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The digital engineering services sector in the U.S. experienced a significant shift in 2023 due to the convergence of major enabling technologies, with GenAI being a key driver according to the ISG Provider Lens™ report. Enterprises are adopting new tools and agile approaches to accelerate development and meet customer requirements. The report highlights the integration of GenAI capabilities into software platforms and services by service providers, paving the way for strong growth in the digital engineering technology sector.
Microsoft plans to add Azure OpenAI services to Swiss data centers, boosting Switzerland's AI reputation. The ISG report highlights increased demand for cloud services in Switzerland, emphasizing the potential for growth in the sector. The integration of AI and cloud technologies by Microsoft is transforming the ecosystem, with the launch of Copilot driving revenue growth. Swiss enterprises are leveraging Microsoft's offerings to enhance efficiency and gain competitive advantages.
Enterprises are seeking integrated finance and accounting software platforms to enhance automation and insight, with a focus on AI and machine learning technologies. The report highlights the shift towards SaaS platforms that offer multi-functional capabilities and integration with complementary applications. GenAI is being explored for strategic functions like R2R and FP&A, potentially leading to improved predictive models and personalized financial insights. Providers are adapting to unique client needs, expanding capabilities through mergers, acquisitions, and partnerships. The report also addresses global expansion, implementation processes, and challenges like outdated systems and data accuracy.
European enterprises are increasingly adopting ServiceNow as their primary workflow management platform due to the expanding array of modules available. The recent Vancouver release introduces new features and capabilities across various modules, enhancing digital workflows and user experiences. The ISG report highlights the need for proficient professionals to manage the platform effectively and optimize costs associated with deploying and maintaining ServiceNow solutions. The report also emphasizes the growing demand for certified ServiceNow developers, administrators, consultants, architects, and project managers in Europe.
ServiceNow's expanded scope is driving increased adoption in Australia, with enterprises utilizing modules for workflow management in various functions beyond IT. The ISG Provider Lens report highlights the rapid growth of ServiceNow in Australia, especially in sectors like federal agencies, financial services, and regulated industries. The introduction of GenAI and the Now Assist tool are further propelling the platform's adoption, offering automation solutions for labor-intensive processes. The report also emphasizes the benefits of the Knowledge Extraction feature in improving data processing efficiency. Collaboration between ServiceNow and its partners is enhancing the ecosystem's capabilities.
German enterprises are poised to experience a surge in innovation as Microsoft integrates AI and cloud technologies within its ecosystem, as per a report by ISG Provider Lens™. The report highlights the central role of GenAI and Copilot services in Microsoft's market development strategy, driving growth and productivity for providers in Germany. The market for GenAI services is witnessing rapid growth, with a focus on cloud engineering, automation, and advanced integration of AI technologies. GenAI is important for zero-trust security architectures, enhancing security measures through adaptive authentication mechanisms and continuous monitoring. The report also discusses the benefits of connecting Microsoft Teams with SAP through low-code solutions to streamline access to SAP functionalities.
North American chemical companies are leveraging digital technologies to address IT and business challenges, enhance innovation, and tackle geopolitical and sustainability issues. The adoption of digital tools like AI, automation, blockchain, and cloud computing is helping these firms develop new products, optimize processes, and prepare for regulatory changes. The report highlights the industry's focus on AI, sustainability, supply chain management, and ESG reporting.
The press release highlights that customer experience plays a important role in enterprises' decisions regarding remote and hybrid work arrangements. The ISG Market Lens™ Future Workplace study revealed that 80% of respondents prioritize end-customer experience when making workplace decisions. Other significant factors include attracting top talent, employee mental health, retention, and productivity. The ISG Future Workplace Summit will delve into these findings and discuss strategies for creating a competitive and thriving workplace. The event will feature expert-led sessions on digital workplace platforms, AI's impact on productivity, and panel discussions on bridging the generational technology gap and AI's role in shaping the future of work.
Companies worldwide are increasingly migrating business-critical applications to the cloud, with offerings like RISE with SAP and SAP's Business Technology Platform gaining traction, according to a report by ISG. RISE with SAP is facilitating migrations to SAP S/4HANA, while companies explore cloud economics and FinOps to maximize ROI. The report highlights the importance of careful cost-benefit analysis for cloud migration, with SAP ecosystem partners offering valuable tools and services to aid the process.
US companies are increasingly adopting ServiceNow modules to streamline workflow management across various functions, as revealed by the 2024 ISG Provider Lens report. ServiceNow's integration into diverse business areas allows for a centralized platform for managing workflows, leading to cost reduction and operational simplification. Enterprises are turning to ServiceNow to avoid the complexity of multiple software licenses and the need for diverse technical skills in managing various platforms. The introduction of generative AI components like Now Assist further enhances user experience and flexibility.
