ibex Sponsors CCW Executive Exchange 2025 in Austin

Rhea-AI Summary

ibex (NASDAQ: IBEX) has announced its sponsorship of the CCW Executive Exchange in Austin, TX, from March 12-14, 2025. The event will focus on key industry topics including conversational IVR, customer analytics, AI implementation, and BPO partnerships.

The company will showcase its AI-driven ibex Wave iX solution suite, which comprises three components: AgentAI, CustomerAI, and InsightsAI. This technology leverages Generative AI to deliver next-generation customer experience solutions.

ibex operates approximately 30 global CX delivery centers with over 30,000 employees, managing nearly 175 million customer interactions and contributing over $2.2B in lifetime customer revenue annually. The invitation-only CCW Executive Exchange event provides a platform for senior CX leaders to benchmark and identify solutions to critical business challenges.

Positive

• Manages 175 million critical customer interactions annually
• Generates over $2.2B in lifetime customer revenue yearly
• Operates 30 global delivery centers with 30,000 employees
• Launched AI-driven Wave iX solution suite for enhanced CX operations

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• None.

ibex to Showcase Transformative CX Solutions and AI-Driven Technologies

AUSTIN, Texas, March 12, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of the CCW Executive Exchange in Austin, TX, March 12–14, 2025.

Featured topics at the Austin event will include the rise of conversational IVR, accelerating next-gen customer analytics, harnessing the power of AI, and building better BPO partnerships—all areas where ibex has demonstrated expertise, innovation, and leadership.

“We’re excited to sponsor the CCW Executive Exchange and engage with forward-thinking CX leaders who are driving innovation in our industry,” said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex. “As customer expectations continue to evolve, ibex remains committed to delivering transformative solutions that help brands optimize their CX operations and create exceptional experiences. This event provides an ideal forum to showcase our latest AI-driven technologies and collaborate with industry leaders on addressing their most pressing CX challenges.”

The CCW Executive Exchange, part of the world’s largest customer contact event series, is an invitation-only gathering designed specifically for senior CX and customer contact leaders seeking to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. The groundbreaking AI-driven ibex Wave iX solution suite, which is comprised of three strategic components—Agent^AI, Customer^AI, and Insights^AI— leverages cutting-edge Generative AI technology to deliver next-generation AI and agent-assisted customer experience.

ibex CX experts will be available throughout the event to share insights and showcase technologies that improve customer interactions, enhance contact center performance, and deliver superior client outcomes while reducing operating costs.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/7c18a48c-6d8b-4cdf-ad67-d65e082a5fa4

FAQ

What is ibex Wave iX and how does it enhance customer experience?

ibex Wave iX is an AI-driven solution suite comprising AgentAI, CustomerAI, and InsightsAI, using Generative AI to deliver enhanced customer experience and reduce operating costs.

How many customer interactions does IBEX handle annually?

IBEX manages nearly 175 million critical customer interactions annually through its global CX delivery centers.

What is the revenue impact of IBEX's customer engagement solutions?

IBEX adds over $2.2B in lifetime customer revenue each year through its customer engagement solutions.

What is the scale of IBEX's global operations in 2025?

IBEX operates approximately 30 global CX delivery centers with a workforce of over 30,000 employees worldwide.