Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (III) published its 2026 U.S. health and welfare benefits administration report, evaluating the capabilities of 16 providers. ISG finds that employers are seeking integrated platforms, automated workflows and employee support as healthcare costs and benefits complexity rise. The report names Alight, Aptia, bswift, Businessolver, TELUS Health and WTW as Leaders in its benefits administration services quadrant.
Information Services Group (Nasdaq: III) reported third-quarter EMEA technology services annual contract value of $14.9 billion, up 56% year on year. The combined market covers managed services and cloud-based infrastructure and software services. Cloud-based services rose 85% to $10.6 billion, including infrastructure services up 106% to $9.1 billion and software services up 17% to $1.5 billion.
Managed services rose 12% year on year to $4.3 billion, but fell 10% from the second quarter. Contract awards fell 2.4% year on year to 241, while mega-deals increased to six from two. Nine-month combined contract value rose 43% to $39.8 billion. For 2026 globally, ISG maintained its managed services growth forecast at 2.1% and raised its cloud-based services forecast to 60% from 30% last quarter. It expects infrastructure services growth of 80% and software services growth of 12.5%.
Information Services Group (III) published its 2026 global Finance and Accounting Outsourcing Services report, evaluating providers across four service categories.
The research covers 33 providers in invoice-to-pay, order-to-cash, accounting and tax services, and financial planning and analysis. ISG finds that enterprises are redesigning finance operations around cash management and controls, using AI under human oversight and combining outsourcing with internal teams and shared services. The report also examines financial talent shortages and the need for reliable data foundations. It names 11 providers as Leaders in all four categories and recognizes HCL as its global customer-experience Star Performer for 2026.
Information Services Group (Nasdaq: III) reported that global infrastructure services spending more than doubled in the third quarter of 2026. Its ISG Index measures commercial outsourcing contracts with annual contract value (ACV) of $5 million or more. Combined market ACV rose 63% year over year to $52.5 billion, the highest quarterly growth rate recorded by ISG.
Infrastructure-as-a-service ACV rose 115% to $35.5 billion, while software-as-a-service increased 21% to $5.6 billion. Managed services grew 2.1% to a record $11.3 billion, but contract volume fell 8% to 722 awards. ISG raised its 2026 cloud-based services growth forecast to 60%, from 30%, while maintaining its managed services forecast at 2.1%. It expects infrastructure services growth of 80% and software services growth of 12.5%. These figures describe the technology services market, not ISG's own financial results.
Information Services Group (III) launched ISG Marketing Advisory, a consulting, design and implementation practice for enterprise marketing leaders.
The practice offers marketing investment benchmarking, operating-model and strategy design, optimization of technology and service-provider relationships, and governance frameworks. ISG says the services aim to connect marketing investment with measurable financial returns. The launch accompanies research based on a survey of 400 executives at large global organizations, including marketing leaders, examining gaps between AI investment, productivity gains and financial results.
Information Services Group (III) published its 2026 Record to Report Buyers Guides, assessing software for financial reporting across 23 providers. The three guides cover record to report—the process from recording transactions to reporting financial results—financial consolidation and financial close.
OneStream ranked as the top Overall Leader in all three guides. Oracle and BlackLine followed in Record to Report, Board and Oracle in Financial Consolidation, and BlackLine and Oracle in Financial Close. ISG expects half of midsize and larger enterprises to use close management software by 2028.
Information Services Group (III) published a European medical device digital services report examining the shift toward continuous product development and post-market management. ISG finds manufacturers are prioritizing measurable business value and tested deployment models before scaling technology investments.
The 2026 ISG Provider Lens Medical Device Digital Services report for Europe evaluates 30 providers across three categories. Its findings describe manufacturers integrating engineering platforms, regulatory expertise and digital traceability, while using connected-device data to guide ongoing improvements. The report is available to subscribers or for one-time purchase.
Information Services Group (Nasdaq: III) published a U.S. research report examining medical device manufacturers’ shift toward complete product lifecycle investment. The 2026 ISG Provider Lens Medical Device Digital Services report finds that connected devices are bringing engineering, regulatory affairs, quality management, cybersecurity and post-market operations closer together. ISG identifies growing attention to AI oversight and shared data linking field performance to product decisions.
The report evaluates 25 providers across three quadrants, covering digital engineering, regulatory compliance and quality assurance, and AI-driven post-market services. Eight providers are named Leaders in all three quadrants. The report is available to subscribers or for one-time purchase.
Information Services Group (Nasdaq: III) published research examining how Australian public-sector organizations are redesigning services around data, trust and outcomes. The 2026 ISG Provider Lens Public Sector Services and Solutions report for Australia finds agencies prioritizing AI adoption, cloud rationalization and cybersecurity alongside simpler citizen interactions. ISG says agencies are adopting reusable platforms and common standards to support secure data sharing across government.
The report evaluates 57 providers across five quadrants. Accenture, Capgemini and Infosys are named Leaders in all five. The research is available to subscribers or for one-time purchase.
Information Services Group (Nasdaq: III) published its 2026 Buyers Guides for Revenue and Recurring Billing, assessing 50 software providers. The three guides cover revenue intelligence, recurring billing and configure, price and quote software. ISG finds that enterprises are integrating AI to automate revenue activities and improve visibility, and forecasts that one-third will use generative AI in revenue lifecycles by 2028.
Salesforce ranked as the top Overall Leader in Revenue Intelligence, Zuora in Recurring Billing and Oracle in Configure, Price, Quote. The research involved more than a year of market and product analysis and was not sponsored or influenced by software providers.