Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
ISG Provider Lens™ report reveals that U.S. public sector organizations are increasingly outsourcing workplace transformation due to pandemic-induced challenges. As they strive to improve employee retention and adapt to new work modes, demand for service providers is rising. The report highlights the significance of digital skills training, hybrid work options, and leveraging data analytics in modernizing workplaces.
Leaders in the report include Accenture, Infosys, Unisys, and Wipro, indicating a competitive landscape among service providers.
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ISG Provider Lens™ report highlights that enterprises in Singapore and Malaysia are increasingly outsourcing contact center customer experience services to adapt to evolving consumer needs and technological advancements. The report notes a trend towards utilizing AI and analytics to improve operational efficiency as many agents shift to remote work. It identifies key players like TDCX, Concentrix, and Genpact as leaders across various service categories.
Overall, the report emphasizes the importance of innovation in enhancing customer experiences amidst ongoing supply chain disruptions.
TDCX has been recognized as a leader in the 2022 ISG Provider Lens™ Contact Center report for Singapore and Malaysia, excelling in Digital Operations, Work From Home Services, and Social Media CX. These markets are appealing for companies seeking outsourced customer experience services due to cost efficiency and robust IT infrastructure. TDCX continues its global expansion, recently opening its 27th campus in Türkiye and emphasizing its commitment to delivering high-quality customer experiences.
Employee experience has emerged as a key priority for U.K. companies, according to a new report by ISG. The 2022 ISG Provider Lens™ Future of Work report reveals that businesses are re-evaluating work models to attract talent and enhance productivity. The need for flexibility and smart workplaces is highlighted as employees prefer hybrid work environments. The report assesses 40 providers in five quadrants, recognizing leaders like Capgemini and Fujitsu. Companies are increasingly integrating digital workplace initiatives to meet employee expectations and improve service responsiveness.
The 2022 ISG Provider Lens™ report highlights that Nordic enterprises are adapting to a post-pandemic labor market while focusing on workplace transformation. Employment rates are higher than the European average, and challenges include employee burnout due to remote work. Companies are prioritizing flexible workplace strategies that encompass communication, collaboration, and technology enhancements. The report assesses 29 providers, naming Capgemini, HCL, and others as Leaders across multiple segments. Increased demand for digital solutions and self-service tools reflects evolving employee expectations.
Information Services Group (III) announces a report highlighting the shift toward remote and hybrid work in Australia as businesses adapt post-COVID-19. The report indicates that digital workplaces are evolving to enhance employee experiences through process automation and effective organizational change management. This transformation is supported by Australia's national broadband rollout, ensuring connectivity for remote employees. Notable leaders in this sector include Datacom, DXC Technology, and Fujitsu.
COVID-19 has rapidly transformed work environments, prompting enterprises to adopt flexible, remote solutions to ensure employee connectivity and engagement, as reported by ISG Provider Lens. The 2022 global report highlights the swift transition to hybrid work and the need for advanced technologies. ISG notes that organizations are enhancing their Unified Endpoint Management and collaboration services, integrating them with cybersecurity measures. Companies like Microsoft and several others are recognized as leaders in these sectors, reflecting their strong positioning in the evolving market.
Information Services Group (Nasdaq: III) has launched a study focused on service providers aiding U.S. enterprises and public sector organizations in modernizing legacy mainframe applications. The findings will feature in the Mainframes — Services and Solutions 2023 report, set for release in March 2023. This evaluation will assist buyers in assessing vendor relationships and available offerings amidst evolving technological demands. The study aims at improving application agility and cost efficiency, addressing the inadequacies of traditional mainframe systems.