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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (Nasdaq: III) released its 2026 ISG Provider Lens Microsoft AI and Cloud Ecosystem report for Asia Pacific, finding enterprises across Australia and New Zealand, Southeast Asia and India are increasingly using Microsoft cloud, data and AI platforms to create unified, secure operating environments and embed AI into business processes.
According to ISG, this shift is driven by economic uncertainty, regulatory change and resilience needs, and is supported by Microsoft’s planned $3 billion expansion framework in Asia Pacific and a new hyperscale data center in Hyderabad. The report evaluates 36 providers, naming multiple Leaders and Rising Stars across three Microsoft-focused service quadrants.
Information Services Group (Nasdaq: III) released its 2026 ISG Provider Lens® global Future of Work — Solutions report, finding that enterprises are making digital employee experience a strategic capability and adopting AI-enabled workplace platforms to manage hybrid and distributed work models.
According to ISG, organizations are shifting from simple monitoring to platforms that combine DEX, AI-enabled end-user computing, telemetry, analytics and automated remediation to improve productivity, stability and operational resilience. The report evaluates 24 providers across two quadrants and names multiple Leaders, a Rising Star and a global CX Star Performer.
Information Services Group (Nasdaq: III) has released its 2026 ISG Provider Lens® Future of Work — Services report for the U.S., analyzing how enterprises are integrating AI into workplace ecosystems. The study finds U.S. firms are embedding AI into workflows, collaboration tools and decision processes, focusing on productivity, employee sentiment and task success rather than traditional IT metrics.
The report evaluates 53 providers across five workplace-related quadrants and names multiple Leaders and Rising Stars, while highlighting Infosys as the 2026 global ISG CX Star Performer for Future of Work services. Customized report versions are available from Bell Techlogix and Computacenter.
Information Services Group (Nasdaq: III) released its 2026 ISG Provider Lens Microsoft AI and Cloud Ecosystem report for the U.S., finding that enterprises are building AI-native operating models by unifying Microsoft AI, data, analytics and productivity technologies such as Microsoft Fabric, Azure OpenAI and Copilot.
According to ISG, U.S. companies are emphasizing measurable business outcomes, cost transparency and FinOps as they adopt AI-intensive, data-centric architectures on Azure and favor platform-based operating models and pre-integrated solutions from the Microsoft Commercial Marketplace. The report assesses 35 providers across four quadrants and names Accenture and Avanade, Cognizant, DXC Technology, HCLTech, Hexaware, Infosys, NTT DATA, Rackspace Technology and TCS as Leaders in all four, with additional Leaders and Rising Stars including LTM, Capgemini, Coforge, Genpact, IBM, Kyndryl, Tech Mahindra, Brillio and Persistent Systems, and recognizes Wipro as the 2026 global ISG CX Star Performer among Microsoft ecosystem providers.
Information Services Group (Nasdaq: III) reports that enterprises are increasingly adopting AI-enabled supply chain planning (SCP) platforms to shift from periodic to continuous, data-driven planning and improve resilience to disruptions. The 2026 ISG Buyers Guides for Supply Chain Planning evaluate 27 software providers across four segments: Supply Chain Planning, Retail SCP, Midsize SCP and Sales and Operations Planning.
According to ISG, AI, including generative AI and AI agents, is enhancing real-time data integration, scenario simulation and cross-functional coordination. Anaplan is named the top Overall Leader in three guides, while Infor leads the Midsize SCP guide. The research is presented as independent decision support for enterprises.
Information Services Group (Nasdaq: III) released its 2026 ISG Provider Lens® global Private/Hybrid Cloud — Data Center Solutions report, finding enterprises are shifting from cloud-first strategies to balanced hybrid models that blend public, private, colocation, edge and sovereign environments.
More than 80 percent of enterprises are revising cloud plans to support AI workloads while addressing resilience, sovereignty and financial management. According to ISG, organizations prioritize unified platforms that integrate observability, automation, financial management and cyber resilience, and the report evaluates 40 providers, naming Broadcom (VMware) and HPE Leaders in both examined quadrants.
Information Services Group (Nasdaq: III) released its 2026 ISG Provider Lens® Private/Hybrid Cloud — Data Center Services report for the U.S. public sector, finding that state and local governments and educational institutions are adopting phased hybrid cloud strategies to modernize legacy systems while maintaining critical services.
According to ISG, agencies are building AI-ready private and hybrid environments with strong governance, FinOps visibility and automation-led managed services, and are favoring procurement models with clear outcome ownership. The report assesses 37 providers in three quadrants and names NTT DATA a Leader in all three, with multiple other firms recognized as Leaders and CS Global IT as the 2026 global ISG CX Star Performer.
Information Services Group (Nasdaq: III) reported that its Asia Pacific ISG Index™ showed second-quarter 2026 combined ACV for commercial outsourcing (cloud-based XaaS plus managed services) rising 50.5 percent year on year to a record US $7.6 billion, the region’s fastest growth since Q4 2021.
Cloud-based XaaS ACV jumped 57 percent to US $6.6 billion, with IaaS up 59 percent to US $5.8 billion and SaaS up 49 percent to US $818 million. Managed services ACV increased 18 percent to just over US $1.0 billion, including ITO up 46 percent to US $810 million and BPO down 3 percent to US $129 million, while ER&D fell 53 percent to US $85.5 million. Q2 saw 54 managed services contracts, down 23 percent.
For first-half 2026, combined ACV rose 29 percent to US $14.3 billion, with XaaS up 32 percent to US $12.5 billion (87 percent of the total) and managed services up 10 percent to US $1.8 billion. ISG is maintaining its 2026 global managed services revenue growth forecast at 2.1 percent and raising its cloud-based XaaS forecast by 500 basis points to 30 percent.
Information Services Group (Nasdaq: III) reported that the Americas technology services market reached record second-quarter 2026 annual contract value (ACV) of $21.8 billion, up 39% year over year, according to the latest Americas ISG Index. This combined market includes cloud-based XaaS and managed services contracts of $5 million or more.
XaaS led growth, with ACV jumping 69% to a record $16.6 billion. Infrastructure-as-a-service (IaaS) surged 86% to $13.2 billion, while SaaS rose 23% to $3.4 billion, driven by demand for AI-related hyperscaler and software services. Managed services ACV fell 12% to $5.2 billion, as IT outsourcing dropped 23% to $3.6 billion, partly offset by 37% growth in BPO to $1.3 billion and a 9% rise in engineering services to $326 million.
For first-half 2026, the Americas combined market rose 36% to $42.0 billion, with XaaS up 61% to $31.1 billion and managed services down 6% to $10.9 billion. ISG maintained its 2026 global managed services revenue growth forecast at 2.1% and raised its XaaS growth outlook by 500 basis points to 30%.
Information Services Group (Nasdaq: III) released its 2026 ISG Provider Lens Private/Hybrid Cloud — Data Center Services report for the Nordics, finding enterprises increasingly choose AI-ready private and hybrid cloud infrastructure that combines local data residency, renewable energy and heat reuse to meet sovereignty, resilience and sustainability goals.
The study highlights rising demand for Nordic-only cloud instances, agentic AIOps to offset talent shortages, and advanced cooling such as liquid and immersion methods. ISG evaluates 54 providers across four quadrants, naming multiple Leaders and Rising Stars, and recognizes CS Global IT as the 2026 global CX Star Performer.