ISG to Study Providers of AI, Analytics for Supply Chains

Key Terms

digital twins technical

Digital twins are virtual replicas of physical objects, systems, or processes that simulate their real-world counterparts in real time. They allow users to monitor, analyze, and predict how the actual entity will behave under different conditions. For investors, digital twins can provide valuable insights into performance and potential risks, helping to make better-informed decisions.

generative ai technical

Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.

computer vision technical

Computer vision is technology that gives machines the ability to 'see' and make sense of images or video, turning pixels into usable information like object counts, measurements, or activity patterns. For investors, it matters because it enables automation, cost reduction and new product features across industries—from quality checks on factory lines to retail analytics—so companies that adopt effective computer vision can boost efficiency, reduce labor needs and create competitive advantages.

iot devices technical

Internet of Things (IoT) devices are everyday objects—like sensors, appliances, machines or wearables—that are fitted with connectivity and simple computing so they can collect and share data over the internet. Investors care because these devices can create recurring revenue from services and data, drive cost savings or new product lines, and introduce risks around security and scale that can materially affect a company’s growth and profitability.

machine learning technical

Machine learning is a set of computer programs that learn patterns from large amounts of data and improve their predictions or decisions over time, like a recipe that gets better each time it’s adjusted based on taste tests. For investors it matters because these systems can speed up analysis, spot trends or risks humans might miss, automate routine work, and potentially create competitive advantages or cost savings that affect a company’s performance.

ai technical

Artificial intelligence (AI) is technology that enables machines to mimic human thinking and learning, allowing them to analyze information, recognize patterns, and make decisions. For investors, AI matters because it can improve how businesses operate, create new products, or identify opportunities faster and more accurately than humans alone, potentially impacting company success and market trends.

analytics technical

Analytics involves examining data to identify patterns, trends, and insights that can inform decision-making. For investors, it’s like using a detailed weather forecast to plan for the future—helping them understand potential risks and opportunities. By turning raw information into understandable information, analytics supports smarter, more informed choices in financial activities.

customer experience (cx) technical

Customer experience (CX) is the overall impression and feelings a person has when interacting with a business or service, much like how a customer feels after visiting a store or using an app. It includes every touchpoint, from browsing to purchasing and support, shaping their satisfaction and loyalty. For investors, strong CX often indicates a company's ability to attract and retain customers, which can lead to long-term success.

Upcoming ISG Provider Lens^® report will evaluate services that help enterprises use data to make supply chains more predictive, efficient, resilient

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that optimize operational workflows and enhance supply chain execution using advanced, data-driven AI solutions.

The study results will be published in a comprehensive ISG Provider Lens^® report, called Specialty Analytics and AI Services — Supply Chain, scheduled to be released in May 2026. The report will cover companies that specialize in analytics and AI services for supply chain functions.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Supply chain operations are becoming increasingly dynamic due to volatile demand, expanding supplier networks, shifting regulations and rising costs. Enterprises using traditional rule-based models and siloed operations struggle to scale their supply chains across global networks and respond to disruptions. As a result, supply chain decision-makers are modernizing their ecosystems to enable data-driven, predictive decision-making. Companies are blending advanced analytics, computer vision, digital twins and generative AI to build resilient, adaptive and future-ready supply chains.

“Enterprises take in growing amounts of data from enterprise resource planning, industry operations and IoT devices, but fragmented and low-quality data often slows AI adoption,” said Namratha Dharshan, chief business leader at ISG. “Many organizations are accelerating investments in targeted AI solutions to unlock faster, smarter supply chain decisions.”

ISG has distributed surveys to more than 25 providers. Working in collaboration with ISG’s global advisors, the research team will produce one quadrant representing the specialty supply-chain analytics and AI services that typical enterprises are buying, based on ISG’s experience working with its clients. The quadrant is:

• Specialty Analytics and AI Services — Supply Chain, evaluating providers that deliver AI and analytics services to integrate supply chain data and modernize supply chain functions. The providers are assessed on their ability to synthesize data from multiple sources and use AI and ML to generate real-time, actionable insights.

The study will cover the global market for supply-chain specialty analytics and AI services and examine services available globally, excluding large service providers and platform vendors. ISG analysts Manav Deep Sachdeva and Saravanan M S will serve as authors of the report.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as supply-chain specialty analytics and AI service providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens^® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260213404337/en/

Press Contacts:



Laura Hupprich, ISG

+1 203-517-3100

laura.hupprich@isg-one.com



Julianna Sheridan, Matter Communications for ISG

+1 978-518-4520

isg@matternow.com

Source: Information Services Group, Inc.