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The 2021 ISG Provider Lens Procurement BPO and Transformation Services Global Report highlights a trend among enterprises leveraging business process outsourcing to enhance procurement amidst COVID-19 challenges. The report emphasizes the need for organizations to transform their procurement functions for greater agility and efficiency. Key players like Accenture, Genpact, and IBM are recognized as leaders in the field. The report also notes rising investments in technology, including AI and machine learning, to improve procurement services and operational transitions.

The U.S. healthcare industry is rapidly adopting digital services due to the COVID-19 pandemic, according to a report by Information Services Group (III). The 2020 ISG Provider Lens Healthcare Digital Services report highlights increased use of telemedicine, connected healthcare monitoring, robotic process automation (RPA), and artificial intelligence (AI). Nearly 400 IT contracts are expected to expire between 2021 and 2023, driving further digital transformation. The report names Accenture, Cognizant, NTT DATA, and Wipro as Leaders across multiple quadrants, indicating significant shifts in healthcare technology adoption.

The ISG Provider Lens™ report reveals that the life sciences industry faces significant pressure to adopt digital innovation as a result of the COVID-19 pandemic and other trends. Key challenges include growing public demand for efficient digital healthcare and an aging population. The report highlights that biopharma companies are increasingly relying on contract research organizations (CROs) for strategic activities, while manufacturing supply chains are becoming more automated. Leading companies in this sector include Capgemini, Cognizant, and HCL. Customized report versions are available for purchase.

Information Services Group (ISG) forecasts strong growth in smart manufacturing and edge computing for 2021, driven by advanced technologies and supply chain strategies. Upcoming ISG Smartalks™ webinars will cover new manufacturing operating models and the implications of 5G on edge computing. Experts emphasize that manufacturers must adopt digital workflows to adapt to market disruptions caused by the pandemic. ISG, a global tech research firm, continues to advise over 700 clients on achieving operational excellence and digital transformation.

ISG (Nasdaq: III) emphasizes the need for businesses to adopt personalized strategies and innovative technologies to enhance customer experiences in a post-pandemic environment. During the upcoming ISG Xperience Summit on March 30-31, industry leaders will discuss the importance of leveraging technology for customer engagement and operational efficiency. Key topics include enhancing loyalty programs, remote automation, and utilizing AI for data-driven insights. The event features notable speakers focusing on personalized customer experiences and adapting to consumer behaviors.

Information Services Group (ISG) (Nasdaq: III) announced its fourth-quarter 2020 financial results, reporting $66.4 million in revenues, an 8% increase sequentially. The company's cash flow from operations reached $7 million for the quarter, totaling $44 million for the year, with a cash balance of $43.7 million—more than double from the previous year. Digital revenues surpassed 50%, and ISG launched a new operating model, ISG NEXT, aimed at enhancing growth and market leadership.

ISG anticipates first-quarter 2021 revenues between $63 million and $65 million, with adjusted EBITDA doubling year-over-year.

According to a report by Information Services Group (Nasdaq: III), 80% of U.S. enterprises have engaged in intelligent business automation to enhance digital transformation and future-proof their operations. The U.S. leads globally in automation adoption, focusing on technologies like NLP, AI, and RPA to boost productivity and efficiency. The report evaluated 49 providers, listing Accenture, Capgemini, and IBM among the leaders. Additionally, it highlights trends such as AIOps development and evolving partnerships between enterprises and service providers.

Information Services Group (ISG), listed on Nasdaq as III, is launching a research study on IT and business process outsourcing services for the utilities industry. The results will be published in a report titled Utilities Industry – Services and Solutions in May, which will cover business process management and next-gen IT services such as AI and IoT. The study aims to assist enterprise buyers in evaluating vendor relationships and will address the utilities sector's transformation towards clean energy and digital solutions. Over 50 IT service providers are surveyed for the report.

The ISG Future Workplace Summit, hosted by Information Services Group (III), will be held virtually on March 10-11. Experts highlight a 30% productivity increase in remote work, with employees saving $4,500 yearly due to reduced commuting. Many workers express a desire to continue hybrid work arrangements indefinitely. Keynote speakers from major firms will discuss the future of workplace technology and employee support. The event seeks to redefine operational models and enhance the remote working experience through innovative solutions.