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ISG Star of Excellence Awards recognizes top technology and business service providers for outstanding customer service. A total of 30 finalists, including Accenture, Capgemini, and IBM, were selected from over 1,000 candidates based on customer feedback. The awards ceremony is set for December 16, where winners will be announced. The program evaluates vendors across six categories, emphasizing customer experiences and quality of service. The awards aim to elevate industry standards amid challenges like the pandemic and talent shortages.

The ISG Provider Lens™ report indicates significant growth potential for public cloud services in France, driven by government support for cloud adoption. Despite concerns over data privacy and sovereignty, many enterprises are forming partnerships with large cloud providers. The report highlights the importance of understanding GDPR compliance and data security. The French National Agency plans to issue certificates for cloud data residency in Europe. Five government cloud projects with budgets over €100 million are underway, and there’s a growing focus on reducing carbon emissions in the cloud sector.

The ISG Provider Lens™ report reveals a growing trend among enterprises adopting multicloud setups, increasingly seeking assistance from cloud service providers to manage these complex environments. The COVID-19 pandemic has accelerated public cloud adoption, driven by digital transformation and cybersecurity needs. The report identifies five archetypes of clients seeking cloud services and highlights that while cloud adoption is rising, security concerns hinder companies from migrating critical workloads. Additionally, enterprises are focusing on managing cloud expenses using FinOps principles.

The ISG Provider Lens™ report indicates a significant shift among Swiss enterprises towards the public cloud, particularly driven by the need for digital transformation and remote work adaptability due to COVID-19. Companies are increasingly seeking consulting and managed services to navigate multicloud environments and enhance security. The demand for skilled cloud professionals remains high, with providers facing similar talent shortages. Additionally, the report highlights Swisscom as a leader across all service categories in the cloud sector.

The 2021 ISG Provider Lens™ report reveals that German enterprises increasingly rely on public cloud services for remote work amid COVID-19. The report highlights a strong demand for service providers capable of managing multiple cloud environments and delivering innovation. However, a skills shortage affects public cloud service providers, prompting a focus on automation to enhance efficiency. Additionally, the importance of managing cloud spending and adopting platform-as-a-service (PaaS) solutions is emphasized. The report evaluates 94 providers, recognizing leaders and rising stars in various service areas.

ISG Provider Lens™ report indicates that Nordic enterprises are significantly increasing spending on public cloud services to enhance customer experience and broaden their global reach. The report highlights a surge in cloud adoption across various industries over the past six quarters. Notably, organizations are transitioning from legacy systems to cloud technologies, with a marked increase in SAP HANA workloads moving to the cloud. The report evaluates 52 cloud service providers, naming TietoEVRY a leader in four quadrants, with several other companies recognized as leaders or rising stars in various segments.

Information Services Group (III) announces the ISG Digital Business Summit, a two-day virtual event on December 1–2, 2022, featuring industry leaders from companies like Sunbasket and AB InBev. The summit will focus on value chain innovation, highlighting the collaboration between IT and business to enhance operational efficiency. Bill Huber from ISG will lead discussions on transforming business architectures for the digital era. Key presentations will address customer experience metrics and cloud-native modernization, with a series of panels on digital workplace preparations.

U.K. enterprises are increasingly shifting to cloud-first strategies, leveraging service providers for cloud migrations, according to the ISG Provider Lens™ report. The report highlights a growing interest in hybrid cloud environments and IaaS options among small and medium enterprises. Cloud adoption is set to drive IT market growth, especially post-COVID-19. Notably, a multicloud approach is gaining traction, despite challenges like vendor lock-in. Additionally, the U.K. government prioritizes a digital economy, emphasizing the role of hyperscaler providers.

The 2021 ISG Provider Lens™ report highlights a significant trend among U.S. enterprises towards adopting a multicloud operating model. Companies are increasingly seeking guidance from cloud service providers to optimize their cloud expenditures and operational efficiency. The report notes a staggering 51% year-over-year growth in annual contract value for as-a-service solutions, reaching $6.9 billion. Additionally, the research evaluates 52 providers across six quadrants, identifying leaders and rising stars in the cloud services sector. This reflects heightened demand for cloud transformation and FinOps services.