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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
ISG Provider Lens™ report highlights the growing adoption of cloud-native solutions in Germany, benefiting AWS and other hyperscale providers. As companies seek flexibility and cost control, 27% of organizations with over 50 employees are utilizing these solutions, up from 22% the previous year. Furthermore, 19% plan to adopt them within a year. The disruptions from COVID-19 and the Ukraine war are accelerating this trend, with an increased interest in managed services and cloud security due to rising cyberattacks. The report evaluates 50 providers, naming Accenture and Capgemini as leaders across all six quadrants.
Information Services Group (Nasdaq: III) announced that its Australian business has achieved the Great Place to Work Certification™ from the Great Place to Work Institute. This re-certification, based on a confidential employee survey, reflects a positive workplace culture with 67% of employees considering ISG Australia a great place to work. The survey results also revealed that 94% believe clients would rate ISG's service as 'excellent'. ISG Australia, nearing 100 professionals, delivers a variety of digital transformation services across the Asia Pacific region.
ISG Provider Lens released a report highlighting the importance of private and hybrid cloud solutions in digital transformation across various enterprises. The report indicates that organizations are increasingly adopting hybrid models that blend private and public clouds. Service providers are engaged to address IT skill shortages, leveraging intelligent monitoring and automation for efficient cloud management. The report categorizes enterprises into four archetypes based on their cloud maturity, with notable providers like Accenture and HCL recognized as leaders. The findings emphasize the shift towards agile, secure, and scalable IT infrastructures essential for modern business success.
Information Services Group (III) released a report indicating that U.K. enterprises are significantly investing in analytics services to enhance operations, customer experience, and employee engagement. The report notes that sectors such as utilities, hospitality, and logistics are at the forefront of this trend, with businesses increasingly focusing on analytics for environmental, social and governance (ESG) initiatives. Furthermore, demand for data governance and decision science is rising, indicating a shift towards data-driven strategies. The report evaluates 47 providers, recognizing leaders and promising newcomers, emphasizing the importance of local service providers.
Insurance companies in Australia are increasingly partnering with business process outsourcing (BPO) providers to tackle rising claims and evolving consumer expectations, according to a new report by Information Services Group (NASDAQ: III). The 2022 ISG Provider Lens™ highlights that escalating claims due to severe weather and data breaches significantly impacted insurers in 2022. Despite a challenging environment, insurers are modernizing technology and customer experiences, driven by competition from digital-native insurtechs. The report identifies leaders in the sector, including EXL, Genpact, and Wipro, emphasizing the pivotal role of outsourcing in navigating future demands.
U.S. enterprises are increasingly investing in data analytics services to enhance customer engagement and support decision-making, according to a new report by Information Services Group (NASDAQ: III). The report emphasizes that data is critical for business competitiveness, prompting companies to shift towards a data-driven culture. Many organizations, including large firms like Google and Apple, are adopting data-centric approaches to improve customer experiences and operational efficiency. The report evaluates 44 providers and identifies leaders across various analytics service categories, advocating for data literacy among businesses for improved outcomes.
Information Services Group (III) has initiated research studies to assess service and software providers in the power and utilities sector, focusing on their adaptation to renewable energy demands. The comprehensive ISG Provider Lens™ reports will cover various areas, including business process management, grid modernization, and customer experience, with findings expected in June 2023. The aim is to help enterprise buyers evaluate vendor relationships against industry pressures, like compliance and extreme weather challenges. Notably, technology is crucial for enhancing operational resilience and innovation as companies shift to sustainable practices.
State and local governments in the U.S. are increasingly outsourcing IT functions and migrating to public clouds, particularly AWS, according to a recent ISG Provider Lens report. This shift, driven by challenges from the COVID-19 pandemic, is aimed at modernizing outdated legacy systems to enhance service efficiency and flexibility. Public sector entities are partnering with a selective group of qualified providers to navigate these transitions. The report highlights that major players like Accenture and Deloitte are seen as leaders in various service categories. The shift represents a critical development in public sector digital transformation.
Information Services Group (III) has initiated a research study focusing on insurance platform solutions, set to be detailed in the upcoming ISG Provider Lens report scheduled for release in June. This report aims to assist enterprise buyers in evaluating their vendor options amid the industry's shift towards advanced technology platforms. The study targets over 70 solution providers, covering both life and retirement and property and casualty insurance sectors. The findings will provide insights into modern, cloud-based platforms that enhance product offerings and customer experiences, critical for insurers amid rising digital transformation demands.
Information Services Group (Nasdaq: III) has launched a research study focused on assisting enterprises in transitioning their SAP environments to S/4HANA. The findings will be detailed in the upcoming ISG Provider Lens™ report titled SAP Ecosystem, set for release in May 2023. The report will analyze service providers' capabilities in managing SAP workloads and related services. It will help enterprise buyers assess vendor relationships, crucial as thousands of SAP environments await transition by the end of 2027 when older software support ends.
This study involves over 105 providers and covers critical areas such as large and mid-market transformation services and managed application/cloud services.