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Information Services Group, Inc. reports developments as a global AI-centered technology research and advisory firm serving enterprise technology and business-services markets. The company publishes research on digital transformation, AI adoption, sourcing, cloud and data analytics, provider ecosystems, governance, risk, software, network and technology strategy.
Recurring news includes ISG Provider Lens® studies across industries such as healthcare, life sciences, aerospace and defense, automotive and mobility, SAP ecosystems and global capability centers. Company updates also cover quarterly results, GAAP and non-GAAP performance measures, advisory-market trends and the role of AI, automation, data platforms and managed services in enterprise operations.
U.S. enterprises are increasingly adopting cloud platforms like Microsoft 365 and Teams to enhance employee experience, driven by a tight labor market and pandemic-related shifts. A new ISG report highlights the transformation of Microsoft 365 into a comprehensive system focused on employee experiences, particularly with the introduction of Microsoft Viva. The report assesses 36 providers in five key areas, naming Accenture, Cognizant, and others as leaders. It also identifies challenges such as shadow IT and emphasizes the role of automation in improving the work environment.
Information Services Group (III) has initiated a study to assess providers of workplace services aiding enterprises in enhancing employee attraction and retention. The findings will be detailed in the upcoming ISG Provider Lens™ report, set for release in September, which will explore various services integral to workplace transformation post-pandemic. The research includes insights from over 150 service providers globally, focusing on areas like employee engagement and unified endpoint management. The report aims to guide enterprises in their vendor evaluations amid changing workforce expectations.
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Information Services Group (Nasdaq: III) has launched the ISG Women in Digital Awards to honor women's leadership in the digital field. The awards recognize excellence in five categories, including Digital Innovator and Rock Star Leader, with a top honor of Digital Titan of the Year.
Nominations are open until June 17, with winners announced on September 13. This initiative aims to promote women's advancement in technology and acknowledges their contributions to the digital landscape.
Information Services Group (III) has launched research studies on next-gen application development and management (ADM) services. The findings will be published in comprehensive ISG Provider Lens™ reports, including the Next-Gen ADM Services 2022 and the Next-Gen ADM Solutions 2022 focused on low-code/no-code platforms. Surveys have been distributed to over 200 service providers, aiming to help enterprises enhance customer experience and operational agility. The reports will be available in September 2022 and cover various global markets, providing valuable insights for enterprise buyers.
The 2022 ISG Provider Lens™ report highlights the growing need for Salesforce service providers in Germany as demand surges due to pandemic-driven digital transformation. While Salesforce adoption accelerates and implementation services are in high demand, the market has not yet consolidated as seen in the U.S.. Service providers face challenges in recruiting qualified staff, though many are responding by hiring and training. The report evaluates 35 providers, naming leaders in various quadrants, including Reply as a leader in four areas.
According to the ISG Provider Lens™ report, European enterprises are increasingly modernizing mainframe applications or migrating to the cloud due to rising costs and a lack of legacy skills. The report indicates that mainframe migration service providers in Europe experienced an average revenue growth of 20% in the past year. However, the execution of these projects is slow, with many not reaching completion. The ongoing shortage of COBOL skills further adds to rising costs, prompting companies to seek multinational providers.
Asia Pacific’s IT and business services market grew by 28% in Q1, reaching a record US $4.2 billion in annual contract value (ACV). However, this marks the lowest growth rate in four quarters, dropping 10% from Q4's US $4.7 billion. XaaS also saw a 28% year-over-year increase, totaling US $3.7 billion, but was down 1% quarter-over-quarter. Managed services experienced a 28% increase to US $498 million but fell 47% compared to Q4. ISG forecasts a 22% growth for the cloud-based XaaS market and 5.1% for managed services for the year.
Information Services Group (III) will release its first-quarter financial results on May 9, 2022, at 4:30 p.m. ET. A conference call for investors will follow on May 10, 2022, at 9 a.m. ET, with U.S. participants dialing 1-800-304-0389 and international participants calling +1 313-209-5140. The security code for access is 6633167. A recording will be available on the ISG website for about four weeks post-call.
Symphony SummitAI has been recognized as a Rising Star in ISG's Provider Lens™ 2022 report for Enterprise Service Management (ESM) Software Providers. This accolade reflects their promising portfolio and effective management strategies tailored to market trends and client needs. The firm is noted for its innovative AI-driven service management tools that streamline operations across various functions. ISG evaluates software vendors based on a comprehensive research methodology, highlighting Symphony SummitAI's potential to lead in the IT service management space.