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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (Nasdaq: III) has launched a research study on multi public cloud solution providers, with findings to appear in an ISG Provider Lens® report titled Multi Public Cloud Solutions, scheduled for December 2026. The study evaluates software platforms that help enterprises manage cost, reliability and security in distributed, AI-driven multicloud environments.
ISG is surveying more than 75 providers and will assess three quadrants: Multicloud FinOps Platforms, Multicloud Observability Platforms and Multicloud Security Platforms. The global report will include expanded customer experience data and is intended to support enterprise buyers and ISG advisory work.
Information Services Group (Nasdaq: III) launched a new ISG Provider Lens® research study on service providers that modernize contact center operations and customer experience (CX) using AI and intelligent service delivery. The resulting Contact Center — Customer Experience Services reports are scheduled for release in December 2026.
The study will assess providers across two quadrants, Intelligent CX Operations and CX Modernization Services, with geographically focused coverage of Australia, Brazil, Europe and the global market to support enterprise buying and transformation decisions.
Information Services Group (Nasdaq: III) has released its 2026 ISG Provider Lens® Future of Work — Services report for the U.K., highlighting how enterprises are embedding governed, AI-augmented operations into everyday workflows and prioritizing employee experience, productivity outcomes and responsible AI adoption.
The report assesses 43 providers across five workplace-related quadrants, naming Accenture, Capgemini, Fujitsu, HCLTech, Infosys, TCS and Wipro as Leaders in four quadrants each, and recognizing several others as Leaders or Rising Stars. Deutsche Telekom is named the global ISG CX Star Performer for 2026, based on Voice of the Customer survey scores. The report is available to subscribers or via one-time purchase, with a customized version offered by Computacenter.
Information Services Group (Nasdaq: III) has published its 2026 ISG Provider Lens Cybersecurity — Services and Solutions report for Switzerland, highlighting that Swiss enterprises are increasingly outsourcing cybersecurity amid budget constraints, talent shortages, AI-enabled attacks and sovereignty requirements favoring in-country managed security services.
The report assesses 38 providers across five security quadrants, including post-quantum encryption consulting. It names InfoGuard and Swisscom as Leaders in all quadrants, multiple global firms as multi-quadrant Leaders, and recognizes EY as the global ISG CX Star Performer for 2026 among cybersecurity providers.
Information Services Group (Nasdaq: III) has released its 2026 ISG Provider Lens global Insurance Services – Property and Casualty (P&C) BPO report, stating that P&C insurers are redesigning operations around agentic AI, decision-centric workflows and adaptive operating models, rather than replacing core systems.
According to ISG, insurers are using AI agents in underwriting, claims and customer service, supported by orchestration layers that link legacy and AI platforms. The report evaluates 38 providers, naming multiple leaders, two Rising Stars (HCLTech, Infosys) and Sutherland as the 2026 global ISG CX Star Performer.
Information Services Group (Nasdaq: III) released its 2026 ISG Provider Lens® global Insurance Services — ITO report, highlighting how insurers are redefining IT outsourcing as a strategic tool for agility, resilience and long-term transformation. According to ISG, insurers are shifting from wholesale system replacement to phased modernization that lets legacy and cloud-native platforms coexist while reducing operational risk.
The report says insurers increasingly adopt governed, explainable AI across underwriting, claims, fraud detection, IT operations and customer engagement, and prefer providers that can scale AI within compliant operating models. ISG evaluates 45 providers, naming 18 as Leaders, two as Rising Stars and Sutherland as the global ISG CX Star Performer for 2026. The report is available via subscription or one-time purchase, with customized versions offered by Hexaware and NTT Data.
Information Services Group (Nasdaq: III) has published its 2026 ISG Provider Lens® Cybersecurity — Services and Solutions report for Germany, highlighting growing enterprise reliance on external cybersecurity providers amid talent shortages, stricter regulation, AI-driven threats and emerging quantum-computing risks to encryption.
The report, which for the first time assesses post-quantum encryption consulting, evaluates 71 providers across six quadrants, including Strategic and Technical Security Services, Next-Gen SOC/MDR (enterprise and midmarket), Post-Quantum Encryption Consulting, and Data Leakage/Loss Prevention and Data Security. It names IBM as a Leader in five quadrants, and identifies multiple other Leaders and Rising Stars, while also noting expanding demand for managed security services, EU-based security operations centers and AI-assisted monitoring. According to ISG, customized report versions are available from selected providers, and the full Germany cybersecurity report can be accessed via a dedicated purchase webpage.
Information Services Group (Nasdaq: III) has released its 2026 ISG Provider Lens® Future of Work — Services report for Australia, finding that organizations are moving beyond basic digital enablement toward AI-driven, outcome-focused workplace models. Australian enterprises are embedding AI into collaboration tools, service management and workflows to automate routine tasks, enhance decision support and support hybrid work at scale.
The report highlights growing use of digital experience monitoring and experience-level agreements, consolidation of workplace platforms and closer alignment between IT, HR, facilities and business operations. It evaluates 33 providers across four workplace-service quadrants, naming multiple Leaders and Rising Stars, and identifies Infosys as the 2026 global ISG CX Star Performer for customer experience.
Information Services Group (Nasdaq: III) has released its 2026 ISG Provider Lens® Network — Software-Defined Solutions and Services report for the U.S., highlighting rapid adoption of software-defined networking (SD-networking) driven by cloud migration, distributed workforces and AI workloads.
The report notes growing use of SD-WAN, SASE and managed/co-managed networking to enhance security, resilience and centralized management. ISG evaluates 37 providers across Managed SD-WAN Services, Edge Technologies and Services (including Private 5G) and SASE, naming multiple Leaders and Rising Stars, and recognizes Deutsche Telekom as the 2026 global ISG CX Star Performer.
Information Services Group (Nasdaq: III) released its 2026 ISG Provider Lens Cybersecurity — Services and Solutions report for Brazil, finding that Brazilian enterprises are shifting from reactive cybersecurity toward strategic, business-aligned approaches amid rising digitalization, Pix expansion, 5G and cloud-based government services.
The report highlights growing use of continuous monitoring, AI-assisted threat analysis, next-gen SOC/MDR and risk-based vulnerability management, and evaluates 71 providers across six quadrants, naming multiple Leaders and Rising Stars and recognizing EY as the 2026 global ISG CX Star Performer in cybersecurity.