Welcome to our dedicated page for IBEX news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX stock.
IBEX Limited reports news on its outsourced business services, business process outsourcing, and AI-powered customer experience operations. Company updates commonly cover quarterly results, fiscal guidance, digital acquisition activity, growth across client verticals such as healthcare, technology, retail and e-commerce, utilities, logistics, fintech, and travel, transportation and logistics.
IBEX news also includes developments in AI-enabled customer engagement, including the ibex Wave iX solution suite, AI agent-to-human agent workflows, analytics, automation, responsible AI certification, technology partnerships, conference participation, and investor communications. These updates reflect the company's focus on end-to-end customer journeys for global brands across digital and contact-center channels.
ibex (NASDAQ: IBEX) has appointed Michael Hallowell as the Global Head of Sales for its FinTech and HealthTech verticals. Hallowell brings over 25 years of experience in the business process outsourcing (BPO) sector, having previously held leadership roles at major BPO firms. His appointment aims to accelerate growth and new sales within these rapidly expanding sectors. Julie Casteel, CMO at ibex, expressed confidence in Hallowell's ability to enhance customer engagement and drive sales. With ibex operating 34 facilities globally and utilizing advanced technology, the company aims to improve customer experiences across various industries including retail and healthcare, generating over $2.2 billion annually in lifetime customer revenue.
ibex (NASDAQ: IBEX) announced that Chief Financial Officer Karl Gabel will retire on June 30, 2023, after a successful 19-year tenure. Gabel will assist during a transition period until September 30, 2023. Under his leadership, ibex transformed into a $500+ million leader in customer experience outsourcing. Gabel's strategic vision contributed to significant revenue growth and market expansion. The company is now seeking a new CFO to continue its growth trajectory.
ibex (NASDAQ: IBEX) has announced its sponsorship of the 2023 Caitlin Robb Foundation Golf Tournament on April 1 in Phoenix. The foundation focuses on pediatric cancer research and has raised over $2.4 million since its inception in 1995 for children battling cancer. CEO Bob Dechant expressed pride in supporting a cause that seeks improved treatments for pediatric cancer. This marks ibex's seventh consecutive year as an event sponsor, highlighting its commitment to community support through its ibex Cares program, which also includes over $250,000 in donations to local charities this year.
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ibex (NASDAQ: IBEX) has been recognized by TMC's CUSTOMER magazine with the 2023 Product of the Year Award for its innovative solutions: Inspire, Virtual Floor Management System, Round, and Witness. These products are designed to enhance customer experience and improve operational efficiency in the contact center sector. ibex's CIO, Jim Ferrato, emphasized their commitment to investing in advanced technologies for superior customer engagement. The recognition reflects ibex's dedication to delivering high-quality customer experience (CX) and its strategic position in the BPO technology market.
ibex (NASDAQ: IBEX) announced its innovative customer experience solutions tailored for North American utilities, significantly improving customer engagement and revenue potential. Their CX for Utilities suite includes services such as New Connections Concierge and Sparked Marketplace, positively impacting over 30 million households. Key offerings aim to enhance customer satisfaction (CSAT) scores and drive revenue. With solutions like RefleCX, ibex empowers utilities to collect valuable customer feedback efficiently. These advancements mark a significant step in transforming utility operations and customer interactions.
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ibex (NASDAQ: IBEX) announced a partnership with Krisp on March 9, 2023, to integrate AI-powered noise cancellation technology into its Wave X platform. This collaboration aims to enhance customer experience by reducing background noise for onsite and remote agents, which is expected to improve customer satisfaction (CSAT) and agent retention while decreasing average handle time (AHT). Preliminary results indicate a 16% increase in sales conversions and a 25% boost in CSAT for a regional healthcare client. The companies will also host a webinar on AI's impact on customer experience on March 16, 2023.
ibex (NASDAQ: IBEX) announced its sponsorship of the Customer Response Summit held in Austin from March 1-3, 2023. The company will host an Innovation Lab to demonstrate cutting-edge customer experience (CX) applications. John Thompson, Global Head of Sales, emphasized the importance of enhanced CX for customer satisfaction and retention, especially in a challenging economy. ibex aims to showcase how its Wave X technology platform supports superior customer engagement across multiple channels. The event gathers customer experience leaders to share insights and best practices.
On February 23, 2023, ibex (NASDAQ: IBEX) was recognized as a Leader in the 2022 Frost Radar™ for Customer Experience Outsourcing Services in Latin America by Frost & Sullivan. This marks the second consecutive year ibex has received this accolade, reflecting its growth and innovation in the customer experience (CX) sector. According to Frost & Sullivan, ibex’s Wave X technology platform and strong customer adoption contributed to its top ranking. The company plans to expand its operations across Latin America and the Caribbean, hiring over 2,500 new employees. This development positions ibex as a preferred partner for digital-native brands seeking to enhance customer satisfaction.