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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Employee experience has emerged as a key priority for U.K. companies, according to a new report by ISG. The 2022 ISG Provider Lens™ Future of Work report reveals that businesses are re-evaluating work models to attract talent and enhance productivity. The need for flexibility and smart workplaces is highlighted as employees prefer hybrid work environments. The report assesses 40 providers in five quadrants, recognizing leaders like Capgemini and Fujitsu. Companies are increasingly integrating digital workplace initiatives to meet employee expectations and improve service responsiveness.
The 2022 ISG Provider Lens™ report highlights that Nordic enterprises are adapting to a post-pandemic labor market while focusing on workplace transformation. Employment rates are higher than the European average, and challenges include employee burnout due to remote work. Companies are prioritizing flexible workplace strategies that encompass communication, collaboration, and technology enhancements. The report assesses 29 providers, naming Capgemini, HCL, and others as Leaders across multiple segments. Increased demand for digital solutions and self-service tools reflects evolving employee expectations.
Information Services Group (III) announces a report highlighting the shift toward remote and hybrid work in Australia as businesses adapt post-COVID-19. The report indicates that digital workplaces are evolving to enhance employee experiences through process automation and effective organizational change management. This transformation is supported by Australia's national broadband rollout, ensuring connectivity for remote employees. Notable leaders in this sector include Datacom, DXC Technology, and Fujitsu.
COVID-19 has rapidly transformed work environments, prompting enterprises to adopt flexible, remote solutions to ensure employee connectivity and engagement, as reported by ISG Provider Lens. The 2022 global report highlights the swift transition to hybrid work and the need for advanced technologies. ISG notes that organizations are enhancing their Unified Endpoint Management and collaboration services, integrating them with cybersecurity measures. Companies like Microsoft and several others are recognized as leaders in these sectors, reflecting their strong positioning in the evolving market.
Information Services Group (Nasdaq: III) has launched a study focused on service providers aiding U.S. enterprises and public sector organizations in modernizing legacy mainframe applications. The findings will feature in the Mainframes — Services and Solutions 2023 report, set for release in March 2023. This evaluation will assist buyers in assessing vendor relationships and available offerings amidst evolving technological demands. The study aims at improving application agility and cost efficiency, addressing the inadequacies of traditional mainframe systems.
ISG Provider Lens™ report highlights that enterprises are increasingly leveraging software-defined networking (SDN) to enhance operational efficiency. The 2022 report indicates that SD networking promotes greater flexibility and improved network management, aiding in cloud migration and business continuity. Notably, four client archetypes are identified: Disruption Embracers, Advanced Edge and SASE Adopters, Aggressive Adopters, and Moderate Transformers. Providers like Orange Business Services and Verizon are recognized as leaders in delivering SD networking solutions.
Information Services Group (Nasdaq: III) has released the 2022 ISG Provider Lens™ Cloud Native Services and Solutions report for Europe, highlighting the growing adoption of cloud-native technologies. Enterprises are increasingly utilizing containers and Kubernetes, although challenges remain in scaling these technologies. The report indicates that approximately three-quarters of back-end developers used containers in 2021, with many needing assistance for successful cloud migrations. Key trends include data sovereignty issues and a rising focus on sustainability.
According to a new report from ISG, the low-code/no-code software development market is valued at nearly $15 billion and is projected to quadruple in the next five years. This shift is driven by enterprises needing rapid digital solutions amidst a shortage of coding talent. The report highlights the significant benefits of low-code/no-code platforms, including a 70% reduction in development costs and the ability for non-IT staff to create applications quickly, with some projects completed in just three days. Key adopters include sectors like financial services and manufacturing.
ISG Provider Lens™ report reveals rapid adoption of new contact center technologies in Europe and the U.K. due to shifting customer experience demands. Enterprises are increasingly focusing on customer experience as a key metric for business success, while facing challenges in workforce recruitment and retention due to the pandemic. The report highlights the role of AI in enhancing customer satisfaction and efficiency, and emphasizes the strategic need for companies to monitor their online reputation. 28 providers were assessed, with several identified as Leaders in multiple segments.
Information Services Group (NASDAQ: III) has released a new report highlighting a surge in the use of cloud contact centers across Europe. The 2022 ISG Provider Lens™ report indicates that businesses are leveraging contact-center-as-a-service (CCaaS) features to enhance customer engagement and operational efficiency. Key advantages include scalability, security, and cost savings. Notably, AI-driven technologies like chatbots are improving both customer and employee experiences. The report also identifies leading providers such as Avaya and Genesys.