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Information Services Group (ISG) (Nasdaq: III) has initiated a research study examining payroll service providers in the U.S. and globally. The study will result in two ISG Provider Lens™ reports on Payroll Managed Services, scheduled for September release.

The research focuses on providers leveraging AI-powered automation to enhance payroll processes, improve compliance, and reduce manual effort. ISG has distributed surveys to over 80 payroll managed services providers, evaluating services across two key quadrants:

• Managed Payroll Services: U.S. - covering providers handling U.S. payroll operations
• Multi-county Managed Payroll Services - assessing providers offering services outside the U.S.

The study addresses the growing demand for external payroll expertise amid increasing hybrid work models and complex government regulations. ISG highlights how AI platforms are enabling providers to customize payroll experiences for individual customer needs, promoting a more human-centric approach to payroll management.

Information Services Group (ISG) (Nasdaq: III) has released a new report highlighting how enterprises are transforming their Global Capability Centers (GCCs) into strategic digital hubs. The 2025 ISG Provider Lens™ report reveals that GCCs are evolving beyond traditional cost-saving operations into centers of excellence for AI-enabled automation, analytics, and cybersecurity.

Companies are increasingly adopting cloud-first architectures for their GCCs, with many service providers forming alliances with hyperscalers and tech startups. The report identifies multiple GCC setup options, including greenfield projects, build-operate-transfer arrangements, and multi-location hybrid models.

According to ISG, GCCs are expected to become autonomous, AI-driven decision-making units within this decade, with agentic AI analyzing processes and GenAI supporting activities like financial forecasting. The report evaluates 28 providers, naming Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG, and TCS as Leaders in multiple categories.

ISG (Nasdaq: III) reports strong Q1 2024 performance in European IT and business services, with combined market ACV reaching a record $9.1 billion, up 23% year-over-year. The growth was driven by both managed services (up 13% to $4.4 billion) and XaaS (up 34% to $4.7 billion).

Key highlights include:

• 279 managed services contracts signed, including three mega deals
• ITO grew 26% to $3.5 billion
• BPO declined 40% to $530 million
• ER&D services increased 52% to $377 million

Geographically, France led with 86% growth, followed by DACH at 35.5%. However, ISG warns of potential market volatility due to U.S. tariffs and possible retaliatory measures, which could lead to longer decision cycles and reduced discretionary spending, particularly in manufacturing, retail, automotive, and financial services sectors.

Information Services Group (ISG) (Nasdaq: III) has initiated a comprehensive research study examining enterprise service management (ESM) providers and solutions. The study will result in two ISG Provider Lens™ reports: one focusing on ESM Services in the U.S. market and another on ESM Software globally, both scheduled for September release.

The research encompasses over 140 U.S. ESM service providers and 40 global software providers, evaluating their capabilities across multiple quadrants including Consulting and Advisory Services, Implementation and Integration Services, and Managed Services for Converged IT and Business Operations. The software report will assess Enterprise Service and Workflow Management Platforms.

ESM has evolved from IT service management (ITSM) to now cover various business functions like HR, finance, operations, and customer service. Providers are developing AI-driven decision engines to optimize workflows, enhance predictive analytics, and streamline service orchestration between business and IT operations.

ISG Index™ reports strong Q1 2024 performance in global IT and business services, with combined market ACV up 18% to record $28.8 billion. XaaS segment reached record $18.4 billion (up 30%), while managed services grew 2% to $10.5 billion.

Key highlights include record IaaS reaching $13.9 billion (up 34%), with top three hyperscalers accounting for 75% of ACV. SaaS achieved best quarter ever at $4.5 billion (up 19%). IT outsourcing grew 12% to $7.8 billion, while BPO declined 39% to $1.5 billion.

For 2025, ISG presents two scenarios based on tariff uncertainty: Optimistic case projects 18% XaaS growth and 1.3% managed services growth. Conservative scenario estimates 15% XaaS growth and -2.4% managed services decline if tariff uncertainty extends.

Information Services Group (ISG) (Nasdaq: III) has announced a comprehensive research study focusing on AI-Driven Application Development Management (ADM) services. The study will evaluate providers integrating generative AI into their application development portfolios, with results to be published in October 2025.

The research will assess over 125 ADM service providers across six key quadrants: Application Development Outsourcing, Application Development Projects, Application Managed Services (GSIs), Application Managed Services (SIs), Application Quality Assurance, and Continuous Testing Specialists.

The study emphasizes providers' capabilities in implementing AI-enhanced tools for streamlining development activities, including requirements analysis, design, and coding. The research will cover markets in the U.S., Brazil, Europe, and Asia Pacific regions, focusing on providers that deliver measurable business outcomes through GenAI and intelligent agents integration.

Information Services Group (ISG) reports enterprises are increasingly adopting AI-powered software platforms for smarter IT management, according to their latest research. Through 2026, ISG projects 40% of enterprises will fund AIOps strategies to streamline operations and optimize resources.

The research highlights the growing importance of AI in IT management across several key areas:

• AIOps and holistic observability for real-time monitoring and issue prediction
• GenAI-driven tools for incident management and resource allocation by 2027
• FinOps adoption, with 20% of enterprises expected to invest in coordinated IT-finance efforts through 2026

ISG's 2025 Buyers Guide evaluated 43 providers across five platform categories. Key leaders emerged: Splunk led in IT Operations Management, Dynatrace in AIOps, Datadog in FinOps, and ServiceNow dominated both IT Observability and IT Service Management categories.

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has scheduled the release of its first-quarter financial results for Thursday, May 8, 2025, at approximately 4:15 p.m. ET.

The company will host a conference call with investors and analysts on Friday, May 9, at 9 a.m. ET. U.S. participants can dial +1 (800) 715-9871, while international participants should call +1 (646) 307-1963, using security code 9414856. Participants are advised to dial in five minutes before the start time. The call recording will be available on ISG's investor relations page for about four weeks afterward.

Information Services Group (ISG) (Nasdaq: III) Australia has achieved Great Place to Work Certification™ for the fourth consecutive year, based on a confidential employee survey conducted by the Great Place To Work® Institute. The certification reflects strong workplace culture metrics, with 77% of employees rating it as a great place to work - an 8% increase year-over-year.

With nearly 70 professionals in Australia, ISG provides advisory services across Asia Pacific in AI strategy, sourcing solutions, managed governance, risk assessment, benchmarking, and operations design. The survey, which had 88% employee participation, highlighted positive feedback regarding workplace safety, fair treatment, flexibility, and collaborative culture.