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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
ISG Provider Lens™ report reveals that U.S. enterprises are rapidly transforming contact centers to enhance customer experiences and support remote work in response to the COVID-19 pandemic. The report highlights a shift towards digital channels, automation, and cloud adoption, emphasizing the need for seamless communication. Conduent, HGS, and others are recognized as leaders in customer experience services. With a mix of remote and office work becoming standard, companies are focusing on improving security and connectivity.
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Information Services Group (ISG) reported a record third-quarter revenue of $71 million, a 15% increase year-over-year, surpassing expectations. Net income rose to $4 million with GAAP EPS of $0.09 and adjusted EPS of $0.12. Adjusted EBITDA reached $10 million, a 24% increase compared to last year. The firm’s cash balance grew to $55 million, reflecting a 43% increase. ISG declared a fourth-quarter dividend of $0.03 per share. Guidance for Q4 projects revenues between $67 million and $69 million and adjusted EBITDA between $9 million and $10 million.
According to the ISG Provider Lens™ report, major enterprises in Germany are adopting hybrid work models post-COVID-19, allowing some employees to work part-time from home. The adoption varies, with banking and IT leading, while manufacturing lags. The report highlights barriers such as inadequate digitalization and unequal treatment of remote workers. It emphasizes the increasing demand for managed digital workplace services. Atos, Capgemini, and DXC Technology were named leaders in the report, which evaluates 32 service providers across three quadrants in workplace strategy.
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Bell Techlogix, recognized by the ISG in its 2021 Provider Lens report, ranks among the top U.S. managed services providers for digital workplace offerings. The company is classified as a Rising Star in the Mid-Market Quadrant and a Product Challenger in the Large Accounts and Public Sector Quadrants. Factors contributing to this recognition include its innovative Accelerate platform, automation advancements, and robust analytics capabilities.
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The 2021 ISG Provider Lens™ report highlights a growing trend among U.S. enterprises towards hybrid work models, enhancing employee experiences and productivity post-pandemic. The report, published by Information Services Group (NASDAQ: III), states that 72% of companies prioritize investments in virtual collaboration tools. With an anticipated lower office occupancy, firms are also expanding managed service requests, focusing on device management and AI-driven support. The report evaluates 33 providers and identifies leaders in the workplace transformation sector.
Information Services Group (Nasdaq: III) reported strong growth in the EMEA technology and business services market. The combined annual contract value (ACV) reached a record $6.5 billion, marking a 36% increase year-over-year. As-a-service ACV surged 59% to $3.3 billion, while managed services ACV grew 19% to $3.2 billion but showed a decline for the third consecutive quarter. For the year-to-date, the combined market generated $19.1 billion, a 27% increase, driven by significant activity in IaaS and SaaS solutions.