ibex Wins 2024 Artificial Intelligence Excellence Award
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Wave iX Recognized for Exceptional Innovation in Empowering Agents to Deliver Greater Customer Experience
WASHINGTON, March 20, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it was named a winner of the Artificial Intelligence Excellence Award by the Business Intelligence Group. The Artificial Intelligence Excellence Awards recognize those organizations, products and people who bring Artificial Intelligence (AI) to life and apply it to solve real problems.
“We are extremely proud to receive the 2024 Artificial Intelligence Excellence Award for our Wave iX platform, which empowers our agents to deliver the best customer experience for top brands around the world,” said ibex CEO Bob Dechant. “Generative AI is changing the CX landscape, and ibex is leading the way with innovative AI-powered solutions that optimize digital-first CX and Employee Experience (EX). Leveraging our new AI-powered Wave iX solution suite, our agents are able to respond to customer needs in real-time and provide more personalized customer service, which increases customer satisfaction and profitability while reducing the overall cost to serve for our clients. The best EX equals the best CX.”
Wave iX is an AI-driven digital-first CX and EX solution suite that seamlessly integrates with ibex’s cutting-edge CX platform. It facilitates advanced, hyper-personalized, and intelligent customer and brand interactions, cultivating stronger, more profitable customer relationships. Wave iX spans design, execution, and business insights to provide authentic digital transformation and advanced customer-facing self-service options to businesses of all sizes at every stage of their digital journey. Explore ibex’s revolutionary AI-powered Wave iX suite of solutions here.
“We are truly honored to recognize ibex with this prestigious award,” stated Maria Jimenez, Chief Nominations Officer for the Business Intelligence Group. “The unwavering commitment of their team to excellence and their innovative AI applications have catapulted them to this remarkable achievement. Congratulations to the entire organization!”
About Business Intelligence Group www.bintelligence.com
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over
Contacts:
Dan Burris
Daniel.Burris@ibex.co
Maria Jimenez
+1 909-529-2737
jmaria@bintelligence.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/4b4f880b-6963-4aa0-b7f5-cb8678a50c5a
