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Overview of Information Svrs (III)
Information Svrs (III) is a global technology research and advisory firm known for its expertise in digital transformation, automation, and cloud analytics. As a trusted expert in market intelligence and technology strategy, the firm provides deep, fact-based insights that help corporations, public sector organizations, and technology providers refine their operational models and achieve measurable performance improvements.
Rooted in detailed technology research and expert advisory services, Information Svrs delivers comprehensive sourcing advisory solutions that enable clients to navigate complex digital landscapes with clarity and precision. Its analytics-driven approach underscores key areas such as managed governance, risk management, and operational design, reinforcing its commitment to delivering unbiased and research-backed recommendations.
Core Business Areas and Service Offerings
Digital Transformation and Advisory Services: Information Svrs specializes in enabling digital transformation by integrating state-of-the-art automation and cloud-based data analytics. These services help organizations transition smoothly while ensuring continuous operational excellence.
Market Intelligence and Research: With a global network of industry experts, the company provides incisive market intelligence and analytical reports. This not only informs technology strategy but also supports sourcing advisory, change management, and strategic planning across diverse business ecosystems.
Global Reach and Market Position
Operating across pivotal regions such as the Americas, Europe, and Asia-Pacific, Information Svrs harnesses a diverse talent pool and comprehensive geographic insights, which serve to strengthen its competitive stance in the rapidly evolving technology sector. This expansive global reach helps the company tailor its advisory services to address region-specific challenges while maintaining a consistent focus on global technology trends.
Expert Analysis and Sector Diversification
- Digital Transformation: Focus on automation and integrating cloud-based analytics to improve business processes.
- Technology Strategy and Operations Design: Detailed advisory services that guide organizations through evolving technological demands.
- Risk Management and Governance: Managed services designed to mitigate risks and ensure compliance in a dynamic market.
- Market Intelligence: Comprehensive research that delivers actionable insights for strategic decision-making.
Balanced and Unbiased Expertise
Information Svrs remains dedicated to providing a balanced perspective in its analytical work. Its research methodologies emphasize transparency and precision, offering clients a reliable source of detailed advisory support. This includes extensive market research and analysis tailored to operational refinements and strategic adjustments across varied industries.
By integrating advanced technology insights with a global advisory framework, Information Svrs not only underscores its expertise in the digital space but also plays a pivotal role in enhancing the operational efficiencies of its diverse client base. The company’s approach is anchored in clear, fact-based analysis, ensuring that its recommendations remain relevant, unbiased, and comprehensively informative for decision-makers.
The COVID-19 pandemic significantly impacted the EMEA outsourcing market, with managed services spending down 21% in Q2. The total market ACV decreased 9% to €3.9 billion. In contrast, as-a-service spending rose 13% to €1.7 billion, driven by a 23% increase in Infrastructure-as-a-Service. The first half of 2020 showed a 2% decline in total ACV compared to 2019, with managed services down 9%. ISG forecasts a 7.5% decrease in the managed services market for the full year. The financial services sector saw a 40% drop in managed services ACV, while cloud demand surged amid the pandemic.
ISG will host a webinar on July 23, 2020, focused on intelligent automation in contact centers. The session will feature experts from ISG, Re:infer, IPsoft, and NICE discussing the implementation of intelligent automation to improve customer satisfaction and operational efficiency. Wayne Butterfield from ISG highlighted the growing necessity for contact centers to adapt to challenges, especially during the pandemic. The webinar aims to uncover how automation can enhance service delivery, manage data, and drive sustainable change in contact center operations.
The 2020 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud Report for Brazil highlights the increasing adoption of hybrid cloud data centers among Brazilian enterprises. The report emphasizes the role of managed services providers in identifying suitable workloads for the cloud. Key trends include the growth of midmarket companies over large enterprises and the need for intelligent automation within managed services. Leading providers named include Compasso UOL, Equinix, and IBM, while services like colocation are gaining traction. The report evaluates 59 providers across six quadrants.
The 2020 ISG Provider Lens Network – Software Defined Solutions and Services Partners Report for Germany reveals that enterprises are increasingly moving towards software-defined networking (SDN) and network function virtualization (NFV) to facilitate cloud migration. The report highlights SDN's role in improving integration, automation, and customer responsiveness, thus enhancing overall customer satisfaction. Major players such as IBM and Vodafone are recognized as leaders in the market, reflecting a trend towards increased flexibility and innovation in network management.
According to a report by Information Services Group (Nasdaq: III), Nordic enterprises are increasingly shifting towards hybrid IT and multi-cloud environments. Over half of these companies plan to migrate applications to a multi-cloud setup. The report predicts significant growth in IT outsourcing, driven by scalability and cost-reduction goals. Furthermore, there is rising demand for managed hosting services and physical security solutions, including robot monitoring in data centers. ISG evaluated 66 providers, naming leaders across various service categories, highlighting a competitive landscape.
The ISG Provider Lens™ report highlights the growing trend of U.K. enterprises adopting colocation in data centers to enhance multi-cloud strategies, influenced by data sovereignty and security concerns. Approximately 60% of workloads remain on-premises. The report indicates a cautious approach to IT projects due to Brexit and the COVID-19 pandemic, which may lead to increased IT outsourcing. Key players like BT are recognized as leaders across multiple quadrants, with significant growth expected in software-defined data centers and hyperconverged infrastructure for cost efficiency.
Information Services Group (III) will announce its second-quarter financial results on August 10, 2020, at 6:30 a.m. ET. Investors and analysts are invited to join a conference call on the same day at 9 a.m. ET. U.S. participants can dial 1-800-367-2403, while international callers should use +1-334-777-6978, entering security code 8105163.
ISG focuses on digital transformation, automation, and advisory services, serving over 700 clients globally, including 75 of the top 100 enterprises.
The 2020 ISG Provider Lens™ report highlights a shift to hybrid cloud solutions among U.S. enterprises due to the COVID-19 pandemic. While short-term IT spending is delayed, cloud-based as-a-service solutions are projected to increase by 12% by year-end. Companies using hybrid clouds enjoy better flexibility and resilience. Challenges include managing large data volumes and a talent shortage in the data center industry. The report evaluates 79 providers, naming IBM as a leader in three quadrants, while others like Capgemini and Cisco excel in two.
According to the new 2020 ISG Provider Lens Network Report, U.S. enterprises are increasingly adopting software-defined networking (SDN) and network function virtualization technologies to enhance cloud integration. The report notes that firms are replacing traditional MPLS technologies and embracing SDN for its ability to simplify operations and improve efficiency. It highlights leaders in the field, naming AT&T, Verizon, and IBM as top performers. Additionally, SD-WAN technologies are emerging to facilitate real-time management of network resources, driving demand for comprehensive SDN solutions across the U.S. market.
ISG (Nasdaq: III), a global technology research and advisory firm, has launched a comprehensive study exploring digital business service providers transforming enterprise processes. The results will be detailed in the ISG Provider Lens™ report titled Digital Business — Solutions and Service Partners 2020, set for October release. This report will highlight digital technologies driving enterprise agility and customer engagement. Key focus areas include digital consulting, customer experience services, and supply chain transformation. The study gathers insights from over 140 providers across multiple countries.
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