Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Insurance companies in Australia are increasingly partnering with business process outsourcing (BPO) providers to tackle rising claims and evolving consumer expectations, according to a new report by Information Services Group (NASDAQ: III). The 2022 ISG Provider Lens™ highlights that escalating claims due to severe weather and data breaches significantly impacted insurers in 2022. Despite a challenging environment, insurers are modernizing technology and customer experiences, driven by competition from digital-native insurtechs. The report identifies leaders in the sector, including EXL, Genpact, and Wipro, emphasizing the pivotal role of outsourcing in navigating future demands.
U.S. enterprises are increasingly investing in data analytics services to enhance customer engagement and support decision-making, according to a new report by Information Services Group (NASDAQ: III). The report emphasizes that data is critical for business competitiveness, prompting companies to shift towards a data-driven culture. Many organizations, including large firms like Google and Apple, are adopting data-centric approaches to improve customer experiences and operational efficiency. The report evaluates 44 providers and identifies leaders across various analytics service categories, advocating for data literacy among businesses for improved outcomes.
Information Services Group (III) has initiated research studies to assess service and software providers in the power and utilities sector, focusing on their adaptation to renewable energy demands. The comprehensive ISG Provider Lens™ reports will cover various areas, including business process management, grid modernization, and customer experience, with findings expected in June 2023. The aim is to help enterprise buyers evaluate vendor relationships against industry pressures, like compliance and extreme weather challenges. Notably, technology is crucial for enhancing operational resilience and innovation as companies shift to sustainable practices.
State and local governments in the U.S. are increasingly outsourcing IT functions and migrating to public clouds, particularly AWS, according to a recent ISG Provider Lens report. This shift, driven by challenges from the COVID-19 pandemic, is aimed at modernizing outdated legacy systems to enhance service efficiency and flexibility. Public sector entities are partnering with a selective group of qualified providers to navigate these transitions. The report highlights that major players like Accenture and Deloitte are seen as leaders in various service categories. The shift represents a critical development in public sector digital transformation.
Information Services Group (III) has initiated a research study focusing on insurance platform solutions, set to be detailed in the upcoming ISG Provider Lens report scheduled for release in June. This report aims to assist enterprise buyers in evaluating their vendor options amid the industry's shift towards advanced technology platforms. The study targets over 70 solution providers, covering both life and retirement and property and casualty insurance sectors. The findings will provide insights into modern, cloud-based platforms that enhance product offerings and customer experiences, critical for insurers amid rising digital transformation demands.
Information Services Group (Nasdaq: III) has launched a research study focused on assisting enterprises in transitioning their SAP environments to S/4HANA. The findings will be detailed in the upcoming ISG Provider Lens™ report titled SAP Ecosystem, set for release in May 2023. The report will analyze service providers' capabilities in managing SAP workloads and related services. It will help enterprise buyers assess vendor relationships, crucial as thousands of SAP environments await transition by the end of 2027 when older software support ends.
This study involves over 105 providers and covers critical areas such as large and mid-market transformation services and managed application/cloud services.
Rising cybersecurity threats to operational technology and vehicles are pushing enterprises globally to invest in advanced security solutions, as highlighted in the 2022 ISG Provider Lens™ global Manufacturing Security Solutions report.
The report indicates that cybersecurity is now a priority for industries such as manufacturing and automotive, driven by recent attacks and a shortage of skilled professionals. It reveals that companies are seeking solutions to address vulnerabilities in legacy systems and improve visibility into IoT assets.
With the automotive sector facing increasing risks—like GNSS spoofing—OEMs are leveraging emerging security technologies. The report also identifies leaders in mobility and OT security solutions, noting a trend towards big data in security applications.
Information Services Group (III) has released a report indicating that enterprise use of public clouds is increasing in Australia, driven by a rising partner ecosystem and demand for cloud services. Since launching in Sydney in 2012, AWS has expanded its presence and plans to open a new site in Melbourne and a planned location in Auckland, New Zealand. The report highlights challenges such as a talent shortage and the need for managed services. As businesses turn to cloud solutions, the report evaluated 37 providers, naming leaders such as Accenture and Deloitte. The Australian cloud market is expected to grow further.
Information Services Group (NASDAQ: III) has published a report highlighting the increasing reliance on digital enablement services by German enterprises for business transformation. The 2022 ISG Provider Lens™ report indicates that organizations are leveraging these services to enhance work environments, optimize supply chains, and improve customer retention. Key findings showcase improved employee experience and greater operational efficiency. The report evaluates 42 providers across five categories, naming Accenture and Infosys as Leaders. Additionally, many firms are beginning to adopt sustainability and ESG solutions amid rising energy costs, focusing on consulting and monitoring services.
Oracle’s cloud services gain traction in Germany as enterprises increasingly view it as a competitor to major hyperscalers, according to a recent ISG Provider Lens™ report. The report highlights that Oracle’s offerings have caught up technologically, sparking interest among companies seeking tailored cloud solutions. In a market that has seen growth in Oracle consulting services, the demand for innovative solutions like data analytics and AI is rising. Oracle is expected to launch a sovereign cloud offering soon, addressing data sovereignty concerns. Top competitors identified in the report include Accenture, Atos, and Capgemini, recognized as Leaders across multiple quadrants.