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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
Information Services Group (III) has initiated a research study focusing on advanced technologies that assist retailers in adapting to evolving market conditions. This study will be presented in the upcoming ISG Provider Lens™ report titled Retail – Digital Innovators 2022, set for release in August. The report aims to help retailers and service providers understand how innovative technologies can enhance customer engagement and operational efficiency in a competitive landscape.
Information Services Group (III) announces the inaugural ISG SICE Summit in New York on July 11-12, featuring experts from Citigroup, IBM Security, and more. The summit will focus on a digital fabric integrating 5G, hybrid cloud, IoT, and AI technologies to create secure, intelligent, connected economies (SICE). Keynote speaker Vincent Campitelli from the Cloud Security Alliance will address cloud security risks. Sessions will cover cybersecurity sourcing, multicloud estates, and sustainable tech, aimed at driving digital transformation and operational efficiency.
ISG has enhanced its ProBenchmark platform with real-time pricing for cybersecurity services amid rising demand due to geopolitical threats. Research indicates over a 20% increase in cybersecurity-related contract awards in 2021, with enterprises recognizing cybersecurity as a critical risk management priority. The updated platform utilizes data from 23,500 engagements, showcasing significant rates for cybersecurity skills rising up to 15%. Furthermore, ISG is tracking over 150 managed service contracts worth $4 billion that will require renewal within two years.
Information Services Group (III) has partnered with Western Union to enhance its intelligent automation processes through the setup of a Center of Excellence (CoE). The collaboration has led to the deployment of over 120 robotic process automations, saving more than 26,000 hours of manual work monthly. The initiative has resulted in a return on investment of three to six times the expenditure, showcasing significant productivity gains. Additionally, ISG has trained over 50 citizen developers, allowing Western Union to develop its own automation solutions.
Information Services Group (Nasdaq: III) has launched a research study focused on finance and accounting outsourcing services to enhance enterprise efficiency. The findings will be detailed in the ISG Provider Lens™ report, set for release in September 2022. The report will cover various outsourcing services, including Procure-to-Pay, Order-to-Cash, Record-to-Report, and Financial Planning and Analysis. The research aims to guide enterprises in vendor evaluation amidst rising demand for digital transformation.
The ISG SourceIT EMEA conference will be held on May 17–18 in location value="LU/fr..paris"Paris, showcasing advancements in sourcing techniques for IT and business services. Hosted by org value="NASDAQ-NMS:III"Information Services Group (III), the event highlights the EMEA ISG Index™ findings of a record annual contract value of $7.5 billion in the first quarter, marking a 21% increase year over year. Additionally, cloud-based services demand surged to $3.9 billion, a 44% year-on-year growth.
The 2022 ISG Provider Lens™ report reveals that Swiss enterprises are gradually adopting Microsoft Azure, especially since a local region was established in 2020. Security concerns have hindered broader migration, but local IT service providers are increasingly committed to Azure. The pandemic has shifted IT strategies and budgets, supporting cloud technology adoption. While large firms prefer established service providers, smaller companies favor local partners. The report also highlights the use of Microsoft Power Platform, with emphasis on the cautious approach of Swiss firms towards governance in programming.
German enterprises are becoming more cost-conscious amid the ongoing impact of the COVID-19 pandemic but continue to migrate to cloud platforms, particularly Microsoft Azure, according to the 2022 ISG Provider Lens™ report. While IT investments have tightened due to factors like supply-chain disruptions, there is a persistent focus on cybersecurity services amid rising threats. The report indicates a robust market for Microsoft services as companies streamline their applications with fewer cloud providers, emphasizing the importance of managed services in navigating complex IT challenges.
ISG's 2022 Provider Lens report reveals a significant shift among U.S. public-sector organizations towards modernizing technology post-COVID-19. The report indicates that many agencies are moving from legacy systems to cloud solutions, often utilizing Microsoft platforms with assistance from partners. Challenges such as high costs and a lack of familiarity hinder adoption, but some agencies are implementing advanced cloud strategies. Top providers recognized in the report include Accenture, Cognizant, and HCL, highlighting their leadership across various service areas.
ISG Report Highlights Microsoft's Role in U.K. Digital Transformation
A new report by Information Services Group (Nasdaq: III) indicates that U.K. enterprises are increasingly adopting Microsoft technologies to address operational challenges, particularly post-COVID-19. Major findings include the reliance on Microsoft Azure, Microsoft 365, and Dynamics 365 for improving supply chains and customer support. The report examines 41 service providers, naming Accenture, Cognizant, and Wipro as leaders across key service areas, highlighting the importance of skilled partners for successful cloud migration.