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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (III) reveals in its latest report that German enterprises are increasingly prioritizing next-generation application development due to ongoing challenges such as the COVID-19 pandemic and economic crises. Key findings indicate that cloud computing is driving software adoption, and companies are embracing AI and machine learning to consolidate data and enhance insights. The report names market leaders like Accenture and Cognizant in various quadrants, emphasizing the importance of cybersecurity amidst rising threats.
Compucom has been recognized as a Leader in the 2022 ISG Provider Lens™ Future of Work report, highlighting its experience-focused services and strong device management capabilities. With over three decades in providing tech solutions, Compucom focuses on enhancing employee experience, especially following the rise of remote work due to the pandemic. The evaluation by ISG identified Compucom's analytics-driven approach and comprehensive device management as key strengths, along with its extensive support network across North America.
Information Services Group (Nasdaq: III) has published a report highlighting the transition of U.S. workplaces towards more flexible and collaborative environments post-COVID-19. The report notes that companies are focusing on employee satisfaction to reduce turnover rates, particularly following the ‘Great Resignation.’ Key trends include digital enablement for frontline workers, sustainability, and diversity initiatives. The report evaluates capabilities of 37 service providers, identifying leaders such as HCL and Accenture in various quadrants.
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ISG Provider Lens™ report reveals that U.S. public sector organizations are increasingly outsourcing workplace transformation due to pandemic-induced challenges. As they strive to improve employee retention and adapt to new work modes, demand for service providers is rising. The report highlights the significance of digital skills training, hybrid work options, and leveraging data analytics in modernizing workplaces.
Leaders in the report include Accenture, Infosys, Unisys, and Wipro, indicating a competitive landscape among service providers.
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ISG Provider Lens™ report highlights that enterprises in Singapore and Malaysia are increasingly outsourcing contact center customer experience services to adapt to evolving consumer needs and technological advancements. The report notes a trend towards utilizing AI and analytics to improve operational efficiency as many agents shift to remote work. It identifies key players like TDCX, Concentrix, and Genpact as leaders across various service categories.
Overall, the report emphasizes the importance of innovation in enhancing customer experiences amidst ongoing supply chain disruptions.
TDCX has been recognized as a leader in the 2022 ISG Provider Lens™ Contact Center report for Singapore and Malaysia, excelling in Digital Operations, Work From Home Services, and Social Media CX. These markets are appealing for companies seeking outsourced customer experience services due to cost efficiency and robust IT infrastructure. TDCX continues its global expansion, recently opening its 27th campus in Türkiye and emphasizing its commitment to delivering high-quality customer experiences.
Employee experience has emerged as a key priority for U.K. companies, according to a new report by ISG. The 2022 ISG Provider Lens™ Future of Work report reveals that businesses are re-evaluating work models to attract talent and enhance productivity. The need for flexibility and smart workplaces is highlighted as employees prefer hybrid work environments. The report assesses 40 providers in five quadrants, recognizing leaders like Capgemini and Fujitsu. Companies are increasingly integrating digital workplace initiatives to meet employee expectations and improve service responsiveness.