per Wave iX, la piattaforma di esperienza cliente basata sull'intelligenza artificiale dell'azienda. Fields, con oltre 25 anni di esperienza maturata in aziende come Google, HPE, Cloudflare e Avaya, riporterà a Carl O'Neil, EVP e GM di Wave iX, Augment e ibex CX.
Come fornitore leader di servizi BPO, ibex gestisce centinaia di milioni di interazioni con i clienti e processa 2,2 miliardi di dollari di ricavi da clienti nel corso della vita annualmente, attraverso una rete globale di 30 sedi operative e 31.000 dipendenti. Fields guiderà la strategia di go-to-market per Wave iX, concentrandosi sull'espansione delle soluzioni senza agenti umani per esperienze autonome del cliente in diversi settori.
ibex (NASDAQ: IBEX) ha nombrado a Ricky Fields como Director Global de Desarrollo Comercial para Wave iX, la plataforma de experiencia del cliente impulsada por IA de la compañía. Fields, con más de 25 años de experiencia en empresas como Google, HPE, Cloudflare y Avaya, reportará a Carl O'Neil, EVP y GM de Wave iX, Augment y ibex CX.
Como proveedor líder de BPO, ibex gestiona cientos de millones de interacciones con clientes y procesa $2.2 mil millones en ingresos de clientes a lo largo de su vida anualmente, a través de su red global de 30 instalaciones operativas y 31,000 empleados. Fields impulsará la estrategia de entrada al mercado para Wave iX, enfocándose en escalar soluciones sin agentes humanos para experiencias autónomas del cliente en diversas industrias.
ibex (NASDAQ: IBEX)는 회사의 AI 기반 고객 경험 플랫폼인 Wave iX의 글로벌 비즈니스 개발 책임자로 Ricky Fields를 임명했습니다. Google, HPE, Cloudflare, Avaya 등에서 25년 이상의 경력을 가진 Fields는 Wave iX, Augment 및 ibex CX의 EVP 겸 GM인 Carl O'Neil에게 보고할 예정입니다.
선도적인 BPO 제공업체인 ibex는 전 세계 30개 운영 시설과 31,000명의 직원 네트워크를 통해 매년 수억 건의 고객 상호작용을 관리하고 22억 달러의 누적 고객 수익을 처리합니다. Fields는 Wave iX의 시장 진출 전략을 주도하며, 다양한 산업 분야에서 자율적인 고객 경험을 위한 비인간 에이전트 솔루션 확장에 집중할 것입니다.
ibex (NASDAQ: IBEX) a nommé Ricky Fields au poste de Responsable mondial du développement commercial pour Wave iX, la plateforme d'expérience client alimentée par l'IA de l'entreprise. Fields, qui apporte plus de 25 ans d'expérience dans des entreprises telles que Google, HPE, Cloudflare et Avaya, rapportera à Carl O'Neil, EVP et GM de Wave iX, Augment et ibex CX.
En tant que fournisseur BPO de premier plan, ibex gère des centaines de millions d'interactions clients et traite 2,2 milliards de dollars de revenus clients à vie chaque année via son réseau mondial de 30 centres d'exploitation et 31 000 employés. Fields pilotera la stratégie de mise sur le marché de Wave iX, en se concentrant sur le développement de solutions sans agents humains pour des expériences client autonomes dans divers secteurs.
ibex (NASDAQ: IBEX) hat Ricky Fields zum Global Head of Business Development für Wave iX ernannt, der KI-gestützten Kundenerfahrungsplattform des Unternehmens. Fields bringt über 25 Jahre Erfahrung von Unternehmen wie Google, HPE, Cloudflare und Avaya mit und berichtet an Carl O'Neil, EVP und GM von Wave iX, Augment und ibex CX.
Als führender BPO-Anbieter verwaltet ibex jährlich hunderte Millionen Kundeninteraktionen und verarbeitet 2,2 Milliarden US-Dollar an lebenslangen Kundenumsätzen über sein globales Netzwerk von 30 Betriebsstätten und 31.000 Mitarbeitern. Fields wird die Go-to-Market-Strategie für Wave iX vorantreiben, mit Schwerpunkt auf der Skalierung von Lösungen ohne menschliche Agenten für autonome Kundenerlebnisse in verschiedenen Branchen.
- Appointment of experienced executive with 25+ years at major tech companies (Google, HPE, Cloudflare, Avaya)
- Strong market position with management of hundreds of millions of customer interactions
- Significant revenue impact generating over $2.2B in lifetime customer revenue annually
- Large operational scale with 30 facilities and 31,000 employees globally
- None.
Industry veteran to drive go-to-market strategy for award-winning AI-powered CX solutions
WASHINGTON, May 27, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Ricky Fields as Global Head of Business Development for ibex Wave iX, the company’s next-gen AI solutions platform that is redefining the customer experience (CX) industry.
In this role, Fields will report directly to Carl O'Neil, EVP and GM of Wave iX, Augment, and ibex CX. He will spearhead the company’s new go-to-market strategy as ibex scales Wave iX across industries seeking high-performance, non-human agent solutions that deliver seamless, fully autonomous customer experiences.
“ibex is the proven leader in AI for CX, delivering breakthrough AI solutions that transform how businesses engage with their customers,” said Bob Dechant, CEO of ibex. “We manage hundreds of millions of customer interactions for the world’s top brands across major industries and provide unmatched business insights, making ibex the ideal CX partner to ensure digital transformation success. With Ricky driving our Wave iX go-to-market efforts, we’re positioned to reset the industry standard for customer experience and create unprecedented value for our clients.”
Fields brings more than 25 years of experience scaling transformative technology at leading companies including Google, HPE, Cloudflare, and Avaya. His unique blend of strategic vision, technical expertise, and customer-first focus will be instrumental as ibex aggressively pursues its BPO 3.0 strategy and positions Wave iX as the leading AI-native CX platform.
Fields’ passion for reimagining customer engagement aligns perfectly with ibex’s vision to modernize legacy CX models. In his new role, Fields will help accelerate ibex’s evolution as the Generative AI CX leader by unlocking new opportunities where intelligent AI agents deliver scalable, high-impact outcomes. Under his leadership, Wave iX is poised to further drive new revenue through AI, business insights, and operational excellence.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/585aee8d-87ff-43c4-9dc3-c972cfcfb84a
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