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News and updates for Information Services Group, Inc. (ISG) (Nasdaq: III) focus on its role as a global AI-centered technology research and advisory firm. ISG regularly issues announcements about its research programs, AI initiatives and market analyses that are relevant to enterprises evaluating technology and business services providers.
Readers can expect coverage of ISG’s AI-focused developments, such as the acquisition of the AI Maturity Index SaaS platform, which assesses and benchmarks workforce readiness for AI adoption, and the formation of an AI Acceleration Unit to coordinate AI-related advisory and research offerings. News may also highlight ISG’s plans for a proprietary insights platform with an AI-powered “intelligence advisor” designed to give organizations real-time access to ISG data and analysis on technology markets and providers.
ISG news frequently features the ISG Provider Lens® research series, which examines providers in areas like private and hybrid cloud data center services, cybersecurity services and solutions, insurance services, and digital business innovation services. Articles describe how enterprises are using AI, cloud infrastructure, digital engineering and unified services to modernize operations and address regulatory, security and customer experience challenges.
In addition, updates from ISG Software Research and its ISG Buyers Guides™ for analytics, AI analytics and enterprise resource planning (ERP) provide insight into software market trends and vendor evaluations. Investors and technology decision-makers can use this news feed to follow ISG’s research agenda, AI-centered strategies and commentary on how enterprises are adopting AI and modern technology platforms.
ISG Provider Lens™ report highlights the permanent shift in contact center operations due to work-from-home demands and a preference for digital channels over traditional voice calls. Published by Information Services Group (NASDAQ: III), the report reveals that 28 providers are evaluated across four quadrants, with key players like Atento and Teleperformance leading in all quadrants. Companies are adopting advanced technologies such as AI and machine learning to enhance customer experience. Despite regulatory changes in the U.K., opportunities arise for those collaborating with tech vendors for labor solutions.
Information Services Group (Nasdaq: III) has announced a new research study focusing on the enterprise service management (ESM) market. The upcoming ISG Provider Lens™ report will evaluate ESM software and consulting services, releasing in March. The study includes feedback from over 175 ESM providers and aims to assist enterprise buyers in evaluating service relationships. Four quadrants will cover ESM consulting, managed services, implementation, and software providers, offering insights for informed decision-making.
Demand for cloud computing reached record highs in the Asia Pacific IT and business services market during Q3, per Information Services Group (NASDAQ: III). Cloud-based as-a-service annual contract value (ACV) hit
Information Services Group (Nasdaq: III) has initiated a research study focusing on service providers supporting enterprises and U.S. government entities in adopting Microsoft products. The findings will be showcased in two reports due in April 2022: Microsoft Ecosystem 2022 for enterprises and Microsoft Ecosystem 2022 – U.S. Public Sector. The reports will cover essential services like Azure, Microsoft 365, and SAP on Azure, helping clients assess vendor relationships and optimize their digital transformations.
Information Services Group (NASDAQ: III) has launched a research study focusing on procurement service providers that assist enterprises and government entities in navigating post-COVID-19 economic challenges. The findings will be compiled into three ISG Provider Lens™ reports, set for release in March, covering procurement business process outsourcing, digital transformation services, and software platforms. The reports will enable buyers to evaluate vendor relationships and enhance procurement processes, which have become critical in today’s rapidly changing environment.
Information Services Group (Nasdaq: III) has announced a new research study focusing on how service providers assist enterprises in modernizing mainframe applications and migrating to cloud environments. This study will culminate in an ISG Provider Lens™ report titled 'Mainframes – Services and Solutions,' set for release in April. The report will analyze mainframe-related services and products across the U.S., Canada, and Europe, aiding enterprise buyers in evaluating vendor options. Key study components include mainframe modernization and transformation strategies.
ISG Provider Lens™ report reveals that U.S. enterprises are rapidly transforming contact centers to enhance customer experiences and support remote work in response to the COVID-19 pandemic. The report highlights a shift towards digital channels, automation, and cloud adoption, emphasizing the need for seamless communication. Conduent, HGS, and others are recognized as leaders in customer experience services. With a mix of remote and office work becoming standard, companies are focusing on improving security and connectivity.
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Information Services Group (ISG) reported a record third-quarter revenue of $71 million, a 15% increase year-over-year, surpassing expectations. Net income rose to $4 million with GAAP EPS of $0.09 and adjusted EPS of $0.12. Adjusted EBITDA reached $10 million, a 24% increase compared to last year. The firm’s cash balance grew to $55 million, reflecting a 43% increase. ISG declared a fourth-quarter dividend of $0.03 per share. Guidance for Q4 projects revenues between $67 million and $69 million and adjusted EBITDA between $9 million and $10 million.
According to the ISG Provider Lens™ report, major enterprises in Germany are adopting hybrid work models post-COVID-19, allowing some employees to work part-time from home. The adoption varies, with banking and IT leading, while manufacturing lags. The report highlights barriers such as inadequate digitalization and unequal treatment of remote workers. It emphasizes the increasing demand for managed digital workplace services. Atos, Capgemini, and DXC Technology were named leaders in the report, which evaluates 32 service providers across three quadrants in workplace strategy.
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