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Jim Ferrato, Chief Information Officer of ibex, is set to retire on June 30, 2024, after serving since 2015. His contributions include leading the development of the innovative Generative AI-powered Wave iX customer experience solutions suite. Ferrato's tenure saw ibex winning several awards for its CX technology solutions. The company is now searching for a new technology leader.
Jim Ferrato, Chief Information Officer di ibex, andrà in pensione il 30 giugno 2024, dopo aver servito dal 2015. I suoi contributi includono la guida allo sviluppo del suite di soluzioni per l'esperienza cliente Wave iX alimentata da intelligenza artificiale generativa. Durante il mandato di Ferrato, ibex ha vinto diversi premi per le sue soluzioni tecnologiche in ambito CX. Attualmente l'azienda è alla ricerca di un nuovo leader tecnologico.
Jim Ferrato, Director de Información de ibex, se jubilará el 30 de junio de 2024 tras haber servido desde 2015. Sus contribuciones incluyen liderar el desarrollo del conjunto de soluciones de experiencia al cliente Wave iX potenciado por IA generativa. Durante la gestión de Ferrato, ibex ha ganado varios premios por sus soluciones de tecnología de experiencia del cliente. La compañía está ahora en la búsqueda de un nuevo líder tecnológico.
Jim Ferrato, ibex의 최고정보책임자(CIO),는 2015년부터 재직하며 2024년 6월 30일에 퇴직할 예정입니다. 그의 공헌에는 혁신적인 생성 AI를 기반으로 하는 Wave iX 고객 경험 솔루션 제품군 개발이 포함됩니다. Ferrato의 재임 기간 동안 ibex는 CX 기술 솔루션 부문에서 여러 상을 수상했습니다. 현재 회사는 새로운 기술 리더를 찾고 있습니다.
Jim Ferrato, Directeur de l'Information chez ibex, prendra sa retraite le 30 juin 2024, après avoir servi depuis 2015. Ses contributions incluent la direction du développement de la suite de solutions d'expérience client Wave iX alimentée par l'IA générative. Sous la direction de Ferrato, ibex a remporté plusieurs prix pour ses solutions technologiques CX. La société recherche actuellement un nouveau leader technologique.
Jim Ferrato, Chief Information Officer von ibex, wird am 30. Juni 2024 in den Ruhestand treten, nachdem er seit 2015 tätig war. Zu seinen Verdiensten gehört die Leitung der Entwicklung der innovativen, von generativer KI angetriebenen Wave iX Kundenerlebnis-Lösungssuite. Während Ferratos Amtszeit gewann ibex mehrere Auszeichnungen für seine CX-Technologielösungen. Das Unternehmen sucht derzeit nach einem neuen technologischen Leiter.
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Jim Ferrato's leadership as CIO has been important to ibex's success.
He played a significant role in developing the award-winning BPO 2.0 technology platform.
Ferrato led the creation of the innovative Wave iX customer experience solutions suite powered by Generative AI.
Under Ferrato's leadership, ibex received multiple awards for its CX technology solutions.
The company is in search of a new technology leader to replace Ferrato.
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None.
WASHINGTON, April 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Jim Ferrato, Chief Information Officer, will retire June 30, 2024.
Ferrato has served as CIO of ibex since 2015. His leadership has been instrumental in the company’s success, from building its award-winning BPO 2.0 technology platform to ramping up thousands of remote employees during COVID. Ferrato also led the development of ibex’s groundbreaking Generative AI-powered Wave iX customer experience solutions suite, which delivers advanced, hyper-personalized, and intelligent customer and brand interactions that drive revenue.
"From the day Jim took the helm as our CIO, he has led with expertise, wisdom, and tenacity, and has never lost sight of our commitment to our clients and our team members,” said Bob Dechant, CEO of ibex. "Jim’s vision, pragmatic approach, and leadership resulted in a world-class IT infrastructure and organization that has consistently delivered the best CX solutions for some of the world’s greatest companies.”
“In addition to the many accolades, countless accomplishments, and rock-solid roadmap for future innovation, Jim’s legacy at ibex will be the revolutionary Wave iX solutions suite, which harnesses Generative AI to optimize every customer interaction across all channels and touchpoints,” added Dechant.
Ferrato's career spanned more than 35 years in the information technology space, with senior leadership roles at ACCENT Marketing, Protocol Global Solutions, Aspect Communications, and Stream International.
The company has commenced a search for a new technology leader.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
When will Jim Ferrato retire as Chief Information Officer at ibex?
Jim Ferrato will retire as Chief Information Officer at ibex on June 30, 2024.
What innovative solution did Jim Ferrato develop at ibex?
Jim Ferrato led the development of the Generative AI-powered Wave iX customer experience solutions suite at ibex.
What awards did ibex win for its CX technology solutions during Jim Ferrato's tenure?
During Jim Ferrato's tenure, ibex won the Artificial Intelligence Excellence Award in 2024, Customer Experience Innovation Awards in 2023 and 2024, and Contact Center Technology Awards in 2022, 2023, and 2024.
How long has Jim Ferrato served as CIO at ibex?
Jim Ferrato has served as Chief Information Officer at ibex since 2015.
Which companies did Jim Ferrato work for before joining ibex?
Before joining ibex, Jim Ferrato held senior leadership roles at ACCENT Marketing, Protocol Global Solutions, Aspect Communications, and Stream International.
ibex global (formerly trg customer solutions) is a business process outsourcing company headquartered in washington, d.c, usa. the company, founded in 2002, provides customer solutions and specializes in tele services that include customer care, sales & marketing and technical support for its clients. ibex global is listed in london stock exchange (aim: ibex) since june 2013. currently, the company delivers, near-shore, on-shore & off-shore solutions from 6 countries across 18 delivery centers with a workforce of more than 10,000 employees. primarily, ibex global provides contact center services and other business process outsourcing solutions to blue-chip enterprise customers. the services provided by ibex global include: • customer care support • business & consumer inbound and outbound telesales & technical support • interactive voice response (ivr) • chat & e-mail support • back office services delivering superior customer services for over 10 years, ibex global is a busi
