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Information Services Group (Nasdaq: III) released the 2022 ISG Provider Lens™ report highlighting advancements in procurement software. These innovations enable enterprises to enhance procurement efficiency and sustainability. The report emphasizes that automation and AI are critical for transforming procurement processes, especially for midmarket firms facing resource constraints. It evaluates 29 providers, naming Corcentric, GEP, Ivalua, JAGGAER, SAP Ariba, and Tradeshift as Leaders in the respective quadrants.

ISG's latest report highlights a shift in how global enterprises approach procurement due to COVID-19 disruptions. Over half of large and midmarket companies are considering business process outsourcing (BPO) or transformation in the next 24 months. The report emphasizes that BPO can lead to higher efficiency and cost reduction. Leading providers in the sector include Accenture, Genpact, and Infosys. Additionally, companies like Corbus and WNS Denali are recognized as Rising Stars, indicating significant future potential. Customized reports are available for detailed insights.

ISG’s Provider Lens™ report details how U.S. enterprises are leveraging Salesforce-based AI and analytics to enhance customer and employee experiences, driven by pandemic-driven shifts in operations. The report introduces a new quadrant for implementation services for analytics solutions on Salesforce. Key findings include the recognition of 42 service providers in six quadrants, with Persistent Systems emerging as a Leader in four. Companies are focusing on automation and personalized interactions to adapt to post-pandemic demands. The report underscores the importance of integration capabilities.

Information Services Group (Nasdaq: III) has been recognized for the third consecutive year as a 'Great Place to Work' by the Great Place to Work® Institute. The ISG Center of Excellence in Bangalore, India employs over 500 individuals providing vital support services. The certification is based on the Trust Index© employee survey, assessing trust, fairness, and workplace culture. ISG CEO Michael P. Connors highlighted the team's productivity, attributing part of the firm's success to the Bangalore team's efforts in addressing rising client demands.

Information Services Group (NASDAQ: III) has acquired Agreemint, an automated contracting solution, to enhance its ISG GovernX® vendor compliance and risk management platform. This acquisition aims to accelerate contract negotiations and improve legal compliance for supplier contracts. Agreemint's AI-powered tools are expected to add significant value to ISG's offerings, which already manage over $60 billion in annual contact value. The acquisition aligns with ISG's strategy for consistent double-digit recurring revenue growth.

ISG’s 2022 Provider Lens™ Report highlights a critical shift towards Enterprise Service Management (ESM) as companies integrate IT, business, and corporate operations into a unified framework. The report indicates that enterprises are moving towards cloud-based solutions and standardized processes to enhance efficiency.

It identifies key trends, such as the demand for managed services reflecting this consolidation. Major names like Accenture and Deloitte are recognized as leaders in various quadrants of ESM. The report emphasizes the need for comprehensive consulting to navigate these changes.

ISG Provider Lens™ report highlights how business process outsourcing (BPO) providers are assisting insurance carriers in Australia to cut costs and modernize IT systems amidst rising customer expectations and competition.

The report emphasizes the urgency for carriers to enhance customer experience and operational efficiency, driven by challenges from Insurtechs and the impacts of COVID-19. BPO providers enable faster product launches and improve data management, ultimately helping insurers deliver innovative digital experiences. The report evaluates 14 providers, naming EXL as a leader in both evaluated quadrants.

ISG Provider Lens™ report indicates U.S. insurance carriers are increasingly leveraging business process outsourcing (BPO) to enhance customer experience amid rising expectations following the COVID-19 pandemic. The report highlights that insurance firms seek BPO expertise to supplement their workforce after significant turnover. Key benefits include automation of processes, cost reduction, and improved online sales channels. The report profiles 34 providers and identifies leaders in various categories, including Accenture and Cognizant. For further insights, the full report is available for purchase.

Information Services Group (III) released the 2021 ISG Provider Lens™ report highlighting a surge in technology adoption among U.S. insurance carriers due to the COVID-19 pandemic. The report indicates that carriers that started their digital transformation early gained a competitive edge. Key technologies now being utilized include data analytics, artificial intelligence, and cloud-based solutions. Providers like DXC Technology and Majesco are recognized as leaders in insurance platform solutions, supporting carriers in enhancing operational efficiency and product development.