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Information Svrs (III) is a global technology research and advisory leader specializing in digital transformation, automation, and cloud analytics. This page serves as the definitive source for official company news, providing investors and industry professionals with timely updates on strategic developments.
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Information Services Group (ISG) (Nasdaq: III) has initiated a comprehensive research study focusing on workplace services and solutions providers in the AI era. The study will result in multiple ISG Provider Lens™ reports scheduled for October release, covering six geographic markets for Services and one global market for Solutions.
The research evaluates providers across key areas including workplace strategy, collaboration, managed end-user technology, continuous productivity, smart workplaces, and AI-augmented workplaces. The study emphasizes 'experience parity' as a market differentiator, focusing on delivering seamless experiences regardless of employee location.
The research encompasses six service quadrants and two solution quadrants, with surveys distributed to over 110 service providers and 40 solution providers globally. Key focus areas include Digital Employee Experience (DEX) solutions and AI-enabled digital workplace technologies, with particular attention to how Generative AI is becoming important for employee productivity and efficiency.
Information Services Group (ISG) (Nasdaq: III) reports that U.S. state and local governments are reconsidering mainframes as strategic assets due to AI advancements. The 2025 ISG Provider Lens™ study reveals that AI is making mainframe maintenance more cost-effective while providing secure platforms for AI workloads with sensitive data.
The report highlights that AI and generative AI are streamlining software development, testing, and documentation, helping address the mainframe skills shortage through code assistants and chatbots. State, Local, and Educational (SLED) agencies are evaluating which applications to maintain on mainframes and how to optimize them for AI model integration.
The study evaluates 29 providers across four quadrants, with Wipro leading in all categories. Other notable leaders include DXC Technology, Ensono, Kyndryl, and TCS. New hybrid cloud architectures are enabling offshore resource utilization while maintaining regulatory compliance, and agencies are increasingly favoring providers with specialized public sector experience.
Information Services Group (ISG) has released a new report highlighting how Brazilian enterprises are increasingly investing in digital innovation services to stay competitive. The ISG Provider Lens™ Digital Business Innovation Services report reveals that companies are forming strategic partnerships with service providers to implement AI, automation, cloud computing, and extended reality (XR) technologies.
Brazilian firms are focusing on implementing automation and AI to deliver personalized customer experiences, despite challenges including skill gaps and data security concerns. The retail sector is leveraging augmented reality for virtual product trials, while healthcare providers are using XR for interactive consultations. Manufacturers are combining digital twins with XR for factory monitoring and training.
The report evaluates 57 providers across four quadrants, with Accenture, AI/R, and Globant named as Leaders in three quadrants each. Key challenges identified include professional shortage and significant infrastructure investment needs.
Information Services Group (ISG) reports that European enterprises are increasingly focusing on mainframe modernization to drive AI innovation, despite economic challenges. The 2025 ISG Provider Lens™ study reveals companies are preferring smaller, ROI-focused modernization projects while integrating mainframes with cloud platforms.
Key challenges include:
- 28% of mainframe clients lack in-house modernization skills
- Up to 30% of Europe's IT workforce retiring by 2030
- Strict GDPR and sector-specific regulations
The report highlights the growing role of Generative AI in mainframe environments, particularly in banking, insurance, and public administration. While GenAI assists in code dependencies discovery and knowledge transfer, it requires domain-specific tuning and expert validation. The study evaluates 46 providers across five quadrants, with Atos, DXC Technology, and TCS emerging as leaders in four quadrants each.
Information Services Group (ISG) reports that U.S. enterprises are increasingly adopting GenAI-based services for mainframe modernization and cloud migration. The 2025 ISG Provider Lens™ study reveals that GenAI is transforming how companies optimize mainframe software, reducing coding costs and timelines.
The report highlights that some U.S. companies are now choosing to reengineer mainframe software rather than replatform it to the cloud, as GenAI improves code inspection, documentation, and testing efficiency. Companies maintaining mainframes are benefiting from enhanced optimization services, with increased adoption of DevOps methodologies, containers, and APIs.
