net2phone Introduces Advanced AI Agent

Rhea-AI Summary

net2phone has launched its new AI Agent, an advanced virtual assistant designed to manage customer interactions across multiple channels. The AI solution handles sales, support, and administrative tasks through website, phone, and chat platforms.

The AI Agent can perform various functions including answering calls, scheduling appointments, providing account information, and processing returns. It operates according to company business rules and integrates with existing systems through APIs. The system is multilingual, supporting English, Spanish, and Portuguese, and operates 24/7.

Key features include handling routine customer inquiries, optimizing staffing levels during demand fluctuations, and managing temporary staffing needs. The solution aims to help businesses enhance customer experience while providing a scalable and cost-effective alternative to traditional customer service methods.

Positive

• Offers 24/7 customer service availability
• Reduces operational costs through automation
• Provides multilingual support capability
• Scalable solution for handling variable customer demand
• Integrates with existing business systems via APIs

Negative

• May require initial investment in implementation and customization
• Potential limitations in handling complex customer interactions

net2phone AI Agent manages sales, support, and administrative tasks across website, phone, and chat for enhanced customer experiences

Newark, NJ, Feb. 27, 2025 (GLOBE NEWSWIRE) -- net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers, today introduced net2phone AI Agent, offering businesses of all sizes a highly scalable and customizable virtual agent to provide exceptional customer experiences across sales, support and administrative tasks.

“net2phone AI Agent leverages conversational AI to engage customers in helpful dialogues and to take approved actions on their behalf,” said Zali Ritholtz, net2phone’s COO. “From answering routine customer questions on order status and product availability to executing more complex tasks such as managing appointments or processing product returns, the net2phone AI Agent follows the company’s business rules and leverages external APIs to interact with your existing programs, software, and databases – assisting customers in much the same way an employee would but with greater speed, consistency and more cost effectively.”

net2phone AI Agent handles many aspects of routine customer interactions across the organization including:

• Answering incoming calls and inquiries
• Scheduling appointments and sending follow-up reminders
• Providing customers with personalized account data including balances and order status
• Greeting visitors on the website and guiding them in real-time

“Customers have strong channel preferences,” Ritholtz added. “net2phone AI Agent engages customers on the organization’s website, on the phone, or via chat – in whichever medium the customer is most comfortable. It is also fluent in multiple languages including English, Spanish and Portuguese, and is available around the clock.”

net2phone AI Agent helps organizations solve common sales, support and staffing challenges including:

• Optimizing staffing levels in response to volatile demand
• Recruiting, hiring and training staff for temporary or seasonal roles that do not provide long-term value
• Repeatedly addressing similar and routine customer inquiries and requests
• Scheduling appointments and reminders

See the net2phone AI Agent website for more details on key features and functionalities: https://www.net2phone.com/products/ai-agent.

“net2phone AI Agent provides businesses of all sizes with a highly scalable and cost-effective solution to significant challenges organizations face as they work to enhance the experience of customer interactions,” said Jonah Fink, CEO of net2phone. “We invite businesses of all sizes to see how net2phone AI Agent can help your business grow more profitably.”

About net2phone:

net2phone’s innovative cloud-based, unified communications as a service, contact center as a service and SIP trunking solutions help businesses around the globe succeed through smarter conversations with enhanced intelligence and insights. net2phone’s commitment to delivering reliable and high-quality communications services has earned it a reputation as a leader in both innovation and growth. net2phone is a subsidiary of IDT Corporation (NYSE: IDT). To learn more, please visit net2phone.com or connect on LinkedIn.

net2phone Media Contact:
Denise D'Arienzo
VP of Marketing & Sales Operations
Email: denise.darienzo@net2phone.com

IDT Corporation Investor Relations Contact:
Bill Ulrey
Phone: (973) 438-3838
E-mail: invest@idt.net

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FAQ

What capabilities does net2phone's new AI Agent offer for customer service?

The AI Agent handles incoming calls, schedules appointments, provides account data, processes returns, and offers multilingual support in English, Spanish, and Portuguese across website, phone, and chat channels.

How does net2phone AI Agent integrate with existing business systems?

It integrates through APIs to interact with existing programs, software, and databases while following company business rules.

What business challenges does net2phone AI Agent address?

It helps optimize staffing levels, manages seasonal demand, handles routine customer inquiries, and provides 24/7 customer support without the need for additional staff.

What languages does net2phone AI Agent support?

The AI Agent is fluent in English, Spanish, and Portuguese.