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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (NASDAQ:III) presented the 2022 ISG Star of Excellence Awards™ to Atos, DXC Technology, and TCS for outstanding customer service. The awards were based on feedback from enterprise clients across various sectors. The ceremony took place during the ISG Sourcing Industry Conference in London. More than 1,000 service providers were evaluated, with winners recognized for excellence in areas like innovation, execution, and governance. The event highlighted the importance of business continuity in a post-pandemic world.
Information Services Group (III) announced the winners of the 2022 ISG Paragon Awards™ EMEA, recognizing innovative sourcing partnerships that enhance business success through technology. The awards ceremony took place on November 22 in London, showcasing nearly 100 submissions from 28 providers. Notable winners include UST with Wolters Kluwer for Excellence and Wipro with Diageo for Innovation. The event emphasizes the adaptability and ingenuity of service providers in catering to evolving enterprise needs post-pandemic.
Information Services Group (Nasdaq: III) reports a surge in demand for advanced customer experience (CX) capabilities as businesses adapt post-pandemic. The 2022 ISG Provider Lens™ Contact Center report identifies four archetypes of clients transforming their contact center operations through automation and analytics. Notable leaders across these archetypes include HGS, Sitel Group, Sutherland, and Teleperformance. The emphasis on digital customer experience technology is crucial as companies face challenges in hiring and retaining skilled agents.
According to a new report by Information Services Group (NASDAQ: III), French companies are gradually adopting software-defined (SD) networks, accelerating their digital transformation post-pandemic. The study finds that SD networking enhances agility and productivity for large and midsize firms, facilitating cloud migration and better application user experience. Companies are prioritizing network security and exploring fully managed SD-WAN services, which are growing rapidly. Local providers dominate the market, and the report evaluates 33 providers across five quadrants, naming several leaders.
Information Services Group (NASDAQ: III) has launched a research study focusing on service providers for Microsoft cloud-based products, leading to the upcoming ISG Provider Lens™ report, titled Microsoft Cloud Ecosystem 2023, set for release in March 2023. The report will evaluate providers supporting Microsoft Azure, Microsoft 365, Dynamics 365, and Power Platforms, aiding enterprises in assessing vendor relationships. The study includes surveys from over 150 providers, producing five quadrants to guide enterprise buying decisions and enhance cloud service utilization.
Mastek has been recognized as a Top 15 Sourcing Standout by Information Services Group (ISG) in its 3Q 2022 Global ISG Index™. This recognition showcases Mastek's strong performance among providers in the Americas, particularly in the Booming 15 category based on annual contract value over the past year. The company aims to enhance its market presence through organic and inorganic growth, highlighted by its recent acquisition of MST Solutions. Mastek's efforts to secure larger clients and expand its digital engineering and cloud services are set to drive business momentum in the region.
Information Services Group (III) has launched a research study examining the partner ecosystem for ServiceNow. The findings will be published in the ServiceNow Ecosystem Partners 2023 report in April. The report aims to help enterprises evaluate vendor relationships and services offered for implementing and managing ServiceNow solutions. The study will include insights from nearly 200 service providers and cover consulting, implementation, and managed services. This initiative is driven by rising demand for digital transformation to enhance customer experience.
Information Services Group (III) announced its upcoming ISG Provider Lens research series for 2023, which will feature 47 major provider evaluation studies across new areas like Organizational Change Management and Enterprise Training. The series will expand existing studies into new geographies and markets. This year, ISG will include client experience ratings to enhance its reports. Additionally, new content formats such as podcasts and briefings will provide accessible insights into industry trends, addressing challenges in remote and hybrid work environments.
The ISG Provider Lens™ report highlights that U.K. enterprises are significantly increasing investments in application development and management (ADM) services. The market is growing faster than the overall tech sector, driven by the need for advanced expertise and tools amidst talent shortages. Key trends include the rise of cloud computing and AI automation. The report identifies 48 providers, with companies like Accenture and Capgemini recognized as Leaders. However, challenges persist due to regulatory changes, supply chain disruptions, and increasing cybersecurity threats stemming from geopolitical tensions.
The latest ISG Provider Lens™ report reveals that Nordic enterprises are increasingly outsourcing IT to modernize application development amidst shifting business demands. Many applications still rely on legacy systems, prompting companies to adopt agile methodologies and automated solutions. Key concerns like inflation and cybersecurity risks are influencing this transformation. Major players, including Accenture and Capgemini, have been recognized as leaders in various service categories. The report evaluates 26 providers and highlights trends towards automation and continuous testing.