Information Svrs - III STOCK NEWS

Information Services Group (ISG) (Nasdaq: III) has announced a new research study examining contact center service providers that use generative AI and other technologies to enhance customer experience services. The study will result in the ISG Provider Lens™ reports, set for release in October 2025.

The research will evaluate over 90 contact center service providers across three key quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX (AI & Analytics). The study will focus on providers helping enterprises optimize their KPIs and achieve business outcomes through AI-driven innovations.

The reports will cover the global market with specific focus on Australia, Brazil, and Europe. ISG analysts Hemangi Patel, Dr. Kenn Walters, and Adriana Frantz will lead the research for their respective regions. The study includes expanded customer experience data based on actual enterprise experiences with specific provider services.

Information Services Group (ISG) (Nasdaq: III) has announced a comprehensive study of Workday ecosystem providers across the U.S., Europe, and APAC regions. The research will culminate in the ISG Provider Lens™ reports, set for release in September 2025.

The study focuses on how providers leverage AI-driven solutions, including Workday Illuminate, predictive analytics, and intelligent process automation to enhance HR operations. The analysis will cover Workday's Spring 2025 release, featuring over 350 new innovations, including Workday Illuminate, Orchestrate, and AI agents for HR and finance.

The research will evaluate providers across four key quadrants:

• Transformation Services
• Deployment and Integration Services
• Performance and Optimization Services
• Innovation on Workday

Information Services Group (ISG) (Nasdaq: III) has announced a comprehensive research study of the VMware ecosystem, with results to be published in the ISG Provider Lens™ report in September 2025. The study will evaluate service providers' strengths and market competitiveness across three key quadrants: Build and Modernize IT Foundations, Optimize and Secure Operations, and Innovate and Scale Applications.

The research will assess providers offering services for infrastructure modernization, application development, platform optimization, and governance. ISG has distributed surveys to over 60 VMware ecosystem providers, focusing on their capabilities in helping enterprises leverage virtualization, hyperconverged infrastructure, security solutions, and application modernization.

The study responds to evolving IT trends including hyperscaler growth, containerization adoption, DevOps practices, Kubernetes management, cyber threats, and decentralized computing. VMware's adaptation to these changes includes solutions like VMware Cloud on AWS and the Tanzu platform for Kubernetes.

Information Services Group (ISG) (Nasdaq: III) has released a new report highlighting the transformative impact of AI-driven automation in the U.K. Salesforce ecosystem. The report focuses on Salesforce's Agentforce, which enables autonomous AI agents across the Customer 360 platform.

The 2025 ISG Provider Lens™ study evaluates 52 providers across six quadrants, emphasizing how the transition to an agent-first operational model is reshaping business operations. The report identifies several industry leaders, with Accenture, Cognizant, Infosys, TCS, and Wipro named as Leaders in four quadrants each.

Key findings indicate that successful integration of autonomous agents will require comprehensive enterprise governance frameworks and risk management protocols. The report suggests that early adopters of managed agent services could gain significant competitive advantages as AI agents become more prevalent in customer service delivery.

Information Services Group (ISG) reports that U.S. enterprises are heavily investing in Salesforce ecosystem technologies, particularly focusing on AI and data management capabilities. The research highlights that while Salesforce's U.S. revenue growth is slowing, there's strong demand for AI-enabled solutions in the mature CRM market.

Companies are prioritizing Salesforce Data Cloud with its Zero Copy capability, allowing access to original data sources without replication. The adoption of industry-specific clouds is increasing, despite higher costs, as they eliminate the need for customizing generic CRM applications.

Notably, midsize enterprises are embracing affordable AI-integrated solutions, with smaller companies emerging as aggressive AI adopters. The report evaluates 52 providers across six quadrants, with companies like Accenture, Cognizant, Deloitte, IBM, Infosys, TCS, and Wipro leading in multiple categories.

Information Services Group (ISG) (Nasdaq: III) announces its upcoming ISG Future Workplace Summit in New York on May 6-7, focusing on AI adoption strategies in the workplace. The event will feature leaders from Princess Cruises, Mondelez, McCann Worldgroup, Vantage Risk, and Saatva among others.

The summit will explore how organizations can leverage AI and emerging technologies to enhance collaboration, employee engagement, and human capital management. Key discussions include workplace location strategies, cyber security, and the impact of tariffs on technology initiatives. The event features panel discussions, including 'Digital First, Office Second, Hybrid, or All-In' and 'Think Before You Click: Building a Cyber-Smart Workforce.'

The ISG Startup Challenge will showcase innovations from PeduL, PhoneScreen AI, and Giggr Technologies. Day two highlights include sessions on employee engagement in tech-driven environments, practical AI usage, and workforce upskilling initiatives.

Asia Pacific's IT and business services market demonstrated robust growth in Q1, with combined market ACV rising 10% year-over-year to US $5.3 billion. This marks the region's fifth consecutive quarter of growth, primarily driven by strong cloud services demand.

The as-a-service (XaaS) segment showed impressive performance, increasing 19% to US $4.5 billion. Within XaaS, IaaS grew 18% to US $3.95 billion, while SaaS surged 30% to US $556 million.

However, managed services experienced a significant decline, dropping 26% to US $778 million - its weakest performance since Q3 2023. The total number of managed services contracts decreased by 14% to 57, with smaller deals (US $5-9 million) declining 26%.

By industry, media/telecoms showed triple-digit growth, while manufacturing rose 7%. Geographically, Japan and India posted double-digit growth, while Australia-New Zealand declined 35%, and Southeast Asia and China both fell over 70%.

Information Services Group (ISG) (Nasdaq: III) has announced a comprehensive research study examining AWS cloud platform partners, with results to be published in the ISG Provider Lens™ AWS Ecosystem Partners reports in September 2025.

The study will evaluate over 350 AWS partners across five key quadrants:

• AWS Professional Services
• AWS Managed Services
• AWS Enterprise Data Modernization and AI Services
• AWS SAP Workloads
• AWS Brazil Public Sector – Technology Services

The research focuses on partners' capabilities in leveraging AWS for AI adoption, including Amazon Bedrock, Q, Titan, and Nova foundation models. The study will cover providers' abilities to deliver industry-specific solutions, data security through Zero Trust implementations, and compliance solutions. Geographic coverage includes the U.S., U.K., Germany, Brazil, Mexico, and Asia Pacific regions.

Information Services Group (ISG) reports strong growth in Americas' IT and business services sector for Q1, with combined market ACV reaching $14.5 billion, up 19% year-over-year. The growth was primarily driven by cloud-based XaaS services, which surged 33% to reach $9.2 billion.

Managed services segment showed slight pressure, declining 0.4% to $5.3 billion. Notable industry gains were seen in financial services (+12%), consumer package goods (+47%), and media/telecoms (+31%). IT outsourcing rose 5% to $3.8 billion, while Business Processing Outsourcing fell 39% to $803 million.

ISG presents two forecasts for 2025: A base scenario with 18% XaaS growth and 1.3% managed services growth, and a more bearish scenario with 15% XaaS growth and -2.4% managed services growth, considering potential impacts from trade policies and geopolitical tensions.