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News and updates for Information Services Group, Inc. (ISG) (Nasdaq: III) focus on its role as a global AI-centered technology research and advisory firm. ISG regularly issues announcements about its research programs, AI initiatives and market analyses that are relevant to enterprises evaluating technology and business services providers.
Readers can expect coverage of ISG’s AI-focused developments, such as the acquisition of the AI Maturity Index SaaS platform, which assesses and benchmarks workforce readiness for AI adoption, and the formation of an AI Acceleration Unit to coordinate AI-related advisory and research offerings. News may also highlight ISG’s plans for a proprietary insights platform with an AI-powered “intelligence advisor” designed to give organizations real-time access to ISG data and analysis on technology markets and providers.
ISG news frequently features the ISG Provider Lens® research series, which examines providers in areas like private and hybrid cloud data center services, cybersecurity services and solutions, insurance services, and digital business innovation services. Articles describe how enterprises are using AI, cloud infrastructure, digital engineering and unified services to modernize operations and address regulatory, security and customer experience challenges.
In addition, updates from ISG Software Research and its ISG Buyers Guides™ for analytics, AI analytics and enterprise resource planning (ERP) provide insight into software market trends and vendor evaluations. Investors and technology decision-makers can use this news feed to follow ISG’s research agenda, AI-centered strategies and commentary on how enterprises are adopting AI and modern technology platforms.
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Asia Pacific’s IT and business services market reported record growth of 44% in 2021, reaching $16.1 billion. Despite this surge, Q4 saw a slowdown in Infrastructure as a Service (IaaS) demand, particularly in China. The full-year XaaS spending soared to $13.2 billion, with IaaS growing 47.5% to $11.7 billion. Managed services also advanced by 32% to $2.9 billion. Looking ahead, ISG anticipates a 20% growth for the global XaaS market in 2022.
The ISG Provider Lens™ report reveals that traditional banks are increasingly competing with digital financial services amidst rising consumer expectations for digital solutions. The banking sector is experiencing profit growth due to higher savings and lower credit losses. Emerging technologies like AI, blockchain, and mobile banking are being adopted to modernize operations. The report highlights the challenge of digital transformation, emphasizing the need for banks to collaborate with tech service providers for success. Accenture, Cognizant, and Infosys are recognized as leaders in the sector.
EMEA's technology and business services market achieved a record annual contract value (ACV) of US $26.5 billion in 2021, reflecting a 23% increase, the highest growth rate ever for the region.
Although Q4 ACV reached US $7.1 billion, marking a first for the quarter, the growth rate at 9% was the slowest of the year, with managed services showing signs of decline. While XaaS surged 41% to US $12.6 billion, managed services were down 16% year-over-year at US $3.5 billion. ISG forecasts a continued upward trend, expecting a 20% growth in the global XaaS market for 2022.
ISG Provider Lens™ report highlights the growing complexity in manufacturing due to the integration of industrial IoT, machine learning, and legacy operational technology. Manufacturers are increasingly focusing on OT security to combat cyber threats that could lead to downtime and financial loss. Notably, heavy industries like automotive are lagging in this area. The report evaluates 36 providers and recognizes leaders such as Argus Cyber Security, while also naming Dellfer as a rising star. The future of OT security lies in stable cloud infrastructures and advanced threat detection technologies.
Information Services Group (III) reported a record annual market for IT and business services in the Americas, reaching
ISG Provider Lens™ report reveals that companies in
Global combined ACV reached $84.2 billion in 2021, marking a 29% increase year-over-year, according to ISG. The fourth quarter saw a 32% year-over-year growth to $22.9 billion but exhibited only a 1% increase compared to Q3 2021. Despite challenges from inflation and supply chain issues, ISG forecasts a 20% growth for the XaaS market and a 5.1% growth for managed services in 2022. The XaaS market alone climbed 38% in 2021, while managed services achieved an annual record of $33 billion, up 16%. 2021 also saw record contracting activity exceeding 2,000 deals.
ISG Provider Lens™ report reveals that the COVID-19 pandemic has accelerated enterprise digital transformation by 3 to 5 years. Companies are increasingly adopting technologies to enhance efficiency and customer experience. The report highlights key digitalization trends, including automation and analytics, as well as the rise of low-code platforms and outcome-based pricing models. The report evaluates 33 service providers, with Atos, Cognizant, HCL, Infosys, LTI, Tech Mahindra, and Wipro named as leaders across all archetypes. The full report is available for purchase.
The 2021 ISG Provider Lens™ report highlights the rapid digital transformation among Nordic businesses due to the COVID-19 pandemic. Companies are leveraging digital solutions to enhance supply chain management, customer service, and sustainability efforts. The report identifies IBM and Wipro as leaders in all service categories evaluated, while consulting firms are assisting with strategic growth post-pandemic. Notably, Nordic enterprises aim for net zero carbon emissions by 2030, showcasing their commitment to sustainability.