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Enterprises in the Nordic region are increasingly adopting the SAP Cloud Platform to create mobile applications amid COVID-19, according to the latest report from ISG (Nasdaq: III). The report highlights a growing demand for SAP S/4HANA and outcome-based pricing models as companies seek cost reductions due to the pandemic. Key players in the market include Accenture, Capgemini, and IBM, identified as leaders in various service quadrants. The report also indicates a slower adoption of the SAP Leonardo software, though service providers are developing proof-of-concept solutions.

The ISG Provider Lens™ Next-Gen Private/Hybrid Cloud - Data Center Services & Solutions Archetype Report reveals that enterprises are increasingly utilizing managed service providers to reduce IT costs and enhance operational efficiency. Driven by shrinking IT budgets and the demand for secure remote work environments, companies are rapidly adopting cloud technologies. The report highlights the role of AI in improving service delivery and managing data volume challenges but also notes a significant talent shortage in the data center industry. Leading providers include Cognizant and IBM among others.

The 2020 ISG Provider Lens SAP HANA and Leonardo Ecosystem Partners Report reveals that U.K. enterprises are postponing the adoption of SAP's S/4HANA ERP system due to uncertainties surrounding Brexit and the COVID-19 pandemic. Many companies prefer to stick with the legacy ECC package while seeking cloud implementation support due to a lack of skilled workers. Cost reduction is essential, prompting enterprises to negotiate innovative pricing with service providers. The report identifies key leaders in the SAP ecosystem, with Accenture, Capgemini, and others recognized for their capabilities.

ISG's 2020 Provider Lens SAP HANA report highlights U.S. enterprises leveraging S/4HANA to enhance business operations, with a dual adoption model emerging. While many prefer on-premises setups, cloud implementations are increasing for regional offices. The pandemic has led some companies to delay significant projects, although cloud migration is anticipated as a cost-saving measure. The report identifies leaders in the sector, including Accenture, IBM, and Wipro, noting a growing demand for agile processes and AI-driven cost reductions.

ISG (Nasdaq: III) will explore new RPA automation capabilities in an upcoming webinar on July 30, aimed at helping enterprises scale digital transformation. Key speakers include CEO Chip Wagner and partner John Mone, who will discuss overcoming the ‘RPA wall’ that typically halts automation initiatives after 20 processes. The recent acquisition of Neuralify enhances ISG's training platform, promising a 270% increase in output and 43% reduction in build costs. Register for the event to learn how to enhance automation strategies effectively.

The 2020 ISG Provider Lens report reveals that U.K. enterprises increasingly adopt software-defined networks (SDN) and SD-WAN technology to facilitate cloud workloads. Many firms are seeking managed services for SDN rollout due to a lack of internal skills. The report highlights the complexity of multi-cloud environments and the need for networks capable of dynamic changes. Although there is a shift towards SD-LAN and advanced Wi-Fi solutions, most providers struggle with end-to-end service provisioning. BT, Orange Business Services, and Wipro were named leaders in all six assessed quadrants.

The COVID-19 pandemic significantly impacted the EMEA outsourcing market, with managed services spending down 21% in Q2. The total market ACV decreased 9% to €3.9 billion. In contrast, as-a-service spending rose 13% to €1.7 billion, driven by a 23% increase in Infrastructure-as-a-Service. The first half of 2020 showed a 2% decline in total ACV compared to 2019, with managed services down 9%. ISG forecasts a 7.5% decrease in the managed services market for the full year. The financial services sector saw a 40% drop in managed services ACV, while cloud demand surged amid the pandemic.

ISG will host a webinar on July 23, 2020, focused on intelligent automation in contact centers. The session will feature experts from ISG, Re:infer, IPsoft, and NICE discussing the implementation of intelligent automation to improve customer satisfaction and operational efficiency. Wayne Butterfield from ISG highlighted the growing necessity for contact centers to adapt to challenges, especially during the pandemic. The webinar aims to uncover how automation can enhance service delivery, manage data, and drive sustainable change in contact center operations.

The 2020 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud Report for Brazil highlights the increasing adoption of hybrid cloud data centers among Brazilian enterprises. The report emphasizes the role of managed services providers in identifying suitable workloads for the cloud. Key trends include the growth of midmarket companies over large enterprises and the need for intelligent automation within managed services. Leading providers named include Compasso UOL, Equinix, and IBM, while services like colocation are gaining traction. The report evaluates 59 providers across six quadrants.