Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (III) announced the 2026 North America winners of its Software Innovation Awards and Paragon Awards.
ISG Software Research analysts selected SoundHound AI for overall software innovation, Celonis for artificial intelligence, Legion Technologies for business and technologies, Minitab for industries and Veeam for information technology. An independent panel selected the Paragon winners under a new methodology with five subcategories within each award category. Winners of both programs were recognized at a September 24 gala in Dallas.
Information Services Group (III) named the 2026 Women in Digital Awards winners for EMEA at a September 24 virtual ceremony.
Filipa Chambel of Elanco won gold for Rising Star; Anna Somaiya of DiversITy-talent for Women’s Advocate; Ann-Marie Gallacher of NHS 24 for Digital Innovator; Tanuja Randery of Amazon Web Services for Rock Star Leader; and Kriti Sharma of IFS Nexus Black for AI Champion. Judges also named Dr. Pauldy Otermans of the Otermans Institute Digital Titan of the Year for EMEA. Silver and bronze winners were recognized in the five gold-award categories.
Information Services Group (III) published its 2026 U.S. AI-Driven ADM Services report on September 24, 2026, examining AI in application services.
ISG finds that U.S. enterprises are using AI across software development, testing and operations while seeking human oversight and traceable changes. The report evaluates 59 providers across six service categories. It describes AI-assisted work on aging applications, application support and continuous testing. Enterprises are also checking AI-based applications for issues including bias, inaccurate outputs and security risks before release.
Information Services Group (III) published its 2026 report on AI-driven application services in Europe on September 24, 2026. The report finds that European enterprises are extending generative AI beyond coding assistance and using it across software development and maintenance. They increasingly favor updating older applications in stages, with AI-assisted documentation, code transformation and automated testing.
The report evaluates 35 providers across application development outsourcing, managed services and quality assurance. It names Accenture, Capgemini, Cognizant, DXC Technology, HCLTech, Infosys and Wipro as Leaders in all three categories. European buyers also increasingly seek flexibility to use different AI models and their own AI agents.
Information Services Group (III) published its 2026 Asia Pacific report on AI-driven application development and maintenance on September 23. The report evaluates 38 providers across development outsourcing, managed services and quality assurance.
It finds that enterprises are using AI in requirements analysis, code generation and testing while maintaining oversight of security and quality. Organizations are assessing older systems and sequencing modernization before moving selected workloads toward cloud-native architectures. Accenture, Capgemini, Cognizant, DXC Technology, HCLTech, IBM, Infosys, TCS, Tech Mahindra and Wipro are named Leaders in all three categories.
Information Services Group (III) released its 2026 State of Enterprise AI: The AI Value Gap report, finding that large enterprises expect the share of work performed autonomously by AI to nearly double by the end of 2027.
The global survey of 400 senior decision makers shows AI is improving decision quality and creating new AI-related roles, each up an average of 4.3 percent, yet business and financial outcomes often lag expectations. Today, 55 percent of AI-enabled work is human-led and less than 7 percent is fully autonomous; by 2027, companies expect human-led work to fall below 40 percent and autonomous work to reach 13 percent. ISG segments firms into Value Realizers, Value Warriors and Value Seekers, and reports that 69 percent of companies are willing to keep increasing AI budgets if value continues at the current rate.
Information Services Group (III) launched ISG OneSource, an AI-enabled provider intelligence platform for software, service and technology providers, announced at the ISG Sourcing Industry Conference in Dallas.
The platform unifies access to ISG Provider Lens and ISG Software Research, giving users nearly 9,000 research documents, with about 25 new reports added each week. It is powered by the AskISG natural-language capability and preconfigured prompts tailored to provider workflows, helping teams address decisions such as where to compete and how to differentiate. ISG OneSource will be available to ISG Research subscribers in the coming weeks and is also used internally by ISG advisors, who influence more than $200 billion in annual sourcing spend.
Information Services Group (III) has published its 2026 ISG Provider Lens® Public Sector Services and Solutions report for the U.K., highlighting a shift by U.K. public sector bodies toward platform-based, reuse-first digital delivery and AI-ready services under a consolidated government blueprint.
The report describes how departments are modernizing legacy systems, consolidating hosting, and standardizing identity and security tools, with procurement increasingly demanding reusable components, strong security assurance schemes such as GovAssure, and responsible, explainable AI. It evaluates 62 providers across six service quadrants, naming Capgemini, IBM and NTT DATA as Leaders in all six, and identifies additional Leaders, Rising Stars and NRI as the global ISG CX Star Performer for 2026.
Information Services Group (III) announced the 2026 ISG Women in Digital Awards winners for the Asia Pacific region, honoring women for their contributions in digital and technology roles.
Gold winners were named across six categories: Rising Star (Deepthi Sudharsan, RiskSpan), Women’s Advocate (Heather Langton, Spark New Zealand), Digital Innovator (Shyamala Chandrasekar, HCLTech), Rock Star Leader (Sandhya Arun, Wipro), AI Champion (Aarti Kapur, Hamsa AI Labs) and Digital Titan of the Year (Meenu Bagla, Microland Limited). Silver and bronze winners and luminary finalists were also recognized. The 2026 global program had more than 700 finalists, with Americas winners announced on September 10 and EMEA winners to be announced on September 24.
Information Services Group (III) has released its 2026 ISG Provider Lens® Enterprise Service Management Services report for the U.S., finding that enterprises are expanding ESM across business functions to build AI-ready, autonomous yet accountable operations.
The study highlights investments in data modernization, observability and predictive capabilities, and evaluates 30 providers. Accenture, Capgemini, Cognizant, Genpact, HCLTech, Infosys, LTM, TCS, Tech Mahindra and Wipro are named Leaders in all three assessed quadrants.