ibex Appoints Michael Darwal President of ibex Digital

Rhea-AI Summary

ibex (NASDAQ: IBEX) has appointed Michael Darwal as President of ibex Digital, marking a significant leadership advancement for the company's digital division. Darwal, who joined ibex in 2013, will maintain his role as Deputy CFO while leading the digital team that manages over 200 million customer interactions and generates more than $2 billion in lifetime value annually for clients.

Under Darwal's previous leadership, ibex Digital has achieved double-digit growth rates and improved customer acquisition volumes across major clients. The division specializes in paid search, social, SEO, and affiliate marketing channels, delivering online acquisition technology and customer engagement solutions from onshore, offshore, and nearshore locations.

Positive

• ibex Digital achieving double-digit growth rates under Darwal's leadership
• Division generates over $2 billion in annual lifetime value for clients
• Manages 200 million differentiated customer interactions
• Internal promotion demonstrates strong succession planning and leadership continuity

Negative

• None.

WASHINGTON, July 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Michael Darwal as President of ibex Digital.

“I am delighted to name Mike President of ibex Digital,” said ibex CEO Bob Dechant. “He has played an instrumental role in developing our digital business. Thanks to his efforts and leadership, ibex Digital is growing at double-digit rates and delivering amazing results, including increased customer acquisition volume across our trophy clients and best-in-class agent performance. These results have been a meaningful part of the growth ibex has realized in this last year.”

Specializing in paid search, social, SEO, and affiliate marketing channels, ibex Digital delivers innovative online acquisition technology and end-to-end customer engagement solutions to help companies acquire, engage, and retain customers. Managing more than 200 million differentiated customer interactions for its clients from onshore, offshore, and nearshore locations, ibex Digital helps clients generate over $2 billion in lifetime value each year.

Since joining ibex in 2013, Darwal has held various leadership roles across digital marketing, operations, finance, and business unit management. With two decades of experience in digital marketing, back-office support services, consumer products, and insurance, he brings a unique blend of financial acumen and operational experience.

Darwal will continue to report to Taylor Greenwald, ibex Chief Financial Officer. In addition to his duties leading the ibex Digital team, he will retain his role as Deputy CFO, overseeing financial forecasting, investor relations, and corporate development for ibex.

“I am confident that under Mike’s leadership, ibex Digital will continue to grow and deliver even greater value and impact for our clients,” added Dechant.

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of more than 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:

Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/44eb1cda-8cb2-49bb-8e60-e6318425c885

FAQ

Who is Michael Darwal and what is his new role at ibex (NASDAQ: IBEX)?

Michael Darwal has been appointed as President of ibex Digital. He will lead the digital division while retaining his role as Deputy CFO, overseeing financial forecasting, investor relations, and corporate development.

What are the key performance metrics of ibex Digital under Darwal's leadership?

Under Darwal's leadership, ibex Digital has achieved double-digit growth rates, manages over 200 million customer interactions, and generates more than $2 billion in lifetime value annually for clients.

What services does ibex Digital provide to its clients?

ibex Digital specializes in paid search, social, SEO, and affiliate marketing channels, providing online acquisition technology and end-to-end customer engagement solutions to help companies acquire, engage, and retain customers.

How many employees and operations facilities does ibex have globally?

ibex operates approximately 31 operations facilities worldwide and employs more than 31,000 employees, managing nearly 175 million critical customer interactions.