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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (III) has published its 2026 ISG Buyers Guides for Contact Centers, highlighting how AI is expanding the role of contact centers from cost-focused units to customer engagement hubs. The research covers eight guide segments, including healthcare, insurance, retail, AI self-service, customer interaction analytics and workforce engagement management, and assesses products from 44 software providers across five evaluation categories.
NiCE ranked as the top Overall Leader in seven of the eight guides, with Verint, Genesys and Salesforce frequently following in various segments. UJET was named top Overall Leader among emerging providers. Many vendors, including Content Guru, Five9, Genesys, Microsoft, RingCentral, Salesforce, Talkdesk, Verint, Zendesk and Zoom, were rated Exemplary in one or more categories, while firms such as AWS, Cisco, Google Cloud, 8x8 and UJET received Innovative ratings in specific areas.
Information Services Group (III) has released its 2026 ISG Provider Lens® Future of Work Services report for Brazil, highlighting how enterprises are reshaping workplace technology around AI, automation and digital employee experience.
The report notes Brazil’s digital workforce is projected to reach 32.5 million professionals in 2026, or 31 percent of employed people, as companies adopt hyperautomation, agentic AI, self-healing systems and as-a-service models to improve productivity and cost predictability. ISG evaluates 32 providers across four workplace-service quadrants, naming DXC Technology, Stefanini and Unisys as Leaders in all four, and recognizing several others, including Accenture, Kyndryl, TIVIT and Infosys, for leadership or Rising Star status. Infosys is named ISG’s global CX Star Performer for 2026.
Information Services Group (III) released its 2026 ISG Buyers Guides for Learning and Development, analyzing how enterprise learning platforms are evolving from compliance-focused systems to integrated solutions for skills development and workforce readiness.
The research covers 31 providers across three categories: Learning Platforms, Learning Content Platforms and Learning and Development Suites, rating them on Overall, Product Experience, Capability, Platform and Customer Experience. Oracle, Schoox and Cornerstone were named top Overall Leaders for Learning Platforms and Learning and Development Suites, while Udemy led Learning Content Platforms, followed by Cornerstone and Skillsoft. The guides highlight trends such as ontology-based learning, AI-assisted administration and a shift toward relevance and measurable value in learning content.
Tredence (III) has been named a global Leader in the 2026 ISG Provider Lens Specialty Analytics and AI Services, Supply Chain report. The assessment focuses on portfolio attractiveness and competitive agility in supply chain analytics and AI.
The recognition highlights Tredence’s work on self-healing supply chains, built on unified data, agentic AI, and real-time execution. ISG cites the firm’s domain-led analytics, agentic visibility and planning, and GenAI-powered command centers that aim to improve planning accuracy and continuous optimization.
Information Services Group (III) announced more than 700 finalists for the 2026 ISG Women in Digital Awards, spanning the Americas, EMEA and Asia Pacific. Finalists and judges are featured in an online eBook, and regional winners will be honored in live virtual ceremonies in September.
Awards will be given in five categories—AI Champion, Digital Innovator, Rising Star, Rock Star Leader and Women’s Advocate—plus one Digital Titan of the Year per region. The program is part of the ISG Women in Digital community, created in 2018 to support women’s advancement in the digital and technology sectors.
Information Services Group (III) has released its 2026 ISG Provider Lens® Private/Hybrid Cloud — Data Center Services report for France, highlighting how digital sovereignty is shaping hybrid cloud strategies. Enterprises are moving AI and data-intensive workloads into more controlled private and hybrid environments to meet regulatory and sovereignty requirements.
The report notes that France is expanding domestic computing infrastructure as part of its national AI strategy, with more than €109 billion in AI-related investments announced at the 2025 AI Action Summit in Paris. Organizations increasingly treat compliance with SecNumCloud and EU jurisdictional control as a baseline, emphasize built-in resilience and ransomware recovery, and demand explicit local governance from providers. The study evaluates 58 providers across four quadrants and names Orange Business a Leader in all of them, with several other firms recognized as Leaders or Rising Stars.
Information Services Group (III) has released its 2026 ISG Buyers Guides for Cybersecurity, analyzing how AI-enabled, interoperable security platforms help enterprises protect complex hybrid and multicloud environments.
The research assesses 123 products from 99 software providers across five platform categories: Endpoint Detection and Response (EDR), Identity and Access Management (IAM), Non-Human Identities (NHI), Security Information and Event Management (SIEM) and Data Recovery Platforms. ISG rates products in five evaluation dimensions and names top providers as Leaders, Exemplary or Innovative. Microsoft is the top Overall Leader in four guides (EDR, IAM, NHI and Data Recovery), while Splunk leads SIEM. The guides emphasize AI-driven analytics, automation, identity-centric security and continuous data protection as core capabilities for modern cybersecurity.
Information Services Group (Nasdaq: III) released its 2026 ISG Buyers Guides for Analytics, evaluating 60 analytics and AI software providers across six segments, including AI Analytics and sector-specific healthcare, manufacturing and retail analytics. The research finds AI, including generative and agentic AI, is rapidly becoming embedded in analytics platforms, automating data preparation, insight generation and execution of actions.
ISG rates vendors across five categories and designates Overall Leaders, Exemplary and Innovative providers. Oracle is named top Overall Leader in all guides covering established providers, while Kyvos leads the Emerging Providers guide, followed by Sigma and Hex.
Information Services Group (Nasdaq: III) announced the winners of the second annual 2026 ISG Paragon Awards Asia, honoring excellence in sourcing and technology, at a gala in Singapore on August 26, 2026.
Winners include Tata Consultancy Services with CapitaLand Shared Services for Best-in-Class Excellence; Avanade Asia with National Healthcare Group Singapore for Community and Social Excellence; Tata Consultancy Services with Tamil Nadu Police (SCRB) for Innovation; and Tata Consultancy Services with State Bank of India for Transformation. Partnership of the Year went to Avanade, Inland Revenue Authority of Singapore, Microsoft and Accenture. HCLTech and Prudential Health India received a Distinction for AI Excellence for their application of AI to deliver meaningful outcomes.
According to ISG, the awards highlight bold ideas, collaboration, disciplined execution and responsible AI that convert technology innovation into benefits for communities and measurable business impact across Asia.
Information Services Group (Nasdaq: III) will host the 2026 ISG AI Impact Summit London on September 9–10 at the Park Plaza Victoria London, focusing on strategies for building AI-driven autonomous enterprises. Senior leaders from Lloyds Banking Group, NatWest, Ogilvy, AstraZeneca, Diageo, Reckitt, Carlsberg, Shell and others will discuss AI operating models, governance, data readiness and ROI.
The event features keynotes on the “digital cold war,” AI transformation and AI economics, panels on sovereign AI, data governance and delivery discipline, an ISG Startup Challenge, and sessions on the EU AI Act and AI-focused partnerships. Sponsors include DXC Technology, Wipro, Stefanini Group, Tata Communications, NTT DATA, Accenture and others.