Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
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Enterprises in Germany are increasingly investing in analytics platforms to leverage data for competitive advantage, according to a new ISG Provider Lens report. Highlights include:
- Growing awareness of big data drives adoption of analytics tools.
- Companies are scaling back investments due to economic challenges.
- Service providers have implemented advanced analytics applications to navigate supply chain disruptions.
- Qlik is named a leader in both analytics quadrants, with other significant players including Microsoft and IBM.
As data complexity grows, customized solutions for specific regional needs become crucial for success.
Information Services Group (III) is set to present key findings from its global Buyer Behavior Study at the ISG Xperience Summit on May 15-16 in San Francisco. The study, conducted in February 2023 with over 250 senior executives, reveals that 48% view customer experience as a critical strategic priority, while 53% will shield it from budget cuts. This highlights the importance of sustaining customer relationships for long-term growth, especially in uncertain economic times. The summit will feature industry leaders from companies like Aflac, Google, and Unilever, focusing on enhancing customer loyalty and creating unique experiences through data insights.
ISG Provider Lens™ report highlights slow adoption of ServiceNow in Germany.
Despite increasing regulatory demands and IT complexities, German businesses have been hesitant to adopt ServiceNow, primarily due to high licensing costs and a preference for open-source models. The crisis in Ukraine has exacerbated energy costs and inflation, further slowing the transition. Dr. Matthias Paletta from ISG notes that while ServiceNow is gaining traction, its growth lags behind markets like the U.S.
Germany's multicloud environments necessitate advanced tools for efficiency, and companies are seeking accredited services to leverage ServiceNow’s full capabilities. The report evaluates the performance of 29 providers, naming leaders such as Accenture and Capgemini, while highlighting rising stars like Computacenter.
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