Ibex Ltd Stock Price, News & Analysis

ibex (NASDAQ: IBEX) announced enhancements to its ibex Training Simulator, part of the Wave X Technology Platform, designed to optimize customer engagement and accelerate agent training. The simulator can achieve a 50% reduction in training time and helps agents meet performance goals, resulting in improved customer satisfaction (CSAT). This virtual solution supports scenario-based learning to prepare agents for real-world interactions, thereby enhancing brand reputation and mitigating business risks.

IBEX Limited (Nasdaq: IBEX), a leader in business process outsourcing, announced that CEO Robert Dechant and CFO Karl Gabel will present at two upcoming investor conferences. The Baird Global Consumer, Technology & Services Conference is scheduled for June 8, 2021, at 9:05 a.m. ET, followed by the RBC Capital Markets Financial Technology Conference on June 17, 2021, at 4:40 p.m. ET. Both sessions will be accessible via live audio webcast on IBEX's investor relations website.

ibex has announced a strategic partnership with Wixcorp to enhance patient financial experiences in healthcare. The collaboration will combine ibex's customer support with Wixcorp's cloud-based revenue management solutions, addressing the growing demand for digital transformation in the healthcare sector. This initiative aims to simplify billing and payment processes, ultimately improving patient satisfaction. Both companies seek to help healthcare providers adapt to market pressures and enhance operational efficiency.

IBEX Limited reported strong third-quarter results for fiscal year 2021, with revenue of $108.8 million, a 7.6% increase year-over-year. The company experienced a net loss of $0.2 million, but adjusted net income rose to $6.0 million. Adjusted EBITDA increased 12.4% to $16.7 million, achieving a record margin of 15.3%. IBEX added 10 new customers, primarily in the New Economy sectors, and has reaffirmed its fiscal year 2021 revenue guidance of $445-$448 million.

IBEX Limited (Nasdaq: IBEX) announced it will release its third quarter 2021 financial results on May 18, 2021, after market close. The management team will hold a conference call at 4:30 p.m. EDT to discuss the results, recent developments, and future business outlook. Investors can participate via a toll-free call or an international line, with a replay available for two hours post-call until May 25, 2021. IBEX specializes in customer experience technology and outsourcing solutions designed to help brands enhance growth and reduce costs.

ibex (NASDAQ: IBEX) announced a strategic integration with Zendesk (NYSE: ZEN), enhancing its Wave X technology platform. This collaboration aims to elevate customer experience through advanced digital solutions, reinforcing ibex's position as a leader in BPO 2.0.

Jim Ferrato, ibex's CIO, highlighted the importance of integrating sophisticated technologies to drive client growth. Wave X, developed by nearly 300 engineers, offers a range of solutions to improve customer interactions and outcomes, aligning with the firm’s goal to innovate in customer engagement.

Newegg has partnered with ibex (NASDAQ:IBEX) to enhance customer acquisition and lead generation for telecommunications products. The collaboration will leverage Newegg Bridge, which provides customer service outsourcing, to improve lead quality. ibex aims to utilize its digital customer acquisition technologies, backed by over a decade of experience in the telecom sector, for this initiative. The partnership is expected to explore new revenue opportunities globally.

ibex (NASDAQ: IBEX) announced a free webinar on April 1, 2021, at 2 p.m. ET, featuring Eric Burdullis from Lyft and Bob Dechant, CEO of ibex. The event will examine key Customer Experience (CX) insights revealed during 2020's challenges. Topics include how digital transformation is accelerated by crises, the role of CX outsourcers, strategic investments in digital transformation, and the impact of nearshore outsourcing on digital CX. The webinar highlights ibex's extensive CX technology and outsourcing services aimed at enhancing brand growth and customer engagement.