The study evaluates 54 providers across six quadrants, with DXC Technology and Wipro emerging as Leaders in five quadrants each. Notable developments include Banco Itaú Unibanco's planned migration to AWS by 2028, marking a significant shift in Latin America's mainframe landscape.
Information Services Group (ISG) (Nasdaq: III) reports that Artificial Intelligence (AI) is becoming essential for human capital management (HCM), with two-thirds of enterprises projected to require AI-enabled HCM software by 2027.
The ISG Buyers Guides™ for HCM reveals that AI and machine learning are the primary drivers of change in talent management and HR systems. The research evaluated 19 software providers across four categories: HCM Platforms, HCM Suites, HRMS, and Talent Suites.
Key findings:
- AI enables strategic resource use and consumer-like employee experiences
- Predictive analytics helps anticipate talent shortages
- Companies must choose between all-in-one suites or best-of-breed solutions
- Oracle emerged as a leader across all categories
- ADP consistently ranked second with strong performance
Information Services Group (ISG) (Nasdaq: III) has released new research showing enterprises plan to significantly leverage AI in their global capability centers (GCCs). The ISG Market Lens™ 2025 Global Capability Centers Study reveals that GCCs are evolving from cost-saving centers to innovation hubs.
Key findings include:
- 50% of enterprises will expand GCC service portfolios over next two years
- Expected 10% expansion in work throughput through AI implementation
- Typical AI investment of $1 million for 2025, with 20% of GCCs investing $5M+
- 39% expect increased AI and machine learning skills
- 23% anticipate growth in data science and analytics roles
The study identifies major challenges in GenAI adoption:
- Data quality (41% of respondents)
- ROI demonstration (36%)
- Business integration (36%)
- Change management (34%)
- Talent availability (32%)
Information Services Group (ISG) reports that Asia Pacific utilities are significantly investing in AI and digital technologies to address operational challenges from increased power consumption and renewable energy integration. The region, accounting for over 50% of global electricity consumption, is expected to invest more than $3 trillion in power generation over the next decade.
Key drivers of energy demand include data centers, AI, cryptocurrency mining, and growing EV sales. Utilities are implementing digital solutions to fortify grids while integrating renewable energy sources. AI plays a central role, being used for optimizing wind and solar farm output and analyzing consumption patterns for improved grid operations.
The report identifies several market leaders: GE Vernova, Schneider Electric, and Siemens as Grid Management leaders, while SAP, IBM, and Hitachi Energy lead in Enterprise Asset Management. In services, Accenture, IBM Consulting, Infosys, TCS, and Wipro are recognized as leaders across multiple categories.
Information Services Group (ISG) reports that Industry 4.0 is gaining significant momentum in Europe's manufacturing sector, as companies seek to reduce costs and gain competitive advantages. The 2024 ISG Provider Lens™ report highlights manufacturers' increasing adoption of AI/ML, IoT, and robotics to enhance operations and decision-making.
Manufacturers are implementing AI-powered predictive maintenance systems, IoT sensors for real-time production data, and digital twins for simulation. The sector is also prioritizing sustainability through circular economy practices and renewable energy adoption. According to the report, 39% of manufacturing activities in Europe now involve advanced manufacturing techniques enabled by 3D printing.
The report evaluates 38 providers across five quadrants, naming several companies as Leaders, including Accenture, Capgemini, Cognizant, HCLTech, IBM Consulting, Infosys, TCS, and Wipro. Capgemini earned recognition as the global ISG CX Star Performer for 2024 in manufacturing industry solutions.
Information Services Group (ISG) (Nasdaq: III) has announced the launch of seven interconnected research studies focusing on AI and analytics services, including an industry-first study on agentic AI services. The research cluster will examine providers helping companies implement autonomous AI agents for enhanced decision-making and process optimization.
The studies will cover Advanced Analytics and AI Services, Generative AI Services, Intelligent Automation Services, and Specialty Analytics Services across retail, supply chain, and healthcare sectors. The resulting ISG Provider Lens™ reports will be published between July 2025 and January 2026.
The agentic AI study will evaluate providers offering development and deployment services, including solution design, AI ecosystem development, and regulatory compliance implementation. The research aims to assess providers with broad ecosystem partnerships and demonstrated business outcomes in cost reduction and decision-making efficiency.