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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
The Asia Pacific IT and business services market saw a significant decline in the second quarter, with commercial outsourcing contracts totaling $3.0 billion, down 33% year-over-year, marking the steepest drop recorded. Cloud-based XaaS also fell 38% to $2.2 billion, driven by challenges in China due to COVID-19 lockdowns. Managed services faced a 17% decline, yet demand for contracts surged to a record 76. First-half ACV was $7.4 billion, down 5.5%, leading to reduced growth forecasts for XaaS and managed services.
ISG Provider Lens™ report reveals that U.S. enterprises are increasingly adopting long-term strategies for the Internet of Things (IoT) beyond mere proofs of concept. The 2022 report finds organizations aiming for both immediate benefits and a high-level view of their IoT future. Key findings indicate a growing ambition in enterprise IoT plans, driven by AI and machine learning advancements. However, a skills shortage in IoT services poses significant challenges. The report evaluates 33 providers, naming Atos, Capgemini, and others as leaders in various quadrants.
The new ISG Provider Lens™ report highlights the growing ecosystem of Google Cloud Platform (GCP) in Australia, noting its competition with AWS and Microsoft Azure. The report indicates that Australian enterprises are increasingly leveraging GCP's data analytics and machine learning capabilities, enhanced by third-party service providers. GCP's carbon-neutral data centers and alignment with cloud-native technologies like Kubernetes are major draws for enterprises. The report evaluated 18 providers and recognized Servian as a leader across all quadrants.
Leading U.S. enterprises are increasingly adopting Google Cloud Platform (GCP) as part of their multi-cloud strategies, according to a new ISG report. This positions Google alongside AWS and Microsoft Azure in the advanced cloud market. Enterprises are utilizing GCP for sophisticated applications, including real-time decision-making for autonomous vehicles. Sustainability is a key focus, with Google achieving net-zero emissions. The report assesses 30 providers, naming several leaders and rising stars across various service quadrants.
Information Services Group (NASDA: III) reports strong demand for IT and business services in the Americas, with Q2 2022 commercial outsourcing contracts reaching $12.2 billion, a 21% year-over-year increase, despite a 2% decline from Q1. Cloud-based solutions drive growth, marking a 36% rise to $8.1 billion. However, ISG lowers its 2022 growth forecast for cloud-based XaaS to 18% and managed services to 3.5% amid economic uncertainty.
EMEA’s Q2 ACV rose 18% year-over-year, totaling $7.6 billion, yet slightly decreased by 0.5% from Q1. Despite some economic concerns, demand in managed services grew, reaching $3.9 billion (up 10% YoY). However, XaaS momentum slowed, with a 3% decline from Q1 despite a 27% annual growth. The first half of 2022 saw a record $15.2 billion ACV. ISG lowered its growth forecast for cloud-based XaaS to 18% and managed services to 3.5% due to potential economic uncertainties.
Information Services Group (Nasdaq: III) has initiated a research study to assess service providers aiding insurance organizations in modernizing operations. The findings will be published in the ISG Provider Lens™ report titled Insurance Services 2022 — BPO and ITO, set for release in November. The report will cover business process outsourcing (BPO), information technology outsourcing (ITO), and more. The research aims to assist enterprise buyers in evaluating vendor relationships and optimizing operations through advanced technologies like AI and cloud platforms.
The latest ISG Provider Lens™ report highlights the increasing reliance of Swiss enterprises on IT and business process outsourcing, particularly emphasizing data center location for compliance. Favoring local providers with certified facilities, Swiss companies are driving significant growth in cloud services, with a projection of cloud data centers accounting for a majority of capacity by 2025. The report evaluates 81 providers, naming Swisscom as a leader across all five categories evaluated, while EveryWare leads in three.
ISG Provider Lens reports that demand for cloud computing in Germany is set to exceed 50% of the country’s data center capacity by 2025, up from one-third today. Driven by a need for improved resilience and digitalization, the managed services market is expanding, with a 24% year-on-year increase noted in early 2022. Colocation data centers are rising due to companies needing low-latency networks. Germany’s electricity consumption by data centers is about 3%, but efficiency is improving, as seen with a decrease in Power Usage Effectiveness scores.
Information Services Group (Nasdaq: III) reports a significant shift in retail technology adoption post-COVID-19, emphasizing omnichannel platforms that link various shopping experiences. As businesses pivoted to e-commerce, many initiated modernization projects, integrating sales channels like curbside pickup and social commerce. The 2022 ISG Provider Lens™ Retail Platforms report identifies Oracle and SAP as Leaders in omnichannel commerce, while Salesforce and others excel in merchandising planning. The focus on data analytics is underscored, highlighting its necessity for adaptive retail strategies.