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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
ISG Provider Lens™ report reveals that contact centers are swiftly adopting hybrid work models and leveraging advanced technologies to cater to evolving customer needs. The COVID-19 pandemic has accelerated changes in consumer behavior and service operations, prompting a 48% increase in annual contract value for BPO providers from H1 2020 to H1 2021. With a focus on social media, AI, and analytics, companies are reforming customer engagement. The report evaluates 29 providers across four quadrants, highlighting leaders like Concentrix and Teleperformance.
Enterprises face a talent shortage in vital IT areas, according to an expert from Information Services Group (III). During the All Day DevOps conference, Ola Chowning discussed a three-pronged strategy to address skill gaps in data intelligence, cybersecurity, and software development. Chowning emphasized leveraging service provider ecosystems, investing in workforce retention, and compensating skilled but less experienced workers. The ongoing labor shortage has intensified the need for both generalist and specialized skills, driven by rapid technological advancement and the pandemic's impact on digital transformation.
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The 2021 ISG Provider Lens™ report outlines significant changes in Australian contact centers due to the COVID-19 pandemic. Companies are increasingly adopting remote work, enhancing workforce engagement, and utilizing cloud-based solutions. The report highlights a growing trend towards personalized customer experiences through data analytics and AI technologies. Leaders in the industry include Datacom, ProbeCX, Sykes, TSA, and Wipro. The report predicts a shift towards self-service channels, with rising investments in digital solutions like chatbots, transforming customer interactions.
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The ISG Provider Lens™ report highlights the global shift towards app development services, driven by the COVID-19 pandemic. Companies are modernizing IT infrastructures and focusing on enhancing customer experience through digital innovation. The report examines three client archetypes seeking application development: Enterprise Modernization, Operational Excellence, and Packaged Software Implementations. It evaluates 19 ADM providers, with Atos, Capgemini, and Cognizant recognized as leaders across all archetypes. The trend underscores a significant shift in business strategy towards agile methodologies and flexible pricing models.
Information Services Group (NASDAQ: III) has announced a new research study focusing on service providers that support enterprise adoption and management of Salesforce solutions. The findings will be published in the ISG Provider Lens™ report titled Salesforce Ecosystem Partners, available in February. This report will analyze both implementation and managed application services across large enterprises and midmarket clients. The research involves over 120 Salesforce service providers and will include six quadrants illustrating the key services in the Salesforce marketplace.
The ISG Provider Lens™ report highlights a rising demand for application development and maintenance services in Germany, driven by the need for speed and cost-effectiveness amidst ongoing market changes. The report emphasizes the impact of the COVID-19 pandemic and Brexit on German enterprises, pushing them towards agile methodologies and digital solutions. Despite this shift, challenges remain, particularly in scaling agile practices and integrating DevOps effectively. The report evaluates 49 providers, naming leaders such as Atos and Capgemini, while identifying rising stars like HCL.
The latest ISG Provider Lens report highlights a significant shift in demand for automated Application Development and Maintenance (ADM) services in the Nordics, driven by the need to reduce costs amid high labor expenses. The report emphasizes the growing trend towards cloud-native applications, low-code/no-code platforms, and the adoption of BizDevOps and automation technologies. Key leaders in this space include Capgemini, HCL, TCS, TietoEVRY, and Wipro. Furthermore, the report outlines the evolving landscape of security measures that enterprises are considering throughout the application lifecycle.
Information Services Group (III) released the 2021 ISG Provider Lens™ report, highlighting U.K. companies' increasing reliance on application development and maintenance providers amid the challenges of COVID-19 and Brexit. The report notes a rapid growth in the application development market driven by digital demands, urgent decision-making, and cost optimization. However, Brexit is expected to cause a shortage of qualified software developers, hindering smaller firms. The report evaluates 41 providers, naming leaders in various quadrants, including Capgemini and Infosys